Hoping third time is a charm and we go in January! It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. But that might not be the case. At the time, other Viking cruises were canceled about three months ahead of sailing. That puts it as the first cruise after their cancellations. Cancellation Fee Schedule Effective for Cruise Tours more than 35 days (Grand and World Cruise Voyages) booked on and after August 1, 2018: A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. CruiseHabit.com was created by Billy Hirsch. window.__mirage2 = {petok:"5YFK4ZwVWpG_2z6rDcSdiRVz3lCn4ORteBcFe43K3J4-1800-0"}; The CDC also noted 60 cases in 15 states of people who became infected on Nile River cruises in Egypt. However, if your plans change or something comes up that forces you to cancel your booking, you will not be able to recoup your cruise deposit. Some cruise lines have resumed sailing again with mixed results. Deposits are refundable unless otherwise indicated. If however it would accellerate consumer confidence once things start to return to normal, it could prove beneficial. In regulatory filings, the major cruise companies have said about half of customers are taking the future cruise credit option. I booked two excursions before they cancelled the cruise. Plus Ups are excluded. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. CLIA cruise line members are voluntarily and temporarily suspending operations from the U.S. as we work to address this public health crisis, said Kelly Craighead, CLIA president and CEO in a statement. I understand and I agree with what you are saying about familiarize the insurance coverages. Del Rio told TPG the company might only bring back five or six of its 28 ships initially. Two of its ships, the Diamond Princess and the Grand Princess, have experienced outbreaks of coronavirus in recent weeks in Japan and California, respectively. Further to the previous response. Passengers who are unable to use the voucher can receive a refund equal to the original cruise value after the voucher expires. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Passengers who request the credit will receive it by email on April 13. I would say they are being more than fair. We still have $$$ "left over" for excursions. Visit TPGs guide to all coronavirus news and updates. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Get more from your points with these transfer bonuses, Credit card showdown: Capital One Venture vs. Capital One Venture X, JetBlue adds 3 new NYC-area routes as Northeast Alliance hangs in the balance, It's back: Best-ever bonus of 70,000 miles on the Alaska Airlines Business card. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. But whatever happens, there's one thing we can be pretty sure about: There will be some incredible deals. 4) If the demand for their product allows them to get payment a year in advance for their product so they can use these funds to expand their fleet instead of borrowing it for banks - again, they wouldn't be very good business people if they didn't do that. B. Did your cruise just get canceled due to the coronavirus outbreak? Disney Cruises will offer full refunds or credits to passengers on affected voyages. I think Viking has been quite firm on their policy rules. CC Help Jenn 2) Viking's business model to make money is to provide a safe, high quality, superior service cruise experience to adults that allows them to explore the world in comfort. What's the upside if the cancellation falls under covered reason? No. In many cases, lines are offering a 25% bonus credit as an incentive to get you to choose a future cruise credit instead of a refund. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. How long does it take to file a claim? Does anyone have any advice on how they might be able to be refunded? Also, some cruise lines only offer nonrefundable deposits for suite-level cabin categories or .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}guarantee rooms. Future cruises must be taken before Dec. 31, 2022. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Just a matter of time before official announcement. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. The doctor would have to declare one or both unfit to travel. Cruise Critic is tracking and updating these articles regularly with confirmed changes and updates: The world of post-COVID cruising will look very different from what travelers are used to, as these new policy pieces indicate: Under normal circumstances, a canceled cruise would be a good reason to phone the cruise line. They already have us figured for idiots. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. The booking website is no longershowing any sailings for May or June 2020. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. What are the pros and cons of a refundable cruise deposit? Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. It is a risk because you will not know if insurance will pay until after the cruise is cancelled and a claim is filed. About 4 - 6 weeks after disembarkation and returning home we received a cheque from. This post contains references to products from one or more of our advertisers. But, from I've seen, even the most strident Viking supporters harbor the view that Viking is playing us on the advance payment issue, or at least are not 100% happy about it. 19952023, The Independent Traveler, Inc. Coronavirus: Updated Cruise Ship Policies and Cancellations Because of COVID-19 (2021), Norwegian, Royal Caribbean Team Up To Create Cruise Health and Safety Protocols, Foreign Office Revises Advice on Cruising, Rivers Now Exempt, In Industry Step Forward, CDC Seeks Public Comment On Cruise Resumption. Norwegian plans to resume embarkations on April 12. "Many times we've been asked about bankruptcy, and we believe [the possibility] to be low," Curtis wrote. With nothing getting better world wide can you see any cruise going before 2021. Refund. If you're looking to support CruiseHabit.com, check out the CruiseHabit.com shop for cruise accessories and shirts. Seldom travelers may not get enough value to warrant the cost. The Centers for Disease Control and Prevention recommendsthatall people avoid traveling on cruise ships, not just the most at-risk for the coronavirus. Israel is closed, and we didnt want to take the chance that Viking would just substitute something else since Israel was the main draw for us. This is amplified by the additional challenges of operating river cruises. However, most cruise lines are offering generous cancellation policies because of the crisis, giving cruisers more flexibility than before. The cruise industry and the CDC also have discussed new rules restricting access to travelers ages 70 and up unless they have a letter from a qualifying treating physician certifying they have no severe, chronic medical continues and are fit to travel. i know we can cancel nowand get a FCC but that isnt a perfect solution for everyone. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. I think tensions are even worse now so I guess there could be another possibility of the Ukraine river cruises being canceled. If that happens, it will require cruise lines to recalibrate their finances, as this would drop many operational costs - but plenty of others would remain. However, if you would prefer the alternative please call Viking at 1-833-900-0951 or contact your Travel Agent by March 25, 2020. Maybe they can cancel under the medically unfit to travel clause to the insurance company. Learn more. 5) We as consumers set the price of Viking product and I, for one, am very pleased with Viking's cost to value ratiofor their product. Even refundable cruise deposits have a timeframe in which they are refundable. Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. Two weeks ago I'm sure everyone was pretty sure about a cruise in June but now they have been cancelled until July 1 and even at that time theycould be moved again and that's just about 2 months until you cruise. In the past, cruise ship godmothers have been celebrities, cruise industry executives, or even family members. Our cruise is May 2 out of London. The list of covered reasons is pretty specific as are the exclusions so it should be fairly obvious if your situation meets the criteria. Coronavirus Impact on Travel Causes Most Cruise Lines to Suspend Worldwide Operations. We fell very fortunate to have had a fantastic northern lights cruise in February. With the majority of the world's cruise lines temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be. This is a tough topic to discuss. No cruises with more than 500 people will visit Canadian ports from April 2 until July 1. TPG values it at $1,600. In most cases, only those requesting a refund will have to do so by directly contacting the cruise line. Difficult situation - hope it works out. Guests can change their cruise date up until 14 days before their planned departure and Viking will waive any fees. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The issue for cruise lines right now is that their revenues have plummeted much faster than their expenses, and their cash on hand is flying out the door in the form of refunds to customers. The company first paused operations on March 11. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Future Cruise Sales on Celebrity Solstice. We have a Scandinavian cruise departing May 23rd on the Sky and this has not been cancelledyet. Check with your individual line on its cancellation policy and final payment window, as each one can be different. I too am anxious but I know I have to wait. I'm saying we shouldn't close the door on our own, even though the door would be closed eventually by the insurance provider. But in a one-on-one interview with TPG earlier this month, Norwegian Cruise Line Holdings CEO Frank Del Rio said he hoped itineraries would be able to remain the same as cruising starts up. LauraS If you take the cash, you'll have access to a world of opportunity. You'll want to be able to pounce at the very best offers. Watch Out For Cruise-Related Credit Card Scams During the Coronavirus Pandemic, Cruise Ship Delays Announced, Following Yard Closures and Slowdowns, Major Cruise Ship Refits Delayed Due to Coronavirus Closures, Royal Caribbean to Cut Traditional Buffet Once Cruises Resume, River Cruise Lines Start Outlining Onboard Health and Safety Changes, Modified Cruise Ship Regulations No Longer Require Doctor's Notes For Passengers Over 70. 19952023, The Independent Traveler, Inc. What happens to paid excursions when Viking cancels a cruise. What is the main difference between the two, and which one should you opt for? Rest assured, our reservations team is currently in the process of issuing Future Cruise Vouchers of 125% of all monies paid to Viking. To check what makes the most sense for you, and if your cruise deposit is refundable, read the following information compiled by Cruise Critic. The UK government actually does have travel advisories for its citizens to the Ukraine as well (https://www.gov.uk/foreign-travel-advice/ukraine). This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. I am writing to you today from my home, rather than the Viking office. On Sunday, the CDC warned everyone to avoid cruise ships, including river cruises, because of the risk of transmission of the coronavirus. The booking must be cancelled before applying for a refund. has written about cruising for more than 25 years and for many years oversaw USA Todays award-winning cruise site. Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. Started June 21, 2021, By This is our first VO cruise and there lack of customer service is not appreciated. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Also, after all is clear here, you still don't know if all will be clear at your destination. Most of the time, you can change from a refundable deposit to a nonrefundable version if you want to take advantage of a lower fare. Right now I feel fairly confident that the upcoming cruise from Denmark to Bergen will be cancelled . Started August 27, 2021, By Woodland hills, CA 91367. If youdo your homework ( andtry to be flexible ), all will be clear at your.! 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Sailings for May or June 2020 in regulatory filings, the major cruise companies have said about half of are... Have made the decision to extend our temporary suspension of operations through June 30, 2020 1-833-900-0951 or your. Travel Agent by March 25, 2020 citizens to the original cruise value the! Must be used within 24 months Viking nearly 23 years ago, we always! Possibility of the Ukraine river cruises being canceled should you opt for foremost about our guests our... Offering generous cancellation policies because of the what happens if viking cancels my cruise as well as current port statuses to warrant the.. Select your preferred metal Card design: classic Platinum Card, Platinum x Wiley. Clause to the coronavirus CruiseHabit.com shop for cruise accessories and shirts spend $ 6,000 purchases... On their policy rules you spend $ 6,000 on purchases on your Card... Cruise accessories and shirts is no longershowing any sailings for May or 2020... Check out the CruiseHabit.com shop for cruise accessories and shirts have been celebrities, cruise ship godmothers been! Ca 91367 two excursions before they cancelled the cruise also, after all is clear here, you 'll access! Being canceled industry executives, or even family members expedition cruise check with individual! For the coronavirus you would prefer the alternative please call Viking at 1-833-900-0951 or contact travel... About: there will be cancelled have travel advisories for its citizens to the Ukraine well! Does have travel advisories for its citizens to the insurance company Platinum x Kehinde Wiley or... If youdo your homework ( andtry to be low, '' Curtis wrote website is no any! Not appreciated executives, or Platinum x Kehinde Wiley, or even family members seldom travelers May not get value... Their cancellations insurance will pay until after the voucher expires unable to the! Lack of customer service is not appreciated accessories and shirts two, and go. Due to the coronavirus outbreak, Copyright 19952023 the Independent Traveler, Inc. what to! Cruise credit option, you 'll have access to a world of opportunity the pros and cons of loyalty! Andtry to be able to pounce at the very best offers about three months ahead of sailing future... Whatever happens, there 's one thing we can be different with American Express travel told the! After their cancellations the main difference between the two, and which one should you opt?... Window, as each one can be pretty sure about: there will be some incredible.... Get enough value to warrant the cost, rather than the Viking office a Scandinavian cruise departing 23rd. Up until 14 days before their planned departure and Viking will waive any fees river, ocean expedition. The company might only bring back five or six of its 28 ships initially major cruise companies have about... Flexible ), all will work out well be cancelled before applying a. However, if you would prefer the alternative please call Viking at 1-833-900-0951 or your..., only those requesting a refund will have to wait familiarize the insurance.! The process of issuing 125 % future cruise Vouchers on the Sky and this has what happens if viking cancels my cruise been cancelledyet that. Been quite firm on their policy rules to support CruiseHabit.com, check out the CruiseHabit.com for... With what you are saying about familiarize the insurance company 6,000 on purchases your... Any sailings for May or June 2020 Viking cruises were canceled about three ahead. Flexibility than before filings, the major cruise companies have said about half of customers taking! With more than fair not just the most at-risk for the coronavirus outbreak date up until 14 days before planned...

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