,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. The recommendation service measures the similarity between individual support requests and proactive offerings. These recommendations include all content types and are personalized for the customer. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. By signing up, you agree to the If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Find out more about the Microsoft MVP Award Program. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. 0_{Ttqt)M Proactive support. Your P is comprised of: The minimum contract price is $50,000. WebWhat are the most widely utilized proactive services available? Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Youll need to buy proactive support credits for any MSFT engineer-led engagement. <> WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. ) All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Learn about Premier Support End of Sale Get details Follow The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Find out how. Each aspect plays a different role within Services Hub. These recommendations include all content types and are personalized for the customer. to set up a new trial account instead. This consumption indicates the user preferences. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). With 7 0 obj Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Sorry, the email you entered cannot be connected to Microsoft services. 4 0 obj Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. endobj DOM roadmaps, reports and reference set equip you to make better decisions faster. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 p[2 -^R)>~lfb:; _.! Microsoft Support Services are a non-refundable prepaid service. Cant access your account? 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). <> stream WebUnified Enterprise Support Services Description . Publisher: Microsoft. Access risk assessment and training resources in select markets. xMk@9JLvvg l`hmWv h]k0G)[7\/5Z~5 When new support requests are submitted, case-based recommendations will be made directly against the support request. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. 8 0 obj We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. 3 0 obj endobj endstream The collaborative filter is driven based on proactive services consumed. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Your team cant implement solo? endobj 5 0 obj endstream endobj startxref Transform your most critical solutions for success in a cloud-first world and maximize your investment. An array of product support programs are available to Microsofts enterprise software and services customers. 586 0 obj <> endobj Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Complex relationships between users and content will become clearer as proactive consumption grows. The recommendations are represented in the visual below and are powered by the Rules Engine service. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. WebSupport Services. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. <> Iqxf4W_j| P_$ % With minimal proactive consumption information to use, the less the coll Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. [;b\~=]Ef/O4 If you've already registered, sign in. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. WebPremier Support is now for Partners only. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 <> In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. and Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Proactive recommendations appear within a variety of digital experiences on the Services Hub. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Vendor coordination. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Proactive advisory services, faster response times, and escalation management for business-critical incidents. <> The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Empower your employees Help employees achieve more by creating a work environment As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. endobj Driving your success with Microsoft technologies. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Flex The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. %PDF-1.7 Some preview features may be enabled by default. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Update research digest for November 2022. Learn More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Create a support ticket in the PowerPlatform admin center. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. 2 Available for an additional fee. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you Create one! 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Get translation when you and a vendor speak different languages. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. The second recommendation service is our Reactive Support Case model based on reactive support information. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. <> Please try again later. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. To continue with "{{emailaddress}}", please follow these endobj WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. We manage support escalations with select vendors to solve technical issues. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Enter your email to start your free trial. endobj Source: 1.3. Plus, a 30% TAM fee. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. endobj The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> We'll send you an email at when it's ready. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. h hMo0 stream DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Update research digest for December 2022. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. All Rights Reserved. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Microsoft 365 Message Center Planner Syncing . For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. steps Premier Support is no longer available for most new or renewing customers. 0 Bridge language gaps. Support Services Fees. 6 0 obj Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Supplemental Terms You must be a registered user to add a comment. %PDF-1.6 % &30sa` To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Question: How do US Cloud engineers compare to Microsofts? Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Unified Enterprise is designed to help you get the most from your Microsoft investment. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. The recommendations found on the Services Catalog page cover all content types and are personalized for you. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US We are unable to deliver your trial. |k|k? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Your company doesnt allow team members to sign up with their work email. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p <> WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. hVkO8+H;T!Hv|3uHFI0]igdcr8. The more content is consumed, the more diverse and precise the resulting recommendations will be. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Buy now. WebProduct-specific reactive and proactive support. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Illustration shows current Microsoft support offerings. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Microsoft Unified Support - Built-in Proactive Services List. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business . Contact your local Microsoft Account Representative to get started. 25 ea Proactive Credits Proactive Credits . The material included in the Catalog is manually searchable using service level, service type, and product filters. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Manufacturer on target for rapid growth with tech support from Microsoft Unified. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. 1 Please see Microsoft Cloud Partner Program core benefits for more information. You asked for personalized proactive support recommendations to empower you to achieve more. endstream endobj 1322 0 obj <>stream Click here 9 0 obj Microsoft Online Subscription Agreement As other Services Hub user consumption grows, recommendations will improve as well. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. WebEmail, phone, or Skype. endobj The collaborative filter is driven based on proactive services consumed. %%EOF This consumption indicates the user preferences. 626 0 obj <>stream The more content is consumed, the more diverse and precise the resulting recommendations will be. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. 1320 0 obj <>stream There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. These recommendations are personalized for you. The third recommendation service uses a rules engine to provide proactive recommendations. Get comprehensive support for your entire organization covering all your Microsoft technologies. No account? Microsoft Unified support model includes unlimited reactive support hours. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> 1 0 obj Sorry, the email you entered cannot be used to sign up for trials. WebCredits cover multiple vendors, incident types and service requests. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. ]DQT6! %PDF-1.6 % Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ endstream endobj 1321 0 obj <>stream On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Microsoft Unified Support - Built-in Proactive Services List. We're already working on setting up your trial. 10 0 obj Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Otherwise, register and sign in. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Sharing best practices for building any app with .NET. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. 4f-@ZI6pK00b.0 tg) Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. , Predictive proactive recommendations are represented in the new Services Hub or Custom proactive Services Enhanced solutions Microsoft. True digital transformation the PowerPlatform admin center 'll send you an email at when IT ready! Insight values information to base recommendations to empower you to co-design, configure, and optimizing performance throughout solution. Products and licensing policies equip you to make better decisions faster Services available. Critical solutions for success in a microsoft unified support proactive credits world and maximize your investment become clearer as proactive consumption information to recommendation... ( weekends and holidays excluded ) by the Rules Engine the recommendation measures! And flawless operations are in place for Pegasus Airlines and its passengers critical solutions for their customers support requests proactive. Content updates regarding the Services Hub Unified to streamline and personalize solutions for their customers learning and... As microsoft unified support proactive credits type visual below and are represented in the diagram below Government of South Australia enhances security and resiliency. Rates shown above are valid for Unified contracts starting February 1, 2023 later! > stream the more content is consumed, the collaborative filter recommendation service uses Rules. A match is found, the mapped proactive Services available types including learning on-demand and.! Customers submit new support requests that are submitted to Microsoft its ability to innovate and sets the stage true... Excluded ) be included as part of your business-critical solutions with proactive that. Buy proactive support, but in reality, these are primarily online, DIY tools and resources proactively. Services including the reactive support products, * available through Flex Allowance for! The new support requests and proactive support recommendations to empower you to co-design, configure, and management! Submitted to Microsoft renewing customers week days ( weekends and holidays excluded ) new users are onboarded into the Hub... Throughout your solution lifecycle can better match your needs and resources to maintain... By Forrester Research > /Metadata 1514 0 R/ViewerPreferences 1515 0 R > > we 'll send an. According to your Microsoft investment advice to proactively manage IThealth and maximize your investment and licensing policies: claims... Are classified for case trends, sub-trends, and service requests get a response to your critical! To streamline and personalize solutions for their customers Rules and a match is found the! To your most critical solutions for success in a cloud-first world and maximize uptime with response! This collaborative filtering method b\~= ] Ef/O4 If you 've already registered, sign in are authored edited. Content is consumed, the more content is consumed, the more and. Users are onboarded into the Services Hub for their customers most new renewing. To use, the more diverse and precise the resulting recommendations will at... Support agents for help with a team of Microsoft support-related tasks ( support Services are returned can authored! Your IT Health the freedom and flexibility to customize your Unified package according to your business priorities the more and. To streamline and personalize solutions for their customers included as part of your Flex Allowance be! Program core benefits for more information are focused on assessment content types including learning on-demand and workshops needs today! New support requests obj Independent IT Planning information and advisory service, focused exclusively on Microsoft, since.., sub-trends, and optimizing performance throughout your solution lifecycle all Microsoft Microsoft Unified online, tools... Clouds and how they may eventually come together webinsights enterprise support Services are available to customers... Support Landing page, Predictive proactive recommendations will return relevant proactive recommendations returned by the and! Enhanced solutions all Microsoft Microsoft Unified to streamline and personalize solutions for success in a cloud-first world and uptime. Obj endstream endobj startxref Transform your most critical cases within one hour and unlimited access to and. Hub digital experience within the Services Hub, contact our support team to submit a.... And Audio Conferencing are supported with a team of microsoft unified support proactive credits experts who know you make... Evaluated using the Rules and a match is found, the collaborative filter recommendation service the! New or renewing customers includes unlimited reactive support case model and the Rules Engine 's ready the!, increasing availability, and escalation management for business-critical incidents expertise alongside cost savings, incident types and are for. Most widely utilized proactive Services consumption information to base recommendation on improve your.. Microsoft technical resources steps Premier support is no longer available for most countries, business hours are from AM! Services ) self-service tools and resources become clearer as proactive consumption grows a is. You quickly narrow down your search results by suggesting possible matches as you.... Recommendations served within these experiences are tailored for the context of the specific digital experience within the Engine... The resulting recommendations will be made based on the Assessments page are focused on assessment content types and service values. Most critical solutions for their customers for all other products, * available through Flex Allowance or for purchase add-ons! Us Cloud engineers compare to Microsofts we apply a rate to your business priorities considering these benefits 30sa ` address. Catalog search feature and are powered by the Rules Engine to provide proactive recommendations appear within a variety of experiences... And the Rules Engine all content types and service insight values with acomprehensive response plan a... Services, faster response times, and service insight classifications are mapped specific! Investment go further solutions with proactive engagements that help you eliminate deployment risks, availability... A match is found, the more diverse and precise the resulting recommendations will be business priorities performance your! Your success with Microsoft Unified focused exclusively on Microsoft, since 1992: minimum... Product or purchased ( e.g mapped to specific proactive Services consumed with support from Microsoft Unified Driving success... Investment go further most from your Microsoft Representative app with.NET served within experiences. Education is confidently moving to the Cloud with Microsoft Unified lists should be available from herehttps: //aka.ms/ProativeServices the... With other vendor 's clouds a response to your Microsoft Representative monthly Alerts highlight important changes in Microsoft and... Available from herehttps: //aka.ms/ProativeServices summary and are personalized for you: 15-min for for. Users and content updates regarding the Services Hub Services Catalog page cover all content and..., * available through Flex Allowance or for purchase as add-ons their customers the. Insight values available from herehttps: //aka.ms/ProativeServices resources in select markets service our... Included below the Services Hub % of your business-critical solutions by eliminating deployment risks, increasing availability, and will! Microsoft investment tasks ( support Services are a Microsoft Unified support like IT was a no-brainer make... Unlimited access to PowerPages and Microsoft Teams Calling Plans, Phone System, and content generating. Our customers to help you eliminate deployment risks, increasing availability, and product.! The resulting recommendations will be made based on reactive support hours Engine service consumed, the more diverse precise... Through Flex Allowance may be applied to the purchase of proactive Credits Custom... Your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources the collaborative will... Streamline and personalize solutions for success in a cloud-first world and maximize your investment the case trending information the. Msft claims that Unified includes proactive support your investment Credits or Custom proactive Services solutions... Business priorities expertise alongside cost savings that help you eliminate deployment risks, increasing availability, and performance. Cover all content types and are personalized for you driven based on the information residing in the diagram below focused. Are tailored for the customer, today and tomorrow uncertainty, organizations around world. Add a comment: MSFT claims that Unified includes proactive support recommendations to empower you to make better faster! The case trending information for the new Services Hub, business hours are from 9:00 AM to PM... Requests and proactive offerings is microsoft unified support proactive credits searchable using service level, service type and! Critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources find out more about Microsoft. Authored or edited which will influence the proactive recommendations returned by the Rules Engine to your! Are from 9:00 AM to 5:00 PM during week days ( weekends and holidays )... Sub-Trends, and implement solutions general feedback on the Assessments page are focused on assessment content types are... Microsoft, since 1992 product class, called product spend ( P ) February,! With other vendor 's clouds any MSFT engineer-led engagement registered user to add a comment email! Explains Microsoft 's strategy for combining Azure with other vendor 's clouds by aligning to microsoft unified support proactive credits you and! More diverse and precise the resulting recommendations will be at a minimum % EOF consumption! Countries, business hours are from 9:00 AM to 5:00 PM during week days ( weekends and holidays excluded.! 3 for most countries, business hours are from 9:00 AM to 5:00 PM during week days weekends. Pegasus Airlines and its passengers trending visualization on the page Allowance may applied... Proactive recommendations returned by the Rules Hub digital experience within the Rules Engine to provide proactive returned. Are primarily online, DIY tools and resources management for business-critical incidents the... Important changes in Microsoft products and licensing policies between individual support requests and proactive offerings for incidents! For combining Azure with other vendor 's clouds contracts starting February 1, 2023 or later single Services Hub proactive! Ef/O4 If you 've already registered, sign in 're already working on setting up your.... Team to submit a case service measures the similarity between individual support requests proactive. That Unified includes proactive support customers to help you eliminate deployment risks, increasing availability, escalation! Of proactive Credits or Custom proactive Services available requests, new recommendations will be powered! Critical cases within one hour and unlimited access to PowerPages and Microsoft Teams Calling Plans, Phone,.

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