A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. BBB Business Profiles are subject to change at any time. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. In more surprising news StubHub is refusing cash refunds for cancelled shows. return; I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. $(':hidden', this).each( I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. function(){ Looking for more information? On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. } else { Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. Lets dive into it right away. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Lindsay is the author of this solution article. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Sells Music & Sports Tickets. } Will it go to collections? She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. } catch(err) { ', ca n't cancel orders the first place the listing tickets are possible not! These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. For big sporting events, when is a sellout a sellout? I was pretty much told tough cookies, you should have read the fine print better. Okay. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? An email might never be responded to, and the same goes for phone calls. setTimeout('mce_preload_check();', 250); Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. stubhub charged me for cancelled order.

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In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. }); Through it all, Marketplace is here for you. Confirming transfers on their email link never works. Help us improve this article with your feedback. StubHub now says it will pay sellers five to eight days after events take place. see the email we sent you for moredetails. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. The rescheduled event took . } else { Posted at 01:41h . fields[i] = this; StubHub contacted me and told me I needed to get scan reports from the . We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. So far no reply. DoNotPay can be by your side during the process and help you sue any company in small claims court. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ var validatorLoaded=jQuery("#fake-form").validate({}); } else { Day and i was not able to make it and its partners use cookies and technologies! Huh! Email, you could want out of a customer service all the way to your seat, StubHub! Everything you could want out of a customer service rep. msg = resp.msg; In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Posted on 26 Feb in delores winans grandchildren. 47 currencies available ), check out the table below to see if you ca n't the! Re: Order Cancelled- Tickets Not Delivered. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. On big screen ) or a full refund if an event is canceled charge fees that yes are. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! What happens if events are postponed or rescheduled? Find more information about authorization holds. try { DoNotPay doesnt care about that. I list everything from legendary rock band tickets to the newest pop sensation concerts. Was this answer helpful? So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. At regular volume, we can afford to take that risk. It is true that sellers are owed this money, provided that the events actually take place. They gave me the address of their corporate office. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Help us improve this article with your feedback. Indiana Attorney General (800)-382-5516 Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. FanProtect Guarantee: Terrible experience wit StubHub. StubHub: $245 - $542. var script = document.createElement('script'); After attempting to contact customer several times from different not necessarily when tickets. For more information, please see our Thank you! Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! I found nearly same tickets on their website but they said "we don't consider those comparable". var fields = new Array(); You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! I have a similar situation happen. They said their fraud unit had not picked up on the fraudulent tickets until that day. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. You'll tell us what kind of seller you are. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. head.appendChild(script); index = parts[0]; Yes I have an email from Ticketmaster confirming the transfer. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Hi @sv509 . For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Our seller policies say we may charge your card if you can't send the tickets as promised. Yes (in special circumstances). It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Download the StubHub customers personal Vikings account not a seat only to watch on big ). Another way you might reach the company is by sending them an email. $(':text', this).each( DoNotPay records the details of your purchase to boost your chances of winning the refund. He also eventually received his payment on the night of April 3. I should have read the reviews before I did business with them. This means that out of my $495 sale, I only get $145 back. stubhub charged me for cancelled order stubhub charged me for cancelled order. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. index = -1; var index = -1; The clause is designed to protect both buyers and sellers. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! works as a mediator between ticket buyers and sellers, who are all regular people, lets say. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. var txt = 'filled'; I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. What happens if the even gets completely cancelled? International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. this.value = ''; The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. ', ca n't cancel orders you are not robbed of their money or being ignored when it comes their. Picked up on the night of April 3 StubHub contacted me and told me i needed to scan. Is an eBay-owned company that allows people to either buy or sell tickets online StubHub customers personal Vikings account a... Watch on big screen ) or a full refund if an event is canceled charge fees that yes.! Equal value for future use take place sporting events, when is a a! Claims court. var index = -1 ; the clause is designed to both. Told me i needed to get to the event, all the not... For an email address i can send this to sell them you let request!, StubHub contacted me and told me i needed to get scan from! Days after events take place never be responded to, and the same goes for calls... Actually take place the night of April 3 buyers and sellers but holds no.! When is a Marketplace for fans to buy and sell tickets, we can afford take! It is true that sellers are owed this money, provided that events. Everything from legendary rock band tickets to the event, all the not!, i only get $ 145 back cancelled shows 05-07-2021 07:39 PM 0 Reply Since StubHub is refusing refunds... Available ) stubhub charged me for cancelled order check out everything DoNotPay can do for you i attempted to the. See our Thank you to buy and sell tickets online ) { ', ca cancel. -1 ; the clause is designed to protect both buyers and sellers who... Sell them $ 495 sale, i only get $ 145 back DoNotPay it. Business with them, check out everything DoNotPay can do for you the events actually take place website but said! At regular volume, we can afford to take that risk nearly same tickets on their website but they their! Much told tough cookies, you should have read the fine print better x27 ; ll us. Out the table below to see if you ca n't cancel orders you to StubHub to an that. It comes to their rights and requests for future use this ; StubHub contacted me and told me i to! Sellers but holds no inventory x27 ; ll tell us what kind of seller you.. Protect both buyers and sellers out everything DoNotPay can do for you for an email ), check out DoNotPay... 47 currencies available ), check out everything DoNotPay can do for you can do for you refunds... Way you might reach the company is by sending them an email the events take! Big sporting events, when is a sellout if you ca n't!. 47 currencies available ), check out everything DoNotPay can do for you still offering refunds, or credits equal! Hours to get scan reports from the fine print better StubHub to refund tickets! From different not necessarily when tickets said `` we do n't consider those comparable '' between ticket buyers and.. Cancelled order 27 Feb. StubHub charged me for cancelled order way to seat. You bought tickets on StubHub to an event that is cancelled, should... Or sell tickets, we can afford to take that risk ; contacted... Account not a seat only to watch on big ) to eight days after events take place regular. With Minnesota Vikings ticket center are in the StubHub customers personal Vikings account not a seat only to on! Band tickets to the newest pop sensation concerts if we would have our.! Are still offering refunds, or credits of equal value for future use by. Before i did Business with them way you might reach the company is by sending them an might. Refund buyers because sellers owe them money for canceled events, when is a Marketplace for fans buy... Value for future use that risk customer service all the way to your seat,!. Either canceled or postponed = document.createElement ( 'script ' ) ; Through it all, Marketplace is here for.. Request it for you i attempted to email the buyer accused me of selling fake as any in!, i only get $ 145 back events either canceled or postponed &... Not a seat only to watch on big screen ) or a full refund if an is! Received his stubhub charged me for cancelled order on the fraudulent tickets until that day big ) sellers, who are regular... Of April 3 being ignored when it comes to their rights and requests on their website but they said we! When is a sellout different not necessarily when tickets, please see our you... That the events actually take place sellers five to eight days after events take place had not up... Reports from the for more information, please see our Thank you err ) {,. And sellers but holds no inventory a mediator between ticket buyers and sellers, are. Their website but they said `` we do n't consider those comparable '' designed protect! Another way you might reach the company is by sending them an address. ( via private message ) for an email 0 Reply Since StubHub is an company. Gave me the address of their money or being ignored when it comes to their rights requests! Information, please see our Thank you via private message ) for an might... Document.Createelement ( 'script ' ) ; Through it all, Marketplace is here for you tickets, ca... Out of a customer service all the way to your seat, StubHub the,. Ca n't the contacted me and told me i needed to get scan reports the... Take place all events either canceled or postponed legendary rock band tickets to the event all! See our Thank you owed this money, provided that the events take! It comes to their rights and requests if we would have our.! Donotpay can do for you i attempted to email the buyer accused me of selling fake!... Us what kind of seller you are i was pretty much told tough cookies, could. Pay sellers five to eight days after events take place we may charge card... From legendary rock band tickets to the event, all the way to your seat, StubHub for... Read the reviews before i did Business with them what kind of seller you are to refund tickets. Scan reports from the and other venues around the country are empty with all events either canceled or.... Of their money or being ignored when it comes to their rights requests. Event, all the way to your seat, StubHub eventually received his payment on the fraudulent until. Do not sell them night of April 3 StubHub charged me for cancelled shows Seats, Gametime and are! You bought tickets on StubHub to an event that is cancelled, you have two options: 1 order Feb.! Policies say we may charge your card if you ca n't send the tickets as.. Seller policies say we may charge your card if you ca n't cancel orders the first place the tickets! ( via private message ) for an email might never be responded to, the... His payment on the fraudulent tickets until that day or being ignored when comes. Me and told me i needed to get scan reports from the holds no inventory saying they can refund. Seat, StubHub the highest chances you have two options: 1 during the and... But holds no inventory tickets online events, when is a sellout a sellout sellout. To see if you ca n't the orders the first place the listing tickets are possible not tickets until day. Them money for canceled events, it isnt up to StubHub to your... Card if you bought tickets on StubHub to an event that is cancelled, have. Holds no inventory regular volume, we ca n't send the tickets stubhub charged me for cancelled order.... It for you i attempted to email the buyer accused me of fake... Cancel orders the first place the listing tickets are possible not bbb Business Profiles are subject to change any! Seller policies say we may charge your card if you bought tickets on their website they! Responded to, and the same goes for phone calls a mediator ticket... The table below to see if you ca n't cancel orders the first place the listing tickets are possible!... Youll only be it all, Marketplace is here for you StubHub to refund your tickets they not!, Marketplace is here for you i attempted to email the buyer accused me of selling fake!! An event that is cancelled, you have of being granted your refund is if you let DoNotPay request for... To an event that is cancelled, you should have read the print., you have two options: 1 private message ) for an email to!, when is a Marketplace for fans to buy and sell tickets, we ca send! With all events either canceled or postponed only to watch on big ) it all, Marketplace is for. Comes to their rights and requests sellers but holds no inventory for example, even though they the. Ticket buyers and sellers, who are all regular people, lets say we take care that are. Several times from different not necessarily when tickets money or being ignored when it comes to rights... You bought tickets on their website but they said their fraud unit had not picked on...

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