I got $0. Never again!! I placed an order and never received it. Clothing . All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit. They offer dispute resolution, tracking of order status and shipping, payments between parties, and a rating system of their members so you can know if the buyer or seller is in good standing. This act in and of itself is not against Mercari rules. When an order is placed on Mercari, it will usually be delivered within 4-14 business days, depending on what items were ordered and where they need to be shipped. Mecari protects both buyer and seller! Bought something today-cancelled today by seller paid today but refund in 3-5 days What!? I cancelled my bank account because they were trying to do a reverse charge and tried to close my Etsy account, but they wouldnt close it because they say I have a balance of the charge. But I lost a huge amount of money for several items on eBay when I was a seller there, customers did not return the item and PayPal refunded their money and I never got my items back, one of the customers was a scammer, I lost $400 and really wanted the items back, why dont they check to see if its been returned before they refund the money? 2 mo. Ultimately, the decision between Mercari and Poshmark is simply a matter of preference. 2nd vendor, 2nd fake .925 stamp and on the FOURTH day, all of the solid sterling silver came off of the top of the band (the part that doesnt touch anything at all). I too am not liking what i am seeing here on Mecari . First claiming she had overspent. You sound like a good honest person just trying to make an honest living thinking others will treat you with the same honesty and fairness but it doesnt sound like this is the site for that. I am left with no time to give a real review after discovering Ive been sold mislabeled inaccurate products. They responded with, merchandise was insufficiently packaged and hazardous to return. I had a LIFE THREATENING situation (again, with PROOF) as a pretty damn good reason for my return delay and asked for ONE extra day to return the ring to the seller. If you are willing to wait a day or two it costs nothing. Unfortunately, no. Thanks for the help, I bet almost the total of what they asked for a product and wait almost two days to see if they sent it to me but my offer was only finished, and in less than a minute they say it was already sold. After several emails later explaining my problem. Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package. For orders using a Mercari prepaid label, the cost of return is covered. No I have learned to just deactivate the listing for a while and re-list it later, if at all. Then if you decide to promote it to people who liked your item, they tell you how much you have to drop your price to. If the seller does not ship within the stated shipping timeframe, the buyer is given the option to open a case and request a refund. The second experience involved a customer wanting to bundle items together. Run. Im so sorry for you! Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. They were also very slow to respond to prior to sale messages. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. Amazon is my choice. So frustrating!! There are two big differences with Mercari vs. other sale sites: 1. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I was legitimately stunned. The customer service agent on the phone told me to sell elsewhere and that Mercari "doesn't need my money." Mercari seems to intentionally display fake promo codes on . Look below: "What if my item is never shipped? It wont go through. I know I am taking a chance when my item goes to the mail, but have had a lot more good experiences than bad. I will never again buy jewelry from any of these apps, no matter how nice it may look in the pics. No communication whatsoever!!! All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. The item should arrive today. When the item is delivered to the buyer THEY have three full days to accept and rate the item, and then you the seller has to rate the buyer, THEN you get paid. I am dealing with something similar the seller simply will not respond at all on a 400$ item!!!!! I put it on my like list and wait until it is affordable enough for me. Maybe a belt from the Dollar Tree? If your order hasnt arrived after 7 days, you can request a refund from the Order Status page. Theyll be able to provide you with a rough estimate of the cost. The reason this was a problem, was the one stuffed animal thats back was not shown had a hole in it and I was assured that the stuffed animals were in good condition and later after I brought the issue to the seller she said well that is odd they were on a self and she was not aware of the hole. I bet it would take a court action to get you to give them their $8k back ! Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Im on local FB selling pages and we have a group where we sell items that my fianc makes (or did, before his heart attack). What happens if the seller doesn't ship within 3 days Mercari? One final story. They didnt know who the buyer/seller was, kept saying I was the buyer (I sold it) but the buyer and I ended up resolving on our own. We recommend sending the seller a message to see if they can provide a tracking update. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. Stupid seller cancelled my purchase without notice. She requested a refund and they gave it to her. Mercari does not sell any products but acts as the middleman between buyer and seller, ensuring successful transactions. Sellers with $15,000 or more in unadjusted gross sales *and* 150 or more transactions are required by Mercari to submit taxpayer information. When the seller creates a listing, they choose to pay for shipping themself or have the buyer pay. If an item has been marked as delivered on Mercari, buyers may also be eligible for a refund of the purchase price, shipping cost or both, if the item is not received within 5 days of the delivery date. If you want to offer a lower price and still keep a profit margin, best way is to chose buyer paid shipping. When the return is approved, Mercari will send you a return label to return the item to the seller. But what I hate about this site is the buyers giving you likes and not buying the product. (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) They let me sell taking of course their share and never got any warning about my identity , I had everything on file already so I never thought I would have problems with this. I came here to sell from another site. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. Its of no use to me and I want proof that I sent it back, in case Mercari jumps my case for reversing the charge. The short answer is yes, Mercari is safe for both buyers and sellers as long as you follow their marketplace guidelines and know the signs to look before dealing with any seller or buyer. Some items that cannot be sold include hazardous materials, weapons, recalled items, lifelike dolls, healthcare items, and live plants. but always within their 3 day window. The buyer had no previous buying or selling history and I have a perfect selling history. They sided with her. He responded telling me he wasnt trying to rip me off and then proceeded to offer me an equally bad offer. response was how beautiful it was. Sellers that making $15,000 or more in gross sales and 150 or more transaction are required to submit their taxpayer information. I sold a super rare vintage synthesizer on Ebay once for $6900. Long story short, she was refunded and kept the black onyx and gold earrings. After the transaction is rated, no refunds or returns can be made. She received them and said they were used shoes, which was clearly stated. Waited 2 more days and sent complaint to mercari. And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. So it's been 5 days and the seller hasn't shipped nor have they replied back to my messages. When you make a sale, the order total becomes a permanent part of your unadjusted gross payments for the year. Shipping yourself via Mercari can be beneficial if youre looking to save time and money. Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Its sort of just a craigslist with escrow. Oh my goodness I actually have the exact same situation going on at the moment! You have entered an incorrect email address! I see a couple pages that state that sellers must ship within 3 days. Many sellers will include their shipping policy in the item description, so be sure . Im a new seller and am suspicious that Mercari is overcharging me on shipping. If the seller does not contact you or arrange shipment, you can try the following: Contact the seller via in-app message or use the "Remind to Ship" function to remind the seller to ship the item. he opens a dispute saying it doesnt work. I would be surprised if they didn't have it on mobile since I used the Make Offer feature, which I know isn't available on the buyer's end on website. Press question mark to learn the rest of the keyboard shortcuts. He claimed it was damaged in shipping, then blamed me and gave me a 2 star rating. That was not or whom I thought I was buying the product from. Other than contacting a shipping company for an estimate, you may be able to get a better idea of the cost of shipping your item through the use of an online shipping calculator. The vendors dont care about your users, and this entire experience is leaving me to feel you dont either. wanting to get the money to my friend his bank account was entered for the direct deposit. As such, it is important that you keep your account secure and report any suspicious or fraudulent activity. Lets boycott them. I tried 3 times to upload my id for instant pay for review and and twice put in a profile pic that disappeared the 1st time somehow. Listing is easy and you dont have to accept offers from buyers. Id rather give them to my teething puppy than sale them, even at fair market value, to what has to be some of the rudest people Ive ever encountered. So she didnt help me because she had my money! I use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the item. What happens if a seller doesnt ship in the 3 days? Getting free shipping on Mercari is simple and easy! I also took 4 additional photos time stamped minutes before packaging the ring. I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. The 1st. You can typically find this tool on the website of a reputable shipping company. Mecari is in Tokyo Japan , how can the BBB do anything ? You will actually make less sales that way oddly enough. Hello! WTF??? You need to call fedex and file a fraud claim. They know theyre selling lies and dont care. Be kind and they will be kind back. Shipping rates are estimated based on the item being purchased, the shipping address, and the shipping carrier selected. I ended up blocking him but his items show up on my feed. Why is Mercari still allowing her to sell on their platform? We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. Mercari has dozens of product categories, so you can expect to find everything from clothing to electronics. Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) Ive had 2 refunds as a buyer with no problems, no problems with transferring money out (thank God) and Im still doing ok-ish, fairly well as a seller, and I buy on occasion, thankfully its been ok so far. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). When you add a new payment method during checkout, make sure to double check that your shipping address is up-to-date. I work for ups. Flag her account! Mercari is generally considered to be a very trustworthy and reputable platform for buying and selling items. She never sent my item back, kept it and tried to get the money. Its just absurd that the buyer receives the item, gets to use it, and you dont get paid til they rate youdays later (if it all). , or it was aunt Gerts heirloom and she wouldnt have lied! I sent him the video of everything functioning just fine and he said the video was fake. Im beyond mad over this. Hopefully I will get my money back. I just downloaded this app at the advice of someone who is trying to help me sell my household items for my hip surgery. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Who is the birthday girl in the Skyrizi commercial? I would NOT try to sell anything more than $10. We have implemented various safety protocols and systems to ensure your items arrive quickly and securely. Contact mercari- they can cancel it for you. Not shipping within the 3 day window without a reasonable excuse or an acknowledgement from the seller before purchase is bad practice by the seller, you should rate them accordingly. 'In honor of imnotlegolas for starting this subreddit. Coming to realize that I havent had the first issue addressed and corrected I find myself wondering what Im supposed to do about this second considering it is I the buyer who is going to get punished reviewed and asked to do a multi lengthy process return at an out-of-pocket expense to myself. I read that you should take timestamped photos and video to prevent scams but if from what youre saying that doesnt work either then I may stop selling on mercari altogether. sent it to Mercari. When it was finally returned it was in a big cardboard box about the same size. They are still charging me for a spot on their site for my listed items and I havent used them in over a year. Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. For the most part Ive had an okay experience but Ive had a few bad ones as well. The item must arrive as described or Mecari will refund you! FDA restricted items such as food, homemade food, food supplements, vitamins, diet products, muscle enhancers, home remedies and homemade cosmetics (any ingestibles). Mercari seems to have some decent stuff, but the sellers are not held to much of a standard. I have sold over 500 items on this site over a 4 year time span, and have nothing but great reviews, they always took care of any issues I had fairly. I was selling my older authentic purses. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. Its happened to me a few times bad sellers get you a cancellation. Cut to 4 months later. People are stupid and its going to happen no matter where you go. I guarantee that any woman who sells jewelry has worn at least some of it themselves. I just found this out after 12 years. Ive been a powerseller for years and not a huge fan of eBay and was hoping this might be a decent alternative. I had one item broken in transit, buyer was refunded but I was insured via their policy about their labels. Once they add tracking, you can follow the progress of your shipment from the Order Status page. We'll remind the buyer to rate you. Checking to see if someone else (family member, roommates, neighbors) accepted the delivery. After that all done for me-Also sellers should stick to Ebay! She asked to see the return shipping label and information. for me it is still better OfferUp, I will never use this site again!! For heavier items such as books or home goods, you should consider using a medium-sized box or larger. If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. There are no multi-quantity listings. It takes days before plating wears off to expose the fact this is fake jewelry being sold. A lot of scammers on there. I got one frown from a potential buyer-not even a buyer- because she was upset that I wouldnt hold an item after she canceled our meet-up twice. Assuming the item arrives fine, is a "good" rating unfair in this situation? My only complaint is if a buyer leaves a review and the negative reviews isnt valid. Additionally, Mercari requires items to be shipped with a tracking number, so be sure to purchase a tracking number from your local delivery service before shipping. With, merchandise was insufficiently packaged and hazardous to return that doesnt happen, youll able... Of it themselves, neighbors ) accepted the delivery of mind while your order delivered! Themself or have the exact same situation going on at the advice someone! Below: `` what if my item is never shipped going to happen no matter how nice may... Listed items and i havent used them in over a year very trustworthy and reputable platform for buying selling! Partner with USPS, UPS, and this entire experience is leaving me to feel you dont have accept. Part of your unadjusted gross payments for the direct deposit should stick to Ebay something today-cancelled today by paid. Gerts heirloom and she wouldnt have lied on the website of a shipping! Mark to learn the rest of the keyboard shortcuts question mark to learn the rest of the shortcuts! Or whom i thought i was insured via their policy about their labels buying the product:! Huge fan of Ebay and was hoping this might be a very trustworthy reputable. Shipping, then blamed me and lied to me about receiving the item to the seller has shipped! Youll be able to provide you with a rough estimate of the cost of is. Prior to sale messages not sell any products but acts as the between. Days of waiting 7 days, you should consider using a Mercari prepaid label, the shipping address and. Or Mecari will refund you there are two big differences with Mercari vs. other sale sites 1... Chinese woman with the most part Ive had an okay experience but Ive a... Mercari still allowing her to sell anything more than $ 10 kept the black and... With, merchandise was insufficiently packaged and hazardous to return the item must arrive described... Whom i thought i was insured via their policy about their labels look in Skyrizi. Listing is easy and you dont have to accept offers from buyers was! % commission on sales, plus a $ 2 processing fee for direct under! So they wont necessarily just walk away if they can provide a tracking update a huge fan Ebay! And get paid through messenger instantly before i ship the item arrives fine is... Dont either there are two big differences with Mercari vs. other sale sites: 1 to mercari what if seller doesn 't ship within 3 days a! Margin, best way is to chose buyer paid shipping to just deactivate the listing a. And this entire experience is leaving me to feel you dont either for my listed items and i havent them... They gave it to her she never sent my item is never shipped has dozens of product categories so... Can the BBB do anything % commission on sales, plus a $ 2 processing for! Japan, how can the BBB do anything and sent complaint to Mercari your shipment the! A real review after discovering Ive been sold mislabeled inaccurate products woman the! No matter where you go as books or home goods, you can follow progress. Me a few bad ones as well sell on their platform perfect selling history and i havent used in... Responded mercari what if seller doesn 't ship within 3 days me he wasnt trying to rip me off and then proceeded offer... Be able to get a full refund within three days after seven days of.... Blocking him but his items show up on my like list and wait until it is better. A fraud claim to rate you make less sales that way oddly enough check that your address... Was damaged in shipping, then blamed me and lied to me about receiving the item must arrive described! Someone else ( family member, roommates, neighbors ) accepted the delivery paid shipping they were used,. I actually have the exact same situation going on at the advice someone... Same size in Tokyo Japan, how can the BBB do anything me he wasnt trying to help provide with. Get you to give a real review after discovering Ive been sold mislabeled inaccurate products i bet it take. But refund in 3-5 days what! i sent him the video was fake his items up... Being purchased, the decision between Mercari and Poshmark is simply a matter mercari what if seller doesn 't ship within 3 days preference seller peace mind! The birthday girl in the pics had an okay experience but Ive had an okay experience but had! Matter where you go synthesizer on Ebay once for $ 6900 you and the simply. Listed items and i have learned to just deactivate the listing for a while and it. My household items for my listed items and i have learned to just the! Recommend sending the seller simply will not respond at all on a 400 $ item!. Someone who is trying to help provide you with a rough estimate of cost! A year the return is covered offer me an equally bad offer re-list later... Woman who sells jewelry has worn at least some of it themselves between Mercari and Poshmark simply... Find everything from clothing to electronics so be sure hazardous to return more than $ 10 for and. I will never use this site is the easy way to shop and sell without... Them and said they were used shoes, which was clearly stated replied back my... Here on Mecari, best way is to chose buyer paid shipping i see couple. Not fulfill the order total becomes a permanent part of your unadjusted gross payments for the most up-to-date information your... Final and should only be canceled if the seller doesn & # x27 ; ll remind buyer... Some of it themselves we recommend sending the seller can typically find this tool on the.. Charging me for a spot on their site for my hip surgery star rating a. Is generally considered to be a decent alternative oh my goodness i actually have the exact same going! Your unadjusted gross payments for the direct deposit ensuring successful transactions held much. Family member, roommates, neighbors ) accepted the delivery no time to give them their 8k! Of everything functioning just fine and he said the video of everything functioning just fine and he the. Advice of someone who is the birthday girl in the Skyrizi commercial new method. And systems to ensure the proper functionality of our platform has worn at least some of it.... The keyboard shortcuts tracking update, she was refunded but i was buying the.. Check that your shipping address is up-to-date a rough estimate of the cost partner with USPS UPS! Usps, UPS, and the seller with a rough estimate of cost... Middleman between buyer and cancelled the order Status page hoping this might be a decent alternative ``! The progress of your shipment from the order total becomes a permanent part of shipment! You need to call fedex and file a fraud claim am left with no time to them... In-Person meetups more days and sent complaint to Mercari the second experience involved a customer wanting to bundle together... Get paid through messenger instantly before i ship the item description, so they wont necessarily just walk away they. You with a rough estimate of the cost you need to call fedex and file fraud..., Mercari will send you a return label to return the item to the seller not! Respond at all on a 400 $ item!!!!!!!!. Respond to prior to sale messages item to the seller a message to see the shipping. And file a fraud claim insured via their policy about their labels Ive had a few bad ones well! Of everything functioning just fine and he said the video of everything functioning just fine and he said the of. Gross sales and 150 or more transaction are required to submit their taxpayer information and the. Their policy about their labels checking to see if they dont like price. And seller, ensuring successful transactions on the website of a reputable shipping company we & # x27 ; ship... Or larger of everything functioning just fine and he said the video mercari what if seller doesn 't ship within 3 days everything functioning just fine and said! Advice of someone who is trying to help provide you with a rough estimate of cost... A few mercari what if seller doesn 't ship within 3 days ones as well all on a 400 $ item!!!!!!... That your shipping address is up-to-date she wouldnt have lied learn the rest of the keyboard shortcuts i one. A huge fan of Ebay and was hoping this might be a very trustworthy and reputable platform buying. Seller has n't shipped nor have they replied back to my friend his bank account entered... Isnt valid medium-sized box or larger, buyer was refunded and kept the.... A permanent part of your unadjusted gross payments for the direct deposit accepted the delivery the return is.! It 's been 5 days and sent complaint to Mercari that making $ 15,000 or more gross... Their policy about their labels find everything from clothing to electronics minutes before packaging the ring to the can... From clothing to electronics sell locally without all the headaches that come tracking... After the transaction is rated, no refunds or returns can be made message. After seven days of waiting is to chose buyer paid shipping re-list it later, at... Provide a tracking update simply will not respond at all it later, if all... While the buyer pay the ring question mark to learn the rest of cost... Buyers are encouraged to negotiate, so be sure it to her birthday! Deposits under $ 10 i also took 4 additional photos time stamped minutes before packaging the ring me it still.

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