Please make sure that you read the Terms and Conditions below before buying and using your Solo Term Time Ticket. WaiverEven if we delay in enforcing any terms of this Agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach, 12. Ticket Number MW Ref (if . You can combine different types of season tickets for journeys through different areas or zones. 4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. Use after 9.30am Mondays to Fridays and all day on Saturdays,. 10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. A few days before term starts but you cannot use it before the beginning of term. 13.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. Refunds will be made by BACs payment, direct to your nominated bank account. You may still be asked to prove your identity by retailers or revenue protection staff. 13. You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. You shall not transfer your rights or obligations under this agreement without our written consent. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. If you have not used your ticket and it is still within three months of the ticket purchase date, we will refund a ticket. My ticket is not scanning on the bus what should I do? For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitourwebsite. 7.2 You must not intentionally damage, alter or tamper with your Trio Ticket in any way. EN. merseytravel fast tag login deadly premonition 2 enemies lewis and clark called it the seal river codycross . Account holders are not eligible to apply for, or use the Resident Concession for business purposes. Back; Bus; Rail; Tunnel; . 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy. Solo tickets are valid across Merseyside. Can I see details of journeys that I have made? Use the Merseytravel Journey Planner: We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 30 days of accepting your Application. If your card is reading on otherbusesthere may be an issue with the bus drivers ticket machine. 16. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. 4.3 Apprentice Railpasses are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). If this information changes, for any reason, you must notify us immediately. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. Term TimeMonday to Friday during term time only, including half term. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. (d) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds. Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. . We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. The tickets are only valid on commercial buses, not private buses, night buses or coaches. only. 8.4 In serious or repeat cases of Railpass misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Are there any restrictions in place when using a Solo Term Time Ticket? Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. (n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. You can also check the status of your ticket here to make sure that it has not expired. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaourwebsite. August 2018 Adult . 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). You can load more than one Saveaway on your MetroCard or Walrus at the same time. If you have a MetroCard or Walrus you can buy and renew your ticket online. or any staffed Merseyrail network station within Merseyside*. We advise you to register your card online so that we havea record if you lose it. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on smart@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. Please call 0151 330 1000 to check. Acceptance of your proof of age is at the sole discretion of the bus operator. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. I dont currently have a MetroCard - how do I get one? Waiver14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). Following receipt of this information, we will hotlist the card preventing further usage. 1. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains You may also wish to give your card a user name. The app allows you to plan journeys for now and any time in the future. What is a MetroCard and is it different to a Walrus card? If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. Please visit our journey planner for travel information and help in travelling around the Liverpool City Region. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. Which dates are covered by Solo Term Time Tickets? Solo tickets are valid across Merseyside. Is my Term Time Ticket valid across all areas of Merseyside? Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. 8. If you are entitled to a refund, we will process it within threeweeks. Merseytravel's Tickets For Adults (aged 19+) Handy information to plan your journeys. If you have aMetroCardyou can buy and renew your ticket online. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. If you have a question about Railpass please contactMerseyrailfor help. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. We are sorry for any inconvenience caused. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. Place your MetroCard on the card reader next to the bus driver. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. One DayCash, contactless payment. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. Solo Term Time Tickets are a great way to save money on your bus travel to school or college. Have you signed up to receive our weekly Travel News Update email yet? This clause 9 also applies to accidental destruction of a My Ticket. How do I buy a ticket online? 1.2 Please read these Terms carefully before purchasing your Trio Ticket from us. Walrus cards will disappear from circulation over time. It is important that the tag is activated prior to initial use or it will fail to operate. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. 4.5.2 monthly (Railpass Apprentice Monthly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase. 1.2 Please read these Terms carefully before purchasing your My Ticket from us. Acceptance of your proof of age is at the sole discretion of us, the retailer or the operator. 8.3 We may withdraw your Railpass, including refusing to accept the continued use of such Railpass and refusing to make it available on a Merseytravel/Metro Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. (ii) to implement minor technical adjustments and improvements (for example to address a security issue). 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. Cash, contactless, credit or debit cards. 2. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; Privacy PolicyThe personal data you provide us in relation to the My Tickets and on the Merseytravel Website is subject to our Privacy Policy. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. If you are unable to apply online, you can of course visit a Merseytravel Centre across the region and buy it over the counter. We are sorry for any inconvenience caused. Monday- Friday before 8pm during term times only. 9. Refunds will be made by BACs payment, direct to your nominated bank account. No trains are running from the station. Please emailsmart@merseytravel.gov.ukquoting your order reference number to let us have the correct details. 1. 3.2 Your My Ticket is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 Private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses outside the designated ticket boundary to Cheshire, Greater Manchester or Lancashire, that part of your journey is not covered by the My Ticket and you will be subject to additional fares from the point you leave the ticketed area to your final destination. If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. (e) We may stop providing the T-Flow Scheme at any time. (b) Merseytravel may at any time make more significant changes to the Account, Toll barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract if you wish before the changes take effect and receive a refund of any credit that you may have added to your Account. Law(a) This Agreement shall be governed by English Law and you can bring proceedings in respect of this Agreement in the Courts of England for any breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. 6.2 There is an initialone offactivation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. 6.4 We, our participating train operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. (e) Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this Agreement. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Solo tickets are validon any bus serviceacross Merseyside. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. 17. There is also a booklet for young peoples' (aged 5 - 18) tickets. If we are unable to accept your Application, we will inform you of this in writing .and refund any payments that have been paid in advance. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk, (a) You may contact us at any time to end the contract with us for the T-FLOW scheme and to close your Account, but in some circumstances we may charge you certain sums for doing so, as described below. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund.10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. 14. When you place your smartcard on the drivers ticket machine, station gate or ticket validator your ticket will be collected and activated if you chose to do so. 15. Our website is the first step . 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo, Railpass or Saveaway tickets and store them on the card. Your ticket will be checked and the refund calculated. Merseytravel Railpass Terms and Conditions of Use. Can be used at any time, on any day (excpet off-peak, term time or student year tickets). 11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided thatit has been reactivated in accordance with clause 6.3). They are valid in the following formats: 4.2.1 one week (Railpass Young Person Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and can also be purchased from a Merseyrail TVMs in paper format and will be valid from the date specified at purchase; 4.2.2 monthly (Railpass Young Person Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; and. You will then be able to register your MetroCard and buy Adult Solo tickets online. 5.1 Each time you board and alight a bus, it counts as a separate journey. 15. Misuse7.1 My Tickets remain the property of Merseytravel at all times. 1.6 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Who should I contact with any queries? MyTicket; Railpass Ticket; Saveaway Ticket; Solo Ticket Buy; Trio Ticket; Term Time Tickets; Concessions. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. 7.3 We may withdraw your Trio Ticket, including refusing to accept the continued use of such Trio Ticket where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. (c) In the event a payment is unsuccessful, your T-FLOW Account will not be topped up which may result in your Account having insufficient funds. MetroCard is a smartcard for public transport tickets. This agreement is between you and Merseytravel. 6. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. There is no need to get 2 buses to that hotel. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. Where can you use the Trio Ticket 3.1 The Trio Ticket allows you to travel on local bus, train and Mersey Ferries cross river services in your chosen zones or areas across Merseyside, as shown on the map and areas guide on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/trio-ticket/). Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. The Solo Adult Annual Ticket will also specify its date of expiry. Acceptance of your proof of age is at the sole discretion of us, the retailer or the rail operator. You should receive your ticket within seven days. 3.2 The Saveaway Ticket can also be used beyond the Merseyside boundary for trips to Chester, Ellesmere Port and Ormskirk provided that these journeys are made by via Merseyrail services only. 8.3 We may withdraw your Saveaway Ticket, including refusing to accept the continued use of such Saveaway Ticket and refusing to make it available on a Merseytravel Smartcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. 5. You are responsible for ensuring that your My Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. 6.4 All Merseyrail network stations sell Trio Adult and Young Person Weekly and Monthly Tickets but only certain network stations sell Trio Adult Annual Tickets and Trio Adult and Young Person Term Time Tickets. 7.4 In serious or repeat cases of Trio Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Application means the formal application for membership to the Mersey Tunnels ConcessionaryTravel Scheme completed by you or completed on your behalf. A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. We can also be contacted using the contact details set out in clause 2.2. We are unable to issue cash or cheque refunds. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. But. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. 16. If you do not receive your ticket within seven days please email. 12. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. 3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (other than where stated in clause 3.1), that part of your journey is not covered by the Railpass and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 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