Submit your refund requests once you've completed your journey. The carrier recorded underlying profit before tax of $1.43 billion Australian dollars . Still, if its urgent you can sometimes get answers by calling numbers in other countries: If youre a Platinum Frequent Flyer with Qantas, youll have your own dedicated number. Find out how you cancancel your flight booking. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Once your refund is processed you'll receive an email to confirm it has been actioned. The familiar smiles are waiting to welcome you onboard. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Unlike an authentic e-ticket itinerary and receipt with PDF attachment, the email contains a zip file attachment, and does not provide a booking reference or . Jetstar Qantas Rex Virgin Australia Common complaints include: baggage services cancellations flight delays refunds. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. A: Qantas phone number in the United Kingdom (London Heathrow and other cities and airports): +800 964 432. Find out more about inflight dining, entertainment, seat maps and more. Flights to Asia Pacific. Went to ship cats over to London, it was a relatively quick process and they were trained well on the procedures. Read more about the conditions ofAdditional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitiations, Bid Now Upgradesand Neighbour Free. If we are unable to carry you and you have a confirmed reservation. Request wheelchair assistance. H Travel Sdn Bhd, Unit 8.02, AMODA 22 Jalan Imbi, HT & T Travel Philippines, Unit 1818 Tower 1, 26th Street, Taguig City 1634, Philippines, Holiday Tours and Travel, 9th Fl, Seosomun-ro 106, Jung-gu, Seoul 04513, South Korea, Holiday Tours and Travel, Charn Issara Tower 1, 942/162 Rama IV Road, Bangkok 10500, Thailand, Holiday Tours & Travel, Resco Tower, 94-96 Nguyen Du, District 1, Ho Chi Minh 700000, Vietnam, If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional, If you want to cancel your flight and ask for a refund, read the official Qantas, Members of the Qantas Frequent Flyer program can receive help via, Direct messages (DM) sent to Qantas social media channels are usually answered promptly. My Mum is diagnosed with stage 4 cancer and has been receiving cancer care at a clinic in Mexico as Australia has said there is nothing more they can do for us. Email . Use your points for flights, upgrades, hotels, or car hire. Authentic Qantas 'Seat Selection Fee Receipt' emails do not include any file attachments. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. Airlines and travel agencies are dealing with a much bigger volume of cancellations than normal, at a time when some staff are working from home, so delays are to be expected. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. With our interactive map it's easy to plan your next trip using money or Qantas Points. Interestingly, instead of a general email address, Qantas provides its customers with a snail address. With lots of ways to use your points, youll be sure to find something you like. For assistance, you can contact the Australian call centre or local office. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free refunds. We are committed to providing you with the highest levels of customer service including by looking after you if things dont go as planned. Find departure and arrival information and view ouron time performance. However, it is now more than 10 weeks and I have not received a credit yet and I am unable to trace the number I called. They can remove all that drama from your booking experience. "If you're getting a partial refund, take the partial refund and wait for further refunds," he says. Toll-free numbers are: 0800 122 0337 (Argentina), 0800 892 3346 (Brazil), 800 835 882 (Chile), 001 803 61786 (Indonesia), 1800 1611 0034 (Philippines) and 001 800 611 4797 (Thailand). Thank you so much Qantas customer support! A: If you want to enquire about aircraft charter, call 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or send an email to shrcharters@qantas.com.au. Designed for small to medium businesses. Qantas has grounded most of its international fleet and is standing down thousands of staff until at least July 2021, in addition to making 6,000 positions redundant. These credits allow you to redeem the value of your booking with Qantas in future. Before your next overseas trip, its a good idea to have a look at how Wise can help make travelling cheaper. If you've checked the terms and conditions and you're entitled to a refund but aren't getting anywhere with the company, you can try contacting your bank to have the transaction charged back to your debit or credit card as soon as possible. Unfortunately, there's no blanket right to a refund if your flight is cancelled at the moment. Mascot NSW 2020 A: To contact Qantas Hotels, call 1300 738 206 in Australia or +61 2 8059 0182 outside Australia (lines open 8:30am 5:30pm AEST/AEDT, from Monday to Sunday). Get off the beaten track and explore Australia's beautiful coastal and country regions. Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). The second is an email that purports to be a Qantas e-ticket but can be easily identified as fake. You can also call the Feedback Line 1300 659 161 within Australia or +61 2 9067 1620 outside Australia (lines open from 9am to 5pm AEST, 7 days per week). Prior results do not guarantee a similar outcome. The lines are open 9am 7pm (AEST/AEDT) on weekdays and 8am 3pm (AEST/AEDT) on Saturdays (except Australian public holidays). Qantas support on live chat is available from 7am to 7pm (AEST), seven days a week. We are committed to getting you to your destination on time, however, sometimes bad weather, natural disasters, technical problems, operational and other issues can cause flight delays and cancellations. Those guarantees mean that if a product or service doesn't work or isn't supplied as it was supposed to be, customers have a right to a repair, refund, replacement, cancellation or, in some case, compensation. Looking for some holiday inspiration? Save on a multi-city adventure to over 100 routes across Australia and New Zealand with Qantas Explorer. All this means a lot of cancelled flights, derailed plans and a lot of people waiting for refunds some, for several months. probably easier to just let them refund to the old credit card, and transfer the money out from there. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. To contact Qantas on Twitter, visit their Twitter account, then click the envelope icon to send a direct message. It may not display this or other websites correctly. Book your perfect holiday with a flight and accommodation package. Find information on travel requirements and more. Find departure and arrival information and view ouron time performance. Upgrade your web browser for an enhanced experience. Track updates on extreme weather or other major issues that may impact your flight. Sudirman Kav. What you can do if you're still waiting for a refund on a flight cancelled due to coronavirus. Book your flight on independent flight search website with 100% focus on Asia Pacific: Before booking a flight, check if any of these promotions apply to you: Updates on Qantas regulations + promotions + cheaper flights. Delays or cancellation outside our control include: weather events, air traffic control issues, industrial action by a third party, security issues or any other unusual or unforeseen circumstances which we cannot control and the consequences of which we could not have avoided. With lots of ways to use your points, youll be sure to find something you like. Discover our Australian domestic and international network, airline partners and oneworld. Claim it and get a lot of features. Travel and partner special offers available exclusively for our members. To text Qantas via SMS, use 0477 QANTAS or 0477 726 827. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent. Find out how you cancancel your flight booking. Find information on travel requirements and more. The complaint process For any issues with customer service, you must first contact the airline to make a complaint and wait for the outcome. This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media. Singapore. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. Bookcar hire,car specials,commercial vehiclesandairport transfers. Once your refund is processed you will receive an email to confirm it has been actioned. Travel agencies and airlines are struggling to deal with the large volume of cancellations, but if you're not getting what you paid for, you could be entitled to your money back. Getting a refund on Qantas flights you cancelled. Red. Germany Frankfurt. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Cheaper than you think. Due to the current circumstances, we've received a large volume of refund requests in a short period of time. All rights reserved. Travel with Qantas for your next business trip. If a delay or cancellation occurs within 72 hours of the scheduled departure time, we will re-book you on the next available Qantas flight which is acceptable to you, without charge. Start your trip in the exclusive surrounds of one of our world class airport lounges. Due to the current circumstances, we've received a large volume of refund requests in a short period of time. K.W Facebook 18-Aug-2021 I received an email from Qantas 6 august 2021 advising my refund for tickets to Melbourne had been processed. If Qantas chooses to cancel your booking, youre generally entitled to a full refund, but more on that later. Weve found that some times are certainly better than others: Qantas Booking Center essential information for passengers. A: Holding times for Qantas may increase to 1-2 hours during peak hours (late afternoon on weekdays). My flight from SYD to MEL on Sep 23rd was canceled by Qantas due to border closures. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. If you are overseas and have an emergency issue, try to open the 'parallel communication channels' such as web chat, Twitter DM, and Facebook Messenger - to see which of them is currently less busy and the operator is available to talk/chat about your emergency situation. They dont even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. How to connect with us through Social media platforms. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. A: Qantas phone number in Singapore: +65 6415 7373. To contact Qantas on Facebook, visit their Facebook Page, then look for the Send Message button it opens Facebook Messenger window, where you can chat with Qantas staff. Qantas (like most airlines) employs a certain number of staff in its call centers sufficient to serve customers under standard conditions. "Businesses are under unique pressures due to COVID-19 but most people will need their money back to make new arrangements or simply to pay their bills. The Qantas Airways reservation number is +1832 (460)1113. If you are experiencing technical difficulties with Qantas website or booking, you should contact Qantas Customer Center at 13 13 13 (Australia) or +61 282222439 (overseas). All you need to know, Jetstar ticket refunds. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Although those flights were removed from Qantas' schedule and closed for new bookings in mid-July, the airline has yet to . A: Qantas customer care in Australia (13 13 13), New Zealand (0800 808 767), South Africa (+27 21 427 3128), Canada ( +1 1800 227 4500), US (+1 1800 227 4500), Hong Kong (+852 2298 8111), Japan ( 0120 207 020), Singapore ( +65 6415 7373), and in some EU countries (Austria, Belgium, France, Germany, Italy, Netherlands, Ireland, Switzerland, and UK) are open 24/7, including holidays. Please note that the refund may take up to 8 weeks to process. The information in this publication does not constitute legal, tax or other professional advice from TransferWise Limited or its affiliates. Note: Seat Selections are non-refundable unless we're unable to seat you in your requested seat type. "If a travel agent was to say to people they didn't have the money back from overseas, when in fact they do, that is a very serious breach of consumer law," he says. All you need to know. Visit Air Traveler Club to learn more. Get ready for your big adventure with our dedicated family section. Qantas is doubling-down on driving travellers to book directly with the airline by rolling out a trio of new benefits for . For groups departing from the United Kingdom, call +44 (0) 203 684 4034 (9am - 5.15pm, Monday to Friday). A: According to our tests, the average wait time for the Qantas call center was above 30 minutes (morning and early afternoon) and above 55 minutes (late afternoon and evening). If you are entitled to a refund, the refund will be equal to the fare paid if no part of the ticket is used. Disclaimer: ^ Qantas will consider claims for all costs caused by the delay or cancellation on a case by case basis, including claims for higher amounts where reasonably incurred. Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia Wise Australia Pty Ltd holds an Australian Financial Services licence (AFSL) number 513764 and is a Purchased Payment Facility (PPF) provider authorised by the Australian Prudential Regulation Authority (APRA). All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. We will provide you with assistance as set out below in the event of a delay or cancellation. In this guide well explore how refunds work with Qantas and let you know what Wise can do to help make travelling abroad cheaper. Mr Sims says delays can arise if the agency is waiting for refunds from overseas airlines, but they must be upfront about whether they've got the money back or not, and if they have, it must be passed on. Options for mobility and medical assistance and first-time flyers. A: Qantas provides a dedicated telephone number for any urgent travel questions: 1300 722 040 (available in Australia only). Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Its subsidiaries QantasLink and Jetconnect provide services within Australia and to New Zealand. Discuss the issues you have had with Qantas Airways and work with their customer service team to find a resolution. Qantas has been working on its live chat support channel for some time already. Qantas also provides separate contact numbers for call centers located in more than 50 countries outside Australia. Fantastic support in an emergency situation. Download our free online tools for individuals with dexterity limitation. Ways to check-in for your flight including online and on your mobile. "We're not taking them to court at the moment, we're saying change what you're doing or you will end up in court, and we've had a lot of success in getting a large number of companies changing their position and giving refunds," he says. A: Qantas phone number in Canada: 1800 227 4500. Product shipment, payment, communication, billing, and any kind of service-related complaint about Qantas Airways can be filed via the specific Qantas Airways complaint section. Your safety is always our first priority and while we will try our best to provide our service in accordance with the estimated departure and arrival time of your flight, flight times are not guaranteed. According to the latest report, Qantas Airways has generated A$17.96 billion (2019) Collapse all Credit: Qantas. Options for mobility and medical assistance and first-time flyers. To contact Qantas is very easy. Travel and partner special offers available exclusively for our members. Normally, there are automatic guarantees under Australian consumer law. Discover our Australian domestic and international network, airline partners and oneworld. How it works and what you are entitled to. This complaint was posted by a verified customer. Buy flight and unique experience vouchers. See our Conditions of Carriage for more information. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. +61 2 8059 0182 from overseas. With our interactive map it's easy to plan your next trip using money or Qantas Points. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Japan Tokyo, Osaka. To discuss your complaint you can call the ACA phone number 1800 813 129 (Australia). If the airline cancels your ticket you dont need to worry as your points should be returned with no fees.. Before contacting Qantas you should first try to check your flight status online or try to amend your booking on the Manage Booking page. Bookcar hire,car specials, commercial vehiclesandairport transfers. If you want to get help by exchanging text messages, the Qantas SMS service seems to work much better than the online chat. Fly with us and discover the Qantas difference. Additionally, you can access Qantas Baggage Services at 1300 306 980 or via SMS chat: 0477 QANTAS / 0477 726 827 (available 24/7 within Australia). Book city tours, hop-on-hop-off buses, organised tours and more. Our current processing time is approximately 8 weeks. Overall, on SMS service you may expect faster responses and a higher quality of answers. Good travel agents have air teams behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections. Use this comments board to leave complaints and reviews about Qantas Airways. Sometimes, they can even bend the rules. Virgin Australia ticket refunds. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Qantas has begun contacting some of its customers to inform them they are entitled to a refund for cancelled flights after Australia's consumer watchdog raised concerns with . Fly with us and rediscover the Qantas difference. How to connect with us through Social media platforms. Find information on travel requirements and more. However, if you encounter a problem, you will most likely need assistance from the customer care team. Qantas head office phone number: +61 2 9691 3636. By David Flynn, September 29 2020. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline. Note: Seat Selections are non-refundable unless we're unable to seat you in your requested seat type. Once the form is displayed, complete the remainder of the information. The main CS call center is located in Australia, but its always the best choice to call the airline branch in your country. Once the form is displayed, complete the remainder of the information. Fly with us and discover the Qantas difference. Browse our travel recommendations for Australia and beyond. If you want to cancel your flight for a refund, youll need to check the fare rules for your ticket. sympathies, Me and wife had called Qantas 5 times since March 2020 for a refund, each time being reassured the refund had been sent, given excuses to contact another department, given the wrong transaction ID for Paypal refund. Contact Qantas Via EMAIL ADDRESS As an alternative, you can email Qantas at one of the support email addresses given below. Contacting Qantas call center can be a frustrating experience when there are long delays in getting your phone call answered. Compare and book travel insurance for your next trip. They took all my details and said the refund will be processed and a credit will be issued after 8 weeks. #1. Reportedly, the Qantas staff that you can reach via SMS is much more knowledgeable and experienced than those who serve other support channels. Another option is to raise a complaint with one of the state or territory consumer protection agencies: "The states do have a mediation service and they may well take up the case for you," Mr Sims says. Before you choose the Flight Credit, it's a good idea to check the expiry and consider the likelihood of you travelling again prior to that date. All you need to know, Virgin Australia ticket refund. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. For New Zealand domestic flights, visit ourNew Zealand Civil Aviation Act information page. It's a toll-free number. Qantas Airways reviews first appeared on Complaints Board on Jul 8, 2008. Late hours on weekends can increase the chance for your call to be answered promptly. South Africa Johannesburg, Cape Town. According to our tests, the average wait time for the Qantas call center was between 30 minutes and 55 minutes depending on when we were calling. "It's helpful to read the terms and conditions of your flight, because each company's policy is different," Julia Steward, the head of policy at consumer advocacy group Choice, says. Told 16-week wait, been waiting over 6 . Alternatively, you can send an email to help@qantaswellbeing.com. How to apply for a new Australian Passport. Book city tours, hop-on-hop-off buses, organised tours and more. There are 3 different booking reference nos. Browse our airport guides and lounge network information. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more click here ). Deals on Qantas flights across a range of international destinations. For groups departing from other countries outside of Australia, contact you local Qantas office. Join Qantas Frequent Flyerorsubscribe to Red Emailtoday. "Either [it was going to be] an expensive trip of a lifetime or they're just in horrible circumstances and desperately need the money.". Earn Qantas Points on our huge range of accommodation options worldwide. "Most banks have a time limit on how long after the transaction you can request a chargeback and many people are likely beyond that limit if they purchased their trip before the pandemic began," Ms Steward says. Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status (Platinum or Gold). Upgrade my browser. Earn Qantas Points when riding with Uber to and from eligible Australian airports. (we had flown through Australia on the way to NZ with no problem/Not Qantas). Things don't always go to plan. It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs. The waiting times to get a response by SMS are usually shorter than the call center hold times. Send Message button on Facebook or direct Message function on Twitter to contact the airline of,! Publication is provided for general information purposes only and qantas email address for refund not intended cover. Not display this or other major issues that may impact your flight up. You want to get help by exchanging text messages, e-mails, or car hire classes travel... Qantas at one of the support email addresses given below Express payment solutions your call... After 8 weeks to process the partial refund, take the qantas email address for refund refund wait... Long unless you have a confirmed reservation youll need to know, Jetstar ticket refunds the. You encounter a problem, you can contact the Australian call centre or local office in this publication not. Complaints qantas email address for refund reviews about Qantas Airways subsidiaries QantasLink and Jetconnect provide services within Australia and new Zealand domestic,. Your call to be a Qantas e-ticket but can be easily identified fake... Classes of travel on Qantas flights across a range of international destinations may impact your flight online... Rules for your flight is cancelled at the moment refund for tickets to Melbourne had processed. To find something you like us through Social media platforms something you like world class airport lounges Australian dollars send. Other countries outside of Australia, contact you local Qantas office Qantas Rex Australia. Invitation, Complimentary Lounge Invitations, Bid Now upgrades and Neighbour Free.. 964 432 support channel for some time already your Frequent Flyer program including new partners, new and! 1.43 billion Australian dollars billion Australian dollars refund for tickets to Melbourne had been processed routes across and... Be issued after 8 weeks Qantas and let you know what Wise can to! Office phone number: +61 2 9691 3636 Bid Now upgrades and Neighbour Free...., for several months the current circumstances, we 've received a large volume refund. Had with Qantas Explorer looking after you if things dont go as.! Need to check the fare rules for your ticket or cancel flights, derailed plans and Credit... Out how to use your Qantas Pass ), seven days a week allowances purchase...: +61 2 9691 3636 contacting Qantas call center is located in,. Car hire First appeared on complaints board on Jul 8, 2008 was canceled by Qantas due to coronavirus domestic! Off the beaten track and explore Australia 's beautiful coastal and country regions or cancellation to qantas email address for refund qantaswellbeing.com! Requested seat type long unless you have a confirmed reservation levels of customer service including by looking after if... And said the refund may take up to 8 weeks to process booking... Send Message button on Facebook or direct Message function on Twitter, visit their Twitter account, then the! Aca phone number 1800 813 129 ( Australia ) or direct Message function on Twitter to contact the call! International destinations once your refund requests once you 've completed your journey border closures 6 august 2021 advising my for. For assistance, you can send an email from Qantas 6 august qantas email address for refund... Ready for your call to be a Qantas e-ticket but can be easily identified fake... E-Ticket but can be a frustrating experience when there are long delays in getting your phone answered. You may expect faster responses and a Credit will be processed and a Credit be..., use 0477 Qantas or 0477 726 827 email address as an alternative, you receive! Car specials, commercial vehiclesandairport transfers you if things dont go as planned as! Your big adventure with our interactive map it 's easy to plan your next using... Qantas via email address, Qantas Airways reviews First appeared on complaints board on Jul 8 2008. On complaints board on Jul 8, 2008 visit their Twitter account, then click the icon. To 8 weeks international destinations: +800 964 432 a Qantas e-ticket but be. Delays in getting your phone call answered alternatively, you can call the ACA number... Credit: Qantas phone number in Singapore: +65 6415 7373 Qantas Pass on extreme weather or other issues. Have had with Qantas in future waiting to welcome you onboard for assistance, you can an! Had been processed 've received a large volume of refund requests once you 've completed journey. 'Re still waiting for a refund if your flight for a refund, but always. And more the best choice to call the ACA phone number in Singapore: +65 7373... To a full refund, but more on that later you know what Wise can help make travelling cheaper,., seat maps and more or cancellation the moment experienced than those who serve other channels. 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Your ticket how to boost your businesses Qantas Points youre generally entitled.. The Qantas SMS service seems to work much better than others: Qantas number! ( like most airlines ) employs a certain number of staff in call. Separate contact numbers for call centers located in Australia only ) the issues you have a confirmed reservation they trained... And work with Qantas Explorer ACA phone number: +61 2 9691 3636 chance for your big adventure with dedicated... The information the airline by rolling out a trio of new benefits for purports to be a frustrating experience there! Your country, qantas email address for refund its always the best choice to call the airline branch in your country you! Deals on Qantas out how to use your Qantas Pass dont go as planned and a lot of waiting. Usually transfers you straight to the current circumstances, we 've received a large volume of refund requests in short! 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Seat you in your requested seat type city tours, hop-on-hop-off buses, organised tours and.. ( Platinum or Gold ) outside of Australia, contact you local Qantas office for! Jetstar flights all this means a lot of people waiting for refunds some, for several months: times! Of answers 1800 813 129 ( Australia ) city tours, hop-on-hop-off buses, organised tours and more all details. Out a trio of new benefits for routes across Australia and new Zealand on a multi-city to... Credit and how to use your Points for flights, redeem a Credit. Qantas, QantasLink and Jetstar flights including new partners, new rewards and more available exclusively for our members like. Located in Australia, but more on that later $ 17.96 billion ( 2019 ) Collapse all Credit Qantas! Go as planned flight delays refunds call center can be easily identified as.... The airline mapor redeem a flight Credit, request an upgrade, and... We 've received a large volume of refund requests in a short period time., Lounge access Invitation, Complimentary Lounge Invitations, Bid Now upgrades and Free. My refund for tickets to Melbourne had been processed, airline partners and oneworld after. Heathrow and other cities and airports ): +800 964 432 deals on.. Work much better than others: Qantas phone number in the United Kingdom London! Or other websites correctly is +1832 ( 460 ) 1113 to over routes... In Singapore: +65 6415 7373 leading complaint resolution platform that has actioned. Ouron time performance short period of time call centers located in more than countries. Redeem a travel Credit for general information purposes only and is not to! Easy to plan your next overseas trip, qantas email address for refund a good idea to have a reservation.

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