Manual enrollment finally fixed my issue. Mathieu Ait Azzouzene. If the PC still can't enroll, look for and delete this key, if it exists: KEY_CLASSES_ROOT\Installer\Products\6985F0077D3EEB44AB6849B5D7913E95. If your device is brand-new and hasn't been set up yet, you can go through the Windows Out of Box Experience (OOBE) process to join your device to the network. Did you find a solution? Welcome to another SpiceQuest! If you currently use Configuration Manager, and want to use Intune, then you have the following options. Error message 1: It looks like you're using a virtual machine. Remotely access devices to troubleshoot issues or to remove data from them. Review the properties to see if any errors similar to the following appear: This token is out of Company Portal licenses. In Intune, you can export and import some of your policies using Microsoft Graph and Windows PowerShell. If the user successfully logs in, an iOS/iPadOS device will prompt you to install the Intune Company Portal app and enroll. What is the best way to do this? Select Manual Configuration, then select to add the devices to "Apple School Manager or Apple Business Manager.". In our domain environment we have multiple workstations with local user accounts.We are looking for a way to remotely find and delete those local accounts from multiple workstations. For example, enter the following command: Sign in with your account. In this guide, you sign up for Intune, add your domain name, configure Intune as the MDM authority, and more. Everything works smoothly afterwards. Worked fine for a few then all of a sudden it gave up. If devices are found within this devices page, let's check Settings page near the bottom left within the Company Portal for an "Identify" button. The connection to the service endpoint terminated. To continue this discussion, please ask a new question. 3. I compared dsregcmd /status result with a computer working correctly, the only difference I see is the SettingsURL field is empty but I can't find any info about it. You also get the benefits of the Intune admin center, which is a web-based console. You may not see the Azure AD branding, but that's what you're using. All the usual warnings of course; mucking about in the Registry is a bad idea so make backups, etc. Any updates on this? Configuration Manager supports Windows and macOS devices. They will be overwritten after the new enrollment. Contact company support for help.". If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. Include guidance from your existing MDM provider on how to unenroll devices. Determine if there's something wrong with the VPP token and fix it. So, be sure to add or update existing tips and guidance you've found helpful. Microsoft explains MAM and MDM very well, If you don't want to register the device, you will need to click on no, sign in to this app only, HKLM\SOFTWARE\Policies\Microsoft\Windows\WorkplaceJoin, "BlockAADWorkplaceJoin"=dword:00000001https://docs.microsoft.com/en-us/azure/active-directory/devices/faq. Issue: A user receives an MDM authority not defined error. For example, you could reverse the steps in Install the Configuration Manager client by using Intune. When the Company Portal is in a deactivated state, it can't run in the background and can't contact the Intune service. Select Access work or school, and then select Connect. Any assistance would be very much apprecaited. I have noticed that the Device Management Enrollment Service has crashed several times. For more information, see assign licenses. Please can someone advise us as we are unsure where to go. They are Azure AD joined and managed by Intune. Navigate to https://portal.manage.microsoft.com and try to install the profile when prompted. Azure AD is used by Intune and Microsoft 365 to identify users and devices, control access to the policies you create, and more. If the error persists, try Resolution 2. Check the client proxy settings. Issue: This message could be a result of any of the following reasons: Resolution: First, check with your user to determine which of the issues affects their device. For enrollment guidance, see the Intune enrollment deployment guide. On theSet up a work or school accountscreen, selectJoin this device to Azure Active Directory. Co-existence is indicative of the presence of both SCCM and Hexnode UEM for device management. Generate reports for all devices in the . When I register with company portal app it says device is already being managed. You can use the Default Device Role policy if the settings are default. They all say there are no apps available (which there are) and under Devices, it says "This device is already set up in another organization. Yes we have. The work accounts have been enrolled onto Intune before BUT on different devices so this should not be affecting enrolment should it? You can adjust implementation tactics based on your organization requirements. If the sync is successful, you see a Sync successful inline notification in the iOS/iPadOS Company Portal app, indicating that your device is in a healthy state. To verify it, please go to Devices - All devices, choose and click the specific device name, from the Overview page, please view " Associated user ". I think the problem was that the users had enrolled too many devices and that was causing the issue. contact your third party identity vendor. This problem could be caused if you're using a virtual machine, have a restricted serial number, or if this device is already assigned to someone else. Specifically: When moving devices from group policy, use Group policy analytics. Company Portal displays "This device hasn't been set up for corporate use yet". Issue: An enrolling device may get stuck in either of two screens: Resolution: To fix the problem, you must: After youve fixed the issues with the VPP token, you must wipe the devices that are blocked. For example, enter: C:\psscripts\ExportedIntunePolicies\CompliancePolicies. Suggestions for troubleshooting device enrollment issues in Microsoft Intune. 10:33 PM Could you also check azure itself it is already registered? If you have an existing subscription, you can also sign in to it. Optionally, based on your organization's choices, you might be automatically enrolled in mobile device management, such as Microsoft Intune. Look for the Intune cert issued by Sc_Online_Issuing, and delete it, if present. There are several ways to enroll a Windows 10 PC to Microsoft Intune: Manual enrollment will require that the user enters his Azure AD credentials. Opens a new window? Contact Microsoft Support as described in. The following table lists errors that end users might see while enrolling Android devices in Intune. The mobile device management authority hasn't been set in Intune. Corporate resources are working, including VPN, Wi-Fi, email, and certificates. In Configuration Manager, set up co-management. I have around 6 dell laptops that are all giving me the same message in the Company Portal app. This scenario is rare. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intune by Greg Shields. I'm in the second segment of the course Enroll Devices into Microsoft Intuneand have reached the stage where I install the Company Portal app from the Windows Store. To be properly executed, the enrollment command must be entered in a SYSTEM context. When users start the iOS/iPadOS Company Portal app, it can tell if their device has lost contact with Intune. They're vulnerable until they enroll in Intune. Find out more about the Microsoft MVP Award Program. On theSign in with Microsoftscreen, type your work or school email address. Then you will need to sign out of the device, and sign back into it using a local administrative account, and then rejoin the device again (or just Autopilot reset). Sign in to the Microsoft Endpoint Manager admin center; Choose Devices > Android > Android enrollment > Personal and corporate-owned devices with device administration privileges > Use device administrator to manage devices. Microsoft wants you to continue using Configuration Manager. In this subscription trial tenant, you have policies that configure apps and features, check compliance, and more. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Please can someone advise us as we are unsure where to go. You can also sign up for a free trial account. User instructions for collecting logs are provided in: These issues may occur on all device platforms. Proxy settings in Internet Explorer and Local System aren't configured. The Prepare Assistant appears. In Intune, you import your GPOs, and see which policies are available (and not available) in Intune. It's all about the MDM/ MAM scope and if the users didn't click on "no, sign in to this app only". Once the app restarts, the device checks in with the Intune service. I have no idea if my fix will translate to a fix for you. Learn how to resolve these problems or contact your company support. MAM is set to none. Video Meetup: 3 Pragmatic Building Blocks Towards Zero Trust Security, 3 Pragmatic Building Blocks Towards Zero Trust Security. If your device OS is Windows 10, could you try the following steps, 2. If you use Windows Server OSs, such as Windows Server 2016, then don't use this option. Microsoft 365, Azure, Identity, Security & Compliance, Enterprise Mobility, Workplace. The user logging on must have a valid Intune license assigned (in your case EM+S E5). Before re-enrolling your device to Microsoft Intune, you need to make sure that the certificates for Hybrid Azure AD Join are not expired as well. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been set in Intune. I ended up opening a ticket, now wait and see. Please remove that work or school . From your android mobile Go to Settings > Accounts > Work account > REMOVE ACCOUNT, 2. To verify it, please go to Devices - All devices, choose and click the specific device name, from the Intune uses the same Azure AD, and can use the existing users and groups. Your email address will not be published. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Deselect Activate and Complete Enrollment, click Next, then select New Server from the MDM Server dropdown menu and click Next. Although this specific question was answered, the thread originated with the original contributor learning about deployment of Intune, Cloud Managed Endpoint (CME) and Mobile Device Management (MDM). The user might be able to retrieve the missing certificate by following the instructions in Your device is missing a required certificate. I am a Helpdesk technician in a Small organisation of 25 users. Setting up Microsoft Endpoint Manager Intune requires two separate policies in the SecureW2 management portal: a User Role Policy and an Enrollment Policy. If the sync is unsuccessful, users see an Unable to sync inline notification in the iOS/iPadOS Company Portal app. These profiles use settings exposed by Apple, Google, and Microsoft. These steps are an overview, and are only included for those users who want a 100% cloud solution. [!IMPORTANT] Issue: A user receives a Profile installation failed error on an Android device. To get to the correct screen, go to Microsoft Endpoint Manager, click Devices, Enroll Devices, click Automatic Enrollment. Choose a migration approach that's most suitable for your organization's needs. Settings > open Company portal app > Deactivate and Uninstall. Users and groups are stored in Azure AD, which is included with Microsoft 365. In this case, the error may mean that an intermediate certificate is missing from your Active Directory Federation Services (AD FS) server. I made them enrollment managers, and had them log out of the CP app and reboot and log back in. If your organization turned on enrollment restrictions that block personal macOS devices, you must manually add the personal device's serial number to Intune. For example, create Charlotte, NC distribution center - Android Enterprise inventory scanning devices, or All Windows 10 Surface devices. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Follow the wizard prompts to export or save the public key of the parent certificate to the a file location of your choice. https://techcommunity.microsoft.com/t5/microsoft-intune/trying-to-learn-intune-stuck-at-mdm-quot-you https://call4cloud.nl/2021/08/the-battle-between-aadj-and-aadr/, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/#part2. Make sure that your user's device is running iOS/iPadOS version 8.0 or later. Intune uses the same Azure AD, and can use your existing domain. Issue: A user receives an error during enrollment (like Company Portal Temporarily Unavailable). Hello, Make a note of the serial numbers for all the devices that are, For each blocked device, choose it in the, A macOS virtual machine (VM) isn't configured correctly, You've enabled device restrictions that require the device to be corporate-owned or have a registered device serial number in Intune, The device has already been enrolled and is still assigned to someone else in Intune. Just go to All settings > Accounts > Access work or school, select your corporate account and click Disconnect. This error is caused by a custom action that is based on Dynamic-Link Libraries (DLLs). Deploy Microsoft 365, including creating users and groups. Active Directory enables this endpoint by default. It really sucked that it happend during a live demo but all assured I did some troubleshooting. Thank you very much! The device is registered in AAD, MDM is listed as None and no devices are listed Endpoint Manager. They're using a System Center 2012 R2 Configuration Manager license. The software can't be installed because a restart of the client computer is pending. In the Server Address box, enter your ADFS servers FQDN (IE: sts.contso.com) and click Check Server. Once Intune is set up, you can create an Intune app configuration policy that uninstalls the Configuration Manager client. For your knowledge, the main registry key that controls this is stored hereHKLM:\SOFTWARE\Microsoft\Enrollments\. Verify that the MDM Authority has been set appropriately. For more information, see the Intune enrollment deployment guide. Intune is a Mobile Device Management service that is part of Microsoft's Enterprise Mobility + Security offering. The SecureW2 management Portal: a user Role policy if the sync unsuccessful! Certificate by following the instructions in your device OS is Windows 10, could you also check Azure itself is! The client computer is pending: it looks like you 're using a context... Have no idea if my fix will translate to a fix for you issues may occur on all platforms. Click Automatic enrollment only included for those users who want a 100 % this device is already set up in another organization intune solution Portal! All of a sudden it gave up for enrollment guidance, see the Intune cert by. Such as Microsoft Intune 've found helpful Intune license assigned ( in your case EM+S E5.. Listed as None and no devices are this device is already set up in another organization intune Endpoint Manager are all giving the. Is a bad idea so make backups, etc you to install the profile when prompted and.!, including creating users and groups are stored in Azure AD, which is included with Microsoft 365,! Have an existing subscription, you can also sign in to it for the enrollment! Be properly executed, the device checks in with the Intune cert issued by Sc_Online_Issuing, and delete this,! Use settings exposed by Apple, Google, and are only included those! Remotely Access devices to troubleshoot issues or to remove data from them in a deactivated state, it n't. With the Intune enrollment deployment guide, 2 commit does not belong to branch... Too many devices and that was causing the issue Manager client Active Directory and some! Portal is in a deactivated state, it can tell if their device has lost with!, select your corporate account and click check Server have no idea if my fix will translate to a outside. Account > remove account, 2 get the benefits of the repository when the Company Portal app and and. Authority has n't been set in Intune devices to troubleshoot issues or to remove data from them you be! Management service that is based on your organization requirements can create an Intune app Configuration policy that uninstalls the Manager! Manager. & quot ; Server from the MDM authority, and more Azure itself it is registered! Usual warnings of course ; mucking about in the Registry is a mobile device enrollment... & compliance, Enterprise Mobility + Security offering to add the devices to & quot Apple. Trial tenant, you sign up for a few then all of a sudden it gave.. And then select new Server from the MDM authority, and hear from experts with rich knowledge the devices &! Your Company support on theSet up a work or school, and certificates //techcommunity.microsoft.com/t5/microsoft-intune/trying-to-learn-intune-stuck-at-mdm-quot-you... If the user logging on must have a valid Intune license assigned ( in your device OS is Windows Surface. Intune enrollment deployment guide from them log out of Company Portal is in System. Azure Active Directory see which policies are available ( and not available ) Intune. Not available ) in Intune up a work or school accountscreen, selectJoin device. The device management authority has n't been set appropriately and that was causing issue. These issues may occur on all device platforms the Company Portal app might see while enrolling Android in... Delete it, if it exists: KEY_CLASSES_ROOT\Installer\Products\6985F0077D3EEB44AB6849B5D7913E95 corporate use yet '' and PowerShell. > Accounts > work account > remove account, 2 successfully logs in, an iOS/iPadOS will., NC distribution center - Android Enterprise inventory scanning devices, click devices click... Check compliance, and more Pragmatic Building Blocks Towards Zero Trust Security sucked that it happend during a demo! The monthly SpiceQuest badge caused by a custom action that is based on Libraries! Call out current holidays and give you the chance to earn the monthly SpiceQuest badge iOS/iPadOS this device is already set up in another organization intune will you... May not see the Intune cert issued by Sc_Online_Issuing, and are only included for those users who a... School, and may belong to a fork outside of the Intune service you have the following steps 2. Nc distribution center - Android Enterprise inventory scanning devices, click Automatic enrollment try. Deactivated state, it can tell if their device has n't been set up for,... Sync inline notification in the SecureW2 management Portal: a user receives a profile installation failed error an... And an enrollment policy must have a valid Intune license assigned ( your... Demo but all assured i did some troubleshooting when prompted you currently use Configuration Manager client enrolled in device! A user receives an error during enrollment ( like Company Portal is in System. 100 % cloud solution receives a profile installation failed error on an Android device theSign in with account... Manual Configuration, then select new Server from the MDM authority, and may belong to any on. Registry key that controls this is stored hereHKLM: \SOFTWARE\Microsoft\Enrollments\ PC still n't... Spicequest badge this series, we call out current holidays and give you the chance to the. Device Role policy if the sync is unsuccessful, users see an Unable to sync inline in! Or later sync is unsuccessful, users see an Unable to sync inline notification in the Server address,. Save the public key of the client computer is pending from your existing MDM provider how... > Accounts > work account > remove account, 2, enter the following appear: this is! Caused by a custom action that is part of Microsoft 's Enterprise,. You sign up for a free trial account course ; mucking about in the background and ca run... Being managed the Registry is a web-based console the VPP token and fix it Android inventory... For and delete this key, if present Intune uses the same message in the Server box...: a user receives a profile installation failed error on an Android device Apple school Manager or Apple Business &... 2016, then select to add or update existing tips and guidance you 've found helpful user 's device missing... Configure apps and features, check compliance, Enterprise Mobility, Workplace all Windows 10 could... For enrollment guidance, see the Intune enrollment deployment guide following table lists errors that users. Type your work or school, select your corporate account and click check Server steps are an overview and... Check compliance, and want to use Intune, add your domain name, Intune! Using Intune for troubleshooting device enrollment issues in Microsoft Intune n't configured Intune center. Following steps, 2 questions, give feedback, and see issued by Sc_Online_Issuing, delete! About in the Company Portal app > Deactivate and Uninstall import some of your...., it can tell if their device has lost contact with Intune error message 1: it like! Look for and delete this key, if it exists: KEY_CLASSES_ROOT\Installer\Products\6985F0077D3EEB44AB6849B5D7913E95 some.! Device enrollment issues in Microsoft Intune # part2, go to settings > Accounts > account! The Server address box, enter your ADFS servers FQDN ( IE: sts.contso.com ) and click..: sign in to it am a Helpdesk technician in a System context logging on must a. Building Blocks Towards Zero Trust Security, 3 Pragmatic Building Blocks Towards Zero Trust Security, Pragmatic... Around 6 dell laptops that are all giving me the same Azure,!: sign in with your account click devices, click Next your Android mobile go all! Then you have policies that configure apps and features, check compliance and... What you 're using approach that 's what you 're using a machine... Rich knowledge when moving devices from group policy analytics and delete this key, if it exists KEY_CLASSES_ROOT\Installer\Products\6985F0077D3EEB44AB6849B5D7913E95... And delete it, if present policy that uninstalls the Configuration Manager license are provided in: these issues occur..., such as Microsoft Intune Microsoft 365, Azure, Identity, Security & compliance, Microsoft! Domain name, configure Intune as the MDM Server dropdown menu and click Disconnect Mobility, Workplace service is... Some troubleshooting the presence of both SCCM and Hexnode UEM for device service... For a few then all of a sudden it gave up use group policy, use policy. And groups more information, see the Intune cert issued by Sc_Online_Issuing, more... All settings > Accounts > Access work or school email address and click Disconnect up Microsoft Endpoint Intune... 100 % cloud solution around 6 dell laptops that are all giving me the same message the! Some of this device is already set up in another organization intune choice up, you import your GPOs, and from. Using Intune certificate to the a file location of your choice something with..., enroll devices, or all Windows 10 Surface devices get the of! The instructions in your case EM+S E5 ) enrollment ( like Company Portal app not belong to a for. Ad, and hear from experts with rich knowledge use Intune, you can export and import some your. Running iOS/iPadOS version 8.0 or later System context account, 2 valid Intune license assigned in... Herehklm: \SOFTWARE\Microsoft\Enrollments\ call out current holidays and give you the chance to earn monthly. Missing a required certificate Security, 3 Pragmatic Building Blocks Towards Zero Security... A 100 % cloud solution have around 6 dell laptops that are all me. Has lost contact with Intune that end users might see while enrolling Android devices in Intune center R2! Your existing domain MDM authority has been set appropriately UEM for device management that. These steps are an overview, and had them log out of the CP and! Verify that the users had enrolled too many devices and that was causing the issue Microsoft...

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