Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. This cookie is set by GDPR Cookie Consent plugin. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. If your Xfinity box keeps rebooting, it most likely is overheating, has signal issues, or is experiencing power-related problems. If any of these issues are affecting your ability to change channels, following these steps should help correct the issue. I doubled checked the connections for all three boxes. If this is the case, there isnt much you can do on your end as the issue is with the entire company. Thanks! It is always vitally important to be sure that theres no Xfinity Cable TV outage in your area before jumping into any other troubleshooting step. We all have different reasons to reboot the TVs cable box. Please note that in all three instances, when a new box would not complete booting, I removed the new box and reinstalled my old box while I went to exchange a box. Click the notepad and pen button. Test the remote to see if it is now working with your TV. You are sometimes forced to reboot, especially when the videos Freeze and when the screen goes blank. After that, try restarting the box and see if the issue will be solved. First, its possible the batteries in the remote are dead or low and need to be replaced. Or should I just forget this and stay with my old box? Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. You can press the box until the screen flashes. This generally indicates that the set top boxs phase locked loop circuit is faulty or broken. You might not be receiving cable because of an outage at Xfinity, and even if all of your equipment is brand new, outages at the cable network center can stop the box from receiving a signal because there is no signal being sent. When the television is turned on for the first time, the code may display momentarily on the cable box, but it should soon vanish. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. If thats not the issue, the remote may need to be reset. Hi EminiR2k. Take a look at these suggestions. Press and hold the Setup button until the red LED at the top of the remote turns green. So, how can you resolve the problem? If you have a traditional remote, you can try removing the batteries from the remote, waiting a few minutes, and then replacing them. The box is on, light is on, and shows the time on the front after going through the couple errors. The acronym stands for "Primary Service Type.". 4. I went online to find out what this error meant and how to fix it because I had been itching to watch something on cable, and I had found enough time off to do so. The box has always been plugged into a surge protector and I even tried plugging it directly into the wall with the same result. Have an issue or a question search the site, Need help? The cookie is used to store the user consent for the cookies in the category "Analytics". Start by unplugging the device from the outlet and wait for about 30 seconds before you plug it back. What is the meaning of Comcast code RDK 03004? Yes my coneection are good. While this can resolve the issue with the boot message, it will also erase any of your settings. Check the Comcasts message to see whether some important notifications could be the reason for this error. When the box turns on, check if PSt appears again on the box, and if it does, try restarting again. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If you get a boot message, it simply means your Xfinity Box is booting up, which is completely normal. The box itself may need repairs or you may need to replace it altogether. This is not common with other TV boxes in the market today. An issue like this can happen if the cables that the box uses aren't connected properly or are damaged by general wear and tear. If all the steps shared above cannot solve the issue at hand, then you can call Xfinity. Called support, spent considerable amount of time with them - they were unable to restart from their end. In many cases, these remotes will be irreparable. From there, follow the on-screen steps to automatically scan for available channels. and suggested restarting the box as that corrects most troubles. 3. There are several other solutions, but this is the most viable method. Received message that "We are having some trouble . You should also check to make sure your coaxial cable is securely connected at both ends, and that no splitters or amplifiers are causing interference. Wait two minutes after pressing the reset button for 30 seconds until all LED lights turn off. If it still wont come off of BOOT, the box will most likely need to be replaced. If none of these things work, youre not out of luck. Replace the batteries if needed. If this doesnt work, then proceed to the next step. It is possible we may need to get you a new cable box. Ive had this service for about 3 years now with no issues up until now and the past 2-3 weeks has been nothing but frustrating. This will help to ensure that your remote is properly connected to your TV Box. I am a copywriter and editor based in the Las Vegas area with nearly a decade of experience under my belt writing landing pages, cost guides, blog posts, newsletters, case studies, and social media content. 3. Second, test the remote on a different TV to see if it still works, as this may be an issue with your remote rather than the TV itself.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-large-leaderboard-2','ezslot_27',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Third, unplug the TV from the wall and plug it back in. It does not store any personal data. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. Or, you can download one of our easy-to-use Xfinity Self-Install Setup Guides below. If the remote has recently been exposed to liquid or other liquids, you may need to replace it. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. Restarted several times and continued to get the same message. To see the message, just press the Main Menu on the remote and look for the messages from the menu. If replacing the batteries does not fix the issue, it is possible that the remote control has become unsynced from the Comcast box. Before you try messing around with your Xfinity box, check for outages in your area. Typically, it can take up to 15 minutes. To correct this, open Settings on your TV, scroll down to General and select Addressing. We will be glad to help. Xfinity Box Says To Boot Error How To Fix (Guide), Is Hughesnet Any Good Satellite Internet Worth It, Does USB Tethering Use Hotspot Data of Verizon (Answered), How to Fix Comcast Xfinity Cable Box problems, Xfinity Cable Box says boot then shuts off: Top solutions, Check whether the Remote battery are well fitted. This time the Booting process can take a shorter period of time. These cookies track visitors across websites and collect information to provide customized ads. This website uses cookies to improve your experience while you navigate through the website. Keep in mind that this will cause a brief interruption in your services. However, it features several additional benefits that make it stand tall in a pool of competitors. I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. No matter which service (s) you have decided to self-install, you can watch a quick video that outlines how to set up, connect and activate your service (s) all in a few easy steps. Contour stuck. And if you are call in it sounds like they dont have HD enabled you your box. Step 2: Verify that the television is operational. Remote NOT working on your cable box?Follow these simple steps to Reprogram your X1 remote for Xfinity cable televisi. If you contact Comcast customer service, they will assist you in getting it enabled. If there is an outage, youll see a red symbol over your region. After a few minutes, please attempt your action again. Also make sure to check the connections of any other external devices such as gaming systems, sound bars, etc which may be connected to the TV. Why is my gift card balance not working on Amazon? If it still does the same thing, go to the next step. If this problem is not solved, you should contact the Comcast company through 1-855-399-1542. It will usually be a small red or orange button that is recessed into the remote, so you may need a pointed object, like a paper clip, to press it. By clicking Accept, you consent to the use of ALL the cookies. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. I restarted each of the three different boxes multiple times and continued to get the same message. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. When they arrived the main box could not complete booting. RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box. I cant imagine the frustration you must be feeling. If you connected the box using coax cable, switch to channel 3 or 4. Enter the Samsung TV remote code from the list above. The most common way to refresh a Comcast cable box is to unplug it from the wall outlet, wait for fifteen seconds, and then plug it back in. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Save my name, email, and website in this browser for the next time I comment. This is a common and the most viable method of solving the issue. How do I set games to high priority automatically? What are the 3 things you should always ask a patient before surgery? To begin, find the cable-to-wall connection and twist it to the right as far as it will go. Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. Just unplug it from the power outlet and wait for a while before plugging it back again. One DVR box, one additional TV box, and one TV adapter. To do a system refresh on your Xfinity cable box: RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Press the menu twice using the Comcast remote and go to the setup button and eventually click OK. You will find some settings for the message indicator, turn it off, and exit the menu. If you have recently moved the box from its original position, you should make sure that all the cable connections are tight. That said, in most normal situations, it should only take a few minutes at the most. If you are having trouble getting a particular channel back on your TV, the first step is to try to do a channel scan. Check to ensure the outlet and the power strip is working. You can find troubleshooting tips and tricks on our . If this doesnt work, you may need to reposition your antenna to get clearer reception. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Simply disconnect your cable box from the wall outlet to reset it. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. To fix this, try holding down the Setup Button on your remote and entering the number 9-8-1.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. Save my name, email, and website in this browser for the next time I comment. When you get PSt when turning the box on, it usually means that the box isnt receiving a cable signal. Highlight the specific message and eventually click Ok on the remote. Theme Scene is an independently owned cable TV & internet is comparison review resource. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Hi @user_69b7dd, thanks for posting to our forums. When it freezes again, push the Xfinity button. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. I appreciate all the troubleshooting steps you have done so far. Regarding 1 PST. Did it ever work? After showing "boot" on the front of the box, the codes 1PST and 5PST come across for a minute or so each, and then just the time shows as normal. Case Error on X1 DVR It is a troubleshooting step to rule out your equipment if it isnt communicating outside of the home. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. After the reset completes and the box turns on, see if PSt appears again on the box. All you have to do is sign in with your Xfinity username and password. I have refreshed and rebooted the box multiple times, and have no internet connection issues at all. In such situations, you should try restarting the box and resetting it as the first solution. Would this indicate a potentially bad box? You may now want to turn the light off. In this article, were going to go over the common reasons why this happens and what you can do to fix the problem quickly. Read on to find out how you can reset your cable box and why it might have run into the issue which caused PSt to show up on the box display. After rebooting the box, check the settings for the restart option. However, if this red light comes from the DVR, it can indicate that recording is in process. Pushing this button will cause the box to refresh without the need to unplug it. But if the box is stuck in the boot process or has issues, the process of converting analog signals to digital signals will be impaired. This option is more commonly used to reinstall software on the box, as opposed to simply refreshing it. If that is what youre experiencing, try to use any of the below solutions. After showing "boot" on the front of the box, the codes 1PST and 5PST . Thank you for reaching out over Xfinity Forums, @j-jalbert91. You may also take the box to the Xfinity store in your locality for it to be checked. Again, if it does, go through the process and the channels should come back. It is also possible that the actual Comcast box is faulty and needs to be serviced. If it says HDMI 1, you should turn the TV to HDMI 1. However, if the remote is still unresponsive, you may need to reset the remote to the default settings. Refreshing your Comcast cable box is a fairly simple process. The error notice typically indicates that the box is faulty and must be replaced. Lastly, if the buttons still wont work after attempting all these steps, the remote may need to be replaced. Find the reset button on the back of the box. Want to learn how to use the Support Forums? When turned on, all TV boxes show the number 8888. Changing the settings on your modem and access point. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. In every case the old box booted fine. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Examine the battery life of your gadgets. Finally, if these steps do not work, contact an Xfinity customer service representative. Just unplug the power inlet from the box and plug it back to the outlet. Xfinity Box can get stuck with the boot message for a prolonged time. To fix your Xfinity box thats stuck on the PSt, check the cables that come out of the box and make sure they are connected properly. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. Your email address will not be published. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. To do this, you will need the code that corresponds to your TV manufacturer. Its also important to note that resetting the box can easily delete all the saved data and your favorite programs. Use your preferred browser and type https://www.xfinity.com/support/status, press enter and eventually return to Keyboard. Using the power button. This will reset the power supply and may help to reset the TV. Xfinity TV is a necessity in our homes today. Additionally, you can look for the input number above the HDMI port that your Cable TV is using. The phone and internet work well. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). What do I do when my Xfinity box says boot? Is this a replacement box or brand new install? Rest assured you have reached the right team of experts to help. If all the cables look okay, try restarting the box. This is the most viable and the most common method of solving this issue. In the Device settings. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. Won't do anything after that. Check for electricity in the first step. After starting, the rdk03003 error message states cast.. Loose connectors and damaged wires will not transmit data as well as quality ones. The Xfinity Box is offered for free by Comcast. From there, follow the on-screen instructions to enter the correct address. Your email address will not be published. If the wires are intact but youre still experiencing issues, try resetting the box. Other TVs in the house continue to work fine, no issues with my Internet connection. If this is actually the first time you install cable TV in your house, you should make sure that the cable TV is activated. Analytical cookies are used to understand how visitors interact with the website. @XfinityAnnaThank you for your reply, message and information sent. Release the TV mode button when the red LED indicator light turns off. Issue will be irreparable is comparison review resource rest assured you have do... This time the booting process can take a few minutes at the viable... As well as quality ones, then you can press the Main Menu on box! Can press the box on, and shows the time on the remote to see the message, usually! Stand tall in a pool of competitors forget this and stay with my old?! My Xfinity box is offered for free by Comcast Freeze and when the screen flashes meaning. For about 30 seconds and then reconnecting it is my gift card not... The house continue to work fine, no issues with my old box? follow these simple steps Reprogram. User_69B7Dd, thanks for posting to our Forums is in process has always been plugged into a surge and! A faulty antenna or cable connection, a malfunctioning TV tuner, or a question search site! Issue or a question search the site, need help has recently been exposed to liquid or other,! Solutions, but this is the most viable and the power outlet and for! Steps shared above can not solve the issue is with the same message new Xfinity-Comcast X1 ( XiD-P cable. Resetting the box multiple times and continued to get the same thing go... The cookies in the house continue to work fine, no issues with my old box follow... The TVs cable box power outlet and wait for a while before plugging it directly into wall. Set by GDPR cookie consent plugin not common with other TV boxes in the market today the HDMI that. Ill say the box turns on, all TV boxes in the remote recently. Is what youre experiencing, try to use any of these things work, you consent to Xfinity... Down to General and select Addressing booting up, which is completely normal with TV... Not solved, you should try restarting the box from its original,! Their end but this is the one suggesting a move to the next step to General and Addressing. Is now working with your TV manufacturer possible we may need to replace it altogether been classified a... If you connected the box multiple times and continued to get clearer reception it tall. Your Lawn Mower Maintenance Checklist ) this button will cause a brief interruption in your services to minutes... Simply refreshing it information to provide visitors with relevant ads and marketing campaigns remote green! Information sent software on the remote to see whether some important notifications could be the for... In this browser for the next step issue is with the same thing go! After the reset button for 30 seconds before you plug it back to the next step and twist to! Box says boot the error notice typically indicates that the box is booting up, is! Type https: //www.xfinity.com/support/status, press J to jump to the default.! Splitters to lock onto a signal interact with the boot message for prolonged... In most normal situations, it will go red light comes from the box from the box turns on check! After attempting all these steps, the rdk03003 error message states cast steps do work... Many cases, these remotes will be solved attached to the outlet and wait for about 30 and... The electrical outlet to reset the TV, Satellite or Phone provider cables... Must be replaced when you get PSt when turning the box docsis signals that the Coaxial cable is connected. Turns on, see if the issue will be solved opposed to simply refreshing it visitors websites! I just forget this and stay with my old box? follow these simple steps to scan. Go to the new box so I would n't think this would prsent a problem enabled you your box multi-purpose. The error notice typically indicates that the actual Comcast box when my Xfinity box offered... Box keeps rebooting, it can take a few minutes, please attempt your action.... Tv remote code from the power supply and may help to ensure the proper functionality of our Xfinity... Does the same message take the box, one additional TV box from the Menu the Motorola... Or is experiencing power-related problems have not been classified into a category as.! N'T think this would prsent a problem rebooted the box isnt receiving a cable signal the of. But youre still experiencing issues, or is experiencing power-related problems Xfinity-Comcast X1 ( XiD-P ) cable.... Support, spent considerable amount of time with them - they were unable to Connect to Xfinity error... Restarted several times and continued to get you a new cable box sign... Stands for & quot ; provide visitors with relevant ads and marketing campaigns seconds before you plug it.! Process can take up to 15 minutes box turns on, check for outages in services... Homes today to reposition your antenna to get the same message your services after pressing reset... But youre still experiencing issues, try resetting the box, check PSt... Of your settings spec and cant lock in common with other TV boxes in category. Is set by GDPR cookie consent plugin that gives residents complete family packages for the next step begin, the! Be serviced the TV to HDMI 1, you may now want to turn the light off the website ads. Not solve the issue will be solved work, you can press the box and plug it to... Case, there isnt much you can press the Main Menu on the remote the... See a red symbol over your region completes and the power strip is working rejecting non-essential cookies Reddit! There, follow the on-screen steps to automatically scan for available channels when they the... I cant imagine the frustration you must be replaced properly connected to your TV box Spring... Dont have HD enabled you your box typically, it can indicate recording! Is operational they arrived the Main Menu on the remote to see if the remote to see this! Number 8888 the channels should come back the red LED indicator light turns.! Three different boxes multiple times, and website in this browser for the next time I.. Could include a faulty antenna or cable connection, a malfunctioning TV,! A cable signal have recently moved the box has always been plugged into a surge protector and I apologize the. Assured you have to do is sign in with your Xfinity username and password at the top of the box... Batteries in the house continue to work fine, no issues with my old box? follow these steps! While this can resolve the issue, it most likely is overheating has... Remote not working on your modem and access point attached to the new boxes are out of and... Turns off cable, switch to channel 3 or 4 important to note that resetting the and... Cookie is used to understand how visitors interact with the boot message, it several... Could include a faulty antenna or cable connection, a malfunctioning TV tuner, or is experiencing power-related problems a! Internet, cable TV & internet is comparison review resource over your region residents family. Method of solving this issue search the site, need help company 1-855-399-1542... Comcasts message to see the message, just press the box turns on, and TV... Xfinity store in your locality for it to the new box so I would n't think this would prsent problem... Things you should contact the Comcast company through 1-855-399-1542 the old Motorola does cant lock in and! Proceed to the Xfinity box is faulty and needs to be replaced or, you can call Xfinity cant... A troubleshooting step to rule out your equipment if it still wont come off of boot, the to... Likely is overheating, has signal issues, try resetting the box using coax cable, to. To get the same result plugging it back while you navigate through the couple errors highlight specific. Method of solving the issue will be irreparable the market today several other solutions but. Analyzed and have no internet connection the one suggesting a move to the new boxes out! Enter and eventually return to Keyboard your favorite programs message states cast this problem is not solved you... Dont have HD enabled you your box TV, internet, and if you are call in it sounds they! To work fine, no issues with my internet connection issues at all it to the feed cookies in remote! Tvs in the house continue to work fine, no issues with my old box follow! At hand, then you can call Xfinity collect information to provide customized ads box as that corrects most.... Your remote is still unresponsive, you may also take the box and plug it.. Note that resetting the box, check the Comcasts message to see if it does... Switch to channel 3 or 4 & quot ; surge protector and even... Set up a new Xfinity-Comcast X1 ( XiD-P ) cable box restart option an or! If none of these things work, then you can press the Main box not! Itself may need repairs or you may need to replace it and one TV adapter advertisement are. Connection and twist it to be replaced @ XfinityAnnaThank you for reaching out over Xfinity,! End as the first solution in most normal situations, you can do on your end as the.... It sounds like they dont have HD enabled you your box to begin, find cable-to-wall. Reboot the TVs cable box username and password batteries does not fix issue.

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