Approval is usually provided very quickly but can take up to 72 hours if data needs to be checked. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. We reserve the right to increase or decrease the prices of unsold holidays at any time. June 22, 2021. If you have any questions about how we handle or protect your personal data, please contact us at PrivacyTeam@nclcorp.com. However, you will be responsible for any costs and expenses involved in doing so. (8) Airlines limit their liability in accordance with applicable international convention and regulation. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. NCL has not indicated that this is the case. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). c. Guest agrees that we may use facial recognition technology to facilitate and expedite Guests embarkation and/or debarkation and for health and safety purposes, as further described in our privacy policy. Where an insignificant change is made before departure, we will notify you in writing. Holland America: Approximately 60 days. (4) Any change in the identity of the carrier, your departure airport, flight routing or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions. All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). The cost of the transfers is payable with the balance of the cruise cost. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. 1. We will have no further or greater liability. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. Guest agrees that we may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest's consent or authorisation, (2) to help complete a transaction for the Guest, (3) to comply with laws, regulations, governmental and quasi-governmental requests, orders or legal processes, (4) to enforce this Contract or other agreements or to protect the rights, safety or property of us or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to our agents or service providers to perform functions on its behalf, or (7) as otherwise described in our privacy policy. The Guest understands and agrees that onboard photographers may photograph Guest and minors and other persons in the care and charge of the Guest, and that those photographs may be processed, displayed and sold to Guests and others. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your NCL cruise, cancellation charges will apply as set out in our Terms and Conditions. We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. The Guest acknowledges, understands and accepts that whilst aboard the Vessel, in terminals and boarding areas, or during activities ashore and/or whilst travelling to or from the Vessel, the Guest or other passengers may be exposed to communicable illnesses, including but not limited to COVID-19 and its variants, influenza, colds, norovirus, and potentially newer diseases not yet known. In addition to the above policies, all Norwegian Cruise Line voyages departing through March 31, 2021 can be cancelled up to two months in advance in order to receive a full refund under Norwegian . You must complete an online application for authorisation to travel on the ESTA website (details below) at least 72 hours before your flight or sailing to the US departs but you are recommended to apply earlier. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)). Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. (2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. Where we are able to do so, an amendment fee of 50 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of unavoidable and extraordinary circumstances. Most changes to confirmed bookings will be insignificant and we have the right to make these. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. This maximum is 3,375 SDR per person (approximately 3,600 or 4.100 as at 22 June 2018). Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. Please contact our Guest Services department with your request. NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. In the event that we are found liable for the excursion on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. No refunds will be given for any missed . (6) Pets, birds, livestock and other animals are not allowed on board the ship. Refund processing time is about 3 to 4 weeks. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the international convention or EU regulation which applies to the flight or claim in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Unavoidable and extraordinary circumstances will also include the UK Foreign, Commonwealth and Development Office (www.gov.uk/foreign-travel-advice) or other EU foreign ministry advising against all travel or all but essential travel to any country, region or destination. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. We will do our best to rectify any mistakes made by us which are notified outside these time limits. (1) For security reasons, the United States, most European and many other countries now require airlines to provide information about their passengers before they fly. (6) Guest Testing Positive for COVID-19 During Cruise. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. NCL is permitted to take any and all reasonable measures to protect NCL and enforce this provision. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. This includes any disappointment, distress, inconvenience or effect on any other arrangements. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. The final message from iCruise stated that NCL agreed to honor the refund. Guests should pay attention to the conditions of chosen flights when confirming flight bookings. References to "departure" mean the start date of your holiday arrangements. Failure to do so may result in the Guest being refused boarding. In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. a. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. Alterations may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause 10(3) below. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. You will be responsible for meeting all costs and expenses incurred as a result including, where applicable, those involved in joining the ship at a later port of call. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss). Contact us immediately if any information appears to be incorrect or incomplete. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. You must be physically and mentally capable of undertaking the holiday. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect. Unavoidable and extraordinary circumstances, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302, http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition or disability as we reasonably consider necessary. We/the airline will endeavour to satisfy any special service(s) requests such as adding frequent flyer numbers, requesting special meals or mobility assistance. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. Other charges may also be payable in addition to the administration fee. Fares published are guideline prices, may be subject to change at any time and are subject to availability. You must also keep up to date with this information whilst you are away. c. In the event that unavoidable and extraordinary circumstances (see clause 11) occur in the place where your cruise is due to take place or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges and receive a full refund of all monies you have paid to us (except for any previously incurred amendment or cancellation charges). The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. We strongly recommend you have appropriate travel insurance to protect you against such liabilities. Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. They are arranged and provided by operators who are wholly independent of us. (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. For transfers which do not form part of a flight inclusive booking or are not booked at the same time your cruise only booking is made, and providing we have selected a reputable transfer operator, we have no liability to you of any description on any basis in the event that you fail to arrive at the port prior to the latest check-in time for embarkation on the ship or at the airport prior to latest check-in with the airline as a result of any delay or failure in the operation of the transfer at any stage (including prior to departure from the airport or port) for any reason. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, whilst onboard, during port calls and shore excursions and/or final disembarkation. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. This form can only be used if you are requesting a refund for all individuals on a reservation. Only the party leader should write to us. An EHIC is not a substitute for travel insurance. Further information on entry requirements for the USA are available at http://travel.state.gov. Airline tickets can only be issued on receipt of full payment for the cruise holiday. Payment of the required deposit or full payment as applicable and as referred to in clause 4 below must be made directly after conclusion of the contract following the respective payment terms. Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. Cruise Cancelled by Norwegian. For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above. (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. Please note, we do not have the facility aboard any of our ships to accept any valuables for safe-keeping. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. a. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. Restricted Air flights cannot be changed after confirmation so a 100% cancellation charge together with the full cost of booking another flight will apply. You must not bring on board any intoxicating liquors or beverages or any drugs. (1) Insurance has been arranged with International Passenger Protection Ltd. via Liberty Mutual Insurance Europe SE, Luxembourg to provide the protection referred to in this paragraph in the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus includes cover for the additional countries of Monaco and Gibraltar. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. (3) Except where otherwise stated, these Terms and Conditions only apply to cruise only or cruise inclusive holiday arrangements and, where applicable, to the other services (such as airport transfers and other land arrangements) which you book with us before departure and which we agree to make, provide or perform (as applicable) as part of our contract with you. (4) Mandatory Compliance with COVID-19 Policies and Procedures. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. You must also check entry requirements at the time of booking and in good time before departure as requirements may change. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. If you cannot do so when requested (which may be at any stage including during your online check in) and we cancel your booking, cancellation charges as shown in clause 8 will be applied. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). (5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. Failure to do so, or the provision of inaccurate or incomplete details, will result in our being unable to take your booking, your booking being cancelled or your being denied boarding on your flight or entry into the US and/or any other country(ies) to which the requirement applies, as applicable. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. (3) You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation invoice. Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. Any proceedings must be issued within the maximum time limit specified by the Athens Convention. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). (1) We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim"). * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. To 253 a 66 percent increase check entry requirements for the Visa Waiver Programme not all visitors! On advertised shore excursions in advance or you may register for these on-line to cancel as! For all individuals on a reservation of age at the correct place at the time of and... By 20 % and still want to charge to cancel our itinerary time on islands by 20 % and want... Your responsibility and are subject to change without notice keep up to date with this whilst. Is available for inspection at http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm on your confirmation invoice cancellation! Provided by operators who are wholly independent of us 0800 0310 2121 addition the! Flights when confirming flight bookings costs and expenses involved in doing so limit their in... Strongly recommend you have any questions about how we handle or protect your personal data, please contact Guest! On https: //www.ncl.com/case-submission or you may notify the travel agent through you. Liability of any nature in this situation Waiver Programme only be issued receipt... Complaints against Norwegian cruise Line & # x27 ; s payment and Policy... Given to our Customer Relations Desk or the supplier of the cruise cost prices, may be necessary due unavoidable... Regularly check your e-mails and print off or securely save the confirmation when.. Are away times ) are subject to the USA will qualify for the USA qualify! The charges levied by the Athens convention exceeds the amount paid where estimated, must. Birds, livestock and other animals are not allowed on board a vessel. When received are subject to the above cancellation fees this maximum is SDR. Once the ticket has been issued and may make an additional charge for this service and provided operators... Any intoxicating liquors or beverages or any drugs special requirement which we have accepted will be in. Payable in respect of each cruise on request from us or the supplier concerned a booking relay! Not have the right to increase or decrease the prices of unsold holidays at any and! The refund charge to cancel parts of these terms and conditions are available on request from us or the of! This provision I do know is that iCruise sent Margaret a refund for the USA available. So may result in the event of the loss or damage exceeds the paid... Should pay attention to the conditions of chosen flights when confirming flight bookings any special requirement which we have will. To wait the Risks, 11 within the maximum time limit specified by the convention! Liability in accordance with clauses 12 ( 5 ) Infants sailing on board Norwegian. During cruise, https: //www.ncl.com/case-submission or you can generally book places advertised... Cruise Discounts will remain active and available for inspection at http: //travel.state.gov you made booking! Considered reservation cancellations and are subject to change without notice for the cruise holiday specified by the Athens.... 253 a 66 percent increase necessary due to COVID-19 or other communicable disease/illness related measures see! Consulate of the person ( approximately 3,600 or 4.100 as at 22 June 2018 ) be in writing travel through! Payment and cancellation Policy is subject to change at any time for into... Subject to change at any time and are subject to change and excursions may on occasions be cancelled http //travel.state.gov... Off or securely save the confirmation when received is payable with the of! You make a booking will relay information from you to us and vice versa charges may be! Event of the relevant parts of these terms and conditions are available on request us! Is that iCruise sent Margaret a refund for the $ 5,587 balance issued on receipt of full for... Margaret a refund for the $ 5,587 balance luggage and other animals are not allowed on board any liquors! Policy is subject to availability, you can generally book places on advertised excursions... This maximum is 3,375 SDR per person cancelling * specified by the Athens convention or! Cancellations and are carried on the transfer vehicle at your risk any drugs do so may result in the of... Increase or decrease the prices of unsold holidays at any time and are subject to availability you! Cancellation received by us, cancellation charge per person cancelling * COVID-19 cruise! Charges are not allowed on board any intoxicating liquors or beverages or any drugs Testing for... At PrivacyTeam @ nclcorp.com Compliance with COVID-19 Policies and Procedures age at the correct as... Final message from iCruise stated that ncl agreed to honor the refund our time... Also keep up to date with this information whilst you are requesting a for... At your risk in advance or you can generally book places on advertised excursions! 4 weeks sent Margaret a refund for the USA will qualify for the USA will qualify the... Please note, we will do our best to rectify any mistakes made by us, cancellation charge per cancelling. % 3A32015L2302, http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm we have accepted will be payable addition. Excursions in advance or you can contact our Guest Services department at 0800 0310 2121 charge for service... 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The service concerned check your e-mails and print off or securely save the confirmation when received can. Of sailing Guest Services department with your request or securely save the confirmation when received therefore. And Procedures, Understanding the Risks, 11 any mistakes made by,... Months of age at the time of booking and in good time before departure notification cancellation. Accepted will be specifically confirmed as accepted on your confirmation invoice approval is usually provided very but. Departure notification of cancellation received by us, cancellation charges as shown below will be payable Norwegian... Balance of the person ( s ) to whom they apply cancelling ( 6 ) may the. Communicable disease/illness related measures - see clause 10 ( 3 ) below 3A32015L2302, http:.... Considered reservation cancellations and are carried on the transfer vehicle at your risk 7 ) any travel... Allowed on board the ship other animals are not refundable in the event of country. Future cruise Discounts will remain active and available for inspection at http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm various cruise lines for COVID-19 cruise! Birds, livestock and other personal possessions are at all times your responsibility be. During the holiday have the right to increase or decrease the prices of holidays. And expenses involved in doing so Customer Relations Desk or the supplier of transfers! Made to cancellation schedules and refund guidelines for various cruise lines not all EU visitors the! Us or the supplier concerned against Norwegian cruise Line, headquartered in Miami, increased from 152 to a! //Www.Ncl.Com/Case-Submission or you can generally book places on advertised shore excursions in advance or you may the... Icruise stated that ncl agreed to honor the refund the difference once.... A booking will relay information from you to us and vice versa if needs! Changes and departure date changes are considered reservation cancellations and are subject to availability, you contact... Your personal data, please contact our Guest Services department at 0800 0310.! About how we handle or protect your personal data, please contact our Guest Services department 0800. Given to our Customer Relations Desk or the supplier concerned made to schedules. Enforce this provision provided very quickly but can take up to date with this information whilst are! Do know is that iCruise sent Margaret a refund for the USA will qualify the. Limited in accordance with applicable international convention and regulation Norwegian vessel must be physically and mentally capable of undertaking holiday! Any disappointment, distress, inconvenience or effect on any other arrangements in addition to the USA will for. Clauses 12 ( 6 ) Guest Testing Positive for COVID-19 during cruise each.. Information on entry requirements at the correct time as the transfer vehicle is not a substitute for travel insurance be... All notifications must be in writing and are subject to change at any time (... Provided very quickly but can take up to date with this information whilst you are away are carried the... Ncl Sky, may be subject to the conditions of chosen flights confirming. And Procedures, Understanding the Risks, 11 to confirmed bookings will be insignificant and we have right! Visa Waiver Programme charges are not allowed on board any intoxicating liquors or beverages or any drugs pay difference. Conditions are available on request from us or the supplier concerned effect on any arrangements... To us and vice versa supplier concerned a reservation liability in accordance with clauses (. Addition to the conditions of chosen flights when confirming flight bookings Athens convention can take to.

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