The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. 1. Belter bars and restaurants that wont break the bank! No, they cannot be used with the Merseyrail Flexi-Ticket. A booking confirmation email or reference is not accepted as a valid ticket for travel. There are departure and arrival screens on the platform for passenger information. However, the train network are staying tight lipped about when the 'validators' will launch and how they will work. Travelling on Merseyrail with tickets purchased from other retailers. We'd rather run the service than have to cancel trains. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. Use our Station Finder on the left of this page to locate your nearest station. The station's design reflects that it is the closest station to Aintree Racecourse, where the annual Grand National horse race takes place. Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. Only one duplicate season ticket will be issued in any twelve-month period. Look out for ticket vending machines located at a number ofstations acrossour network. During off peak times Day Saver tickets are available at half the adult fare, with ID required to confirm your age of being 16-18. "Merseyrail need to keep up with the times. var dateObj = new Date(document.lastModified) . Canopy available and accessible shelter towards Liverpool. phone number for birkenhead bus station Noend Tatical Documentao para posse e porte de arma de fogo. How come e-tickets are acceptable all over the place now but not there?". Staff are available at 64 of the 68 stations to assist you with any travel queries and to help you buy the right ticket for your journey. var days = new Array(8);days[1] = "Sunday";days[2] = "Monday";days[3] = "Tuesday";days[4] = "Wednesday";days[5] = "Thursday";days[6] = "Friday";days[7] = "Saturday";var months = new Array(13);months[1] = "January";months[2] = "February";months[3] = "March";months[4] = "April";months[5] = "May";months[6] = "June";months[7] = "July";months[8] = "August";months[9] = "September";months[10] = "October";months[11] = "November";months[12] = "December"; There is no need to buy separate train and bus tickets, simply ask for 'Liverpool John Lennon Airport' when buying your ticket. [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. You can also get more information on the different types of Merseyrail tickets here. What are they? Barry told the ECHO : "He bought the train ticket on Trainline and it said you cannot collect tickets from the Ormskirk station because there are no machines. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. Where can I get ticket information and where can I buy a ticket? fyear = fyear + 1900 A monthly (or longer) season ticket can be replaced at the station it was bought from, but an administration fee will be charged. "They said it's in the terms and conditions but a young lad won't look at them. You can also download a compensation form here. In the event of the ticket machines not working, (at least 1 day this week at Capenhurst), passengers can obtain the permit to travel to aviod a PF. Adult and child fares are available too. My train has been delayed and I cant travel, can I get a refund? A self-serve ticket machine is also provided in the booking hall. When you use your season ticket you must show your photocard at the same time. A display screen on the contactless box says 'Coming soon', above the Merseyrail and Merseytravel l ogos, as well as the Liverpool City Region logo. New Year's Day - A 30-minute Sunday service will run. Public transport users are being 'put off' using trains due to a system that is being described as 'in the dark ages'. As with most Merseyrail stations, it has a ticket office that is fully staffed from start of service until after the last train has left (closing shortly after midnight). "Tickets bought through Trainline must be collected before boarding a Merseyrail train. "It's a very unfair system and there's a fine line. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. The ticket is priced at three times the standard return price of your chosen journey (so same as 3 individual returns without having to queue up 3 times). Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. If the station is temporarily unstaffed and you require assistance to travel you should press the button on the help point located on each platform. Watching Liverpool or Everton play has also become something of football pilgrimage for sports fans and can certainly add to a great day out for groups and families. Unusually for Merseyrail stations, Little Sutton is unstaffed and all tickets must be purchased from the self-service machine ahead of travel or risk penalty fare liability. This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. The Passenger Charter is available here or from any staffed ticket office. This is a list of railway stations within the county of Merseyside, a metropolitan county in northwest England. Parking. At 16-18 you will be charged the full adult fare at peak times, however discounts are available if purchasing a Railpass. Win a Family Ticket to Southport Pleasureland! ", Jack Farron added: "It a bit harsh. If you return your ticket to the ticket office, you will be given an immediate refund by original method of payment. 20 Jun 2017 #4 R. RailAleFan Member. Use our Station Finder on the left of . Step between platform and train:201 - 400mm (7.9 15.7 inches). From kids to elderly people, there are great discounts out there to be had. The Day Saver and Family ticket are for off-peak travel and can be used any time after 0930 Monday Friday and any time on weekends and bank holidays, giving you plenty of freedom to explore Merseyside. Merseyrail Booking Offices. Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. Travelling on Merseyrail with tickets purchased from other retailers. . Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. Average savings on fares booked prior to day of travel vs full price fares on day of travel in . "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Where can I find out about train times and fares? If you take it back to another station, it will be sent to the Customer Relations Team for you and an administration fee may be charged. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. I feel like Merseyrail should ask for Trainline not to sell their tickets if they aren't going to be valid unless printed. Location. There soon could be a new 'tap and go' platform payment method. //-->, © 2022 Button IT Net Win a Family Ticket to Southport Pleasureland! For more information and to apply for a cycle storage fob for your station click here. Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. Under the railway byelaws, we can refuse to take any animal. Merseyrail Network Map If you're a regular traveller and know how it all works you will know but if not, you will be under the assumption you have paid for a ticket you will be fine. For all enquiries about your booking, do not hesitate to contact us on + (44) 333 202 2222. When travelling by train in the UK, you can benefit from reduced fares by choosing times of day that are less busy. Your interactive, shareable online planner & guide to great days out. They're types of train discount cards you can buy for 30 for unlimited use. Please click here for contact details and more information. Why does my train have fewer carriages than it normally does? . What happens if I am a season ticket holder? You will find useful information on station pages, including the facilities that are available and onward journey information. You can also check the access and facilities for each station here. The Merseyrail Flexi-Ticket lets you travel multiple times whilst only having to queue up once. "I just think it's a bad thing for trains.". Ticket Office Hours Saturday - 05:43 to 00:21. It just puts people off reusing public transport because they buy a ticket but also face prosecution. "Exciting developments are on the horizon so we would encourage our passengers to keep an eye on our website and social media channels for further news.. You can take your bike on any Merseyrail train if there is space. Since the first trial installations in 2003, seven train operating companies (TOCs) in Great Britain have adopted the system as their main . Ticketing Hours. We help customers across Europe make more than 172,000 smarter journeys every day. Travel is easy and affordable with unlimited travel across the Merseyrail network from 2.25returns or just 5.50 with a Day Saver (available to buy online)or 13 for a family of up to five with a Family Ticket. The Customer Relations team can be contacted on: Tel: 0151 555 1111 / Fax: 0151 702 2413E-mail: [emailprotected]Website contact formTwitter: @merseyrail. "It is not possible to travel using an email confirmation or booking reference number. "People have said Lime Street but he doesn't know where that is.". We also have the 16 - 25 Railcard please visit the Railcards page for more information. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. Christmas Eve -Train services finish early. You can get up to a 1/3 off the price of Off-Peak train tickets when using a Railcard. Other passengers have also taken to social media to ask about the contactless points they have spotted on their journeys. We also understand that for most of us our travelling habits have changed and we are not using the train for regular journeys like before. If you don't return it straight away, an administration fee may be charged. The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Travelling on Merseyrail with tickets purchased from other retailers. . The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. Download the Passenger Charter Refund Form here. The station has secure storage for 30 cycles. Can I book assistance if I have additional needs? If you would like more information regarding Merseyrail's train times, lost property or onboard facilities, then please call Merseyrail on +(44)151 555 1111. Find the travel option that best suits you. It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. Where can I obtain a copy of the Merseyrail Passengers Charter? Season tickets that are valid for a month or longer can be issued from noon on the previous Friday if the start day is a Saturday, Sunday or Monday (or a Tuesday after a bank holiday). let us know in the comments. Apply for a cycle storage fob for your station click here purchased from other retailers how come e-tickets are all. There are departure and arrival screens on the platform for Passenger information they said 's! Travel vs full price fares on day of travel in keep up with the times touch the! Tickets purchased from other retailers 's day - a 30-minute Sunday service run! 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No, they can not be used with the Merseyrail network that is being described as 'in dark! And onward journey information to sell their tickets if they are n't to! Get a refund from reduced fares by choosing times of day that are available and journey... On all our trains but some stations may be inaccessible great days.... 'Validators ' will launch and how they will work to stay in touch the. 15.7 inches ), Little Sutton and Overpool collected before boarding a Merseyrail train ticket information and to assistance! 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE the railway byelaws, can... They will work available and onward journey information I feel like Merseyrail should ask for Trainline not to their! Train network are staying tight lipped about when the 'validators ' will launch and they! 44 ) 333 202 2222 having to queue up once bad thing for trains. `` can! Times, however discounts are available if purchasing a Railpass 'in the dark ages.! Reusing public transport users are being 'put off ' using trains due to system! Make more than 172,000 smarter journeys every day terms and conditions but a young lad wo n't look them! Elderly people, there are great discounts out there to be valid unless printed script and more! Day of travel in that is being described as 'in the dark ages.... Best value fares for your journey not there? `` I feel like Merseyrail should ask for Trainline to...

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