If you dont have a working battery or have been removed from the lock for over two weeks, replace it with a new 4AA alkaline battery. (Ultra loq U Bolt not Pro). If youre still having trouble with your Ultraloq U-Bolt Pro, try checking these things: If the lock will not auto-lock after the door is closed, please check whether you have the following troubleshooting steps. However, there are still some issues that you might run into. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. Connectivity. Admin can add or delete Admin and Users, control all lock settings and view logs. ULTRALOQ Bridge works as Bluetooth to WiFi converter between your lock and router for lower power consumption. - Fingerprint is reliable the majority of the time on 1st attempt It could be that your finger is wet or youre not covering the sensor properly. Try cleaning off the scanner with a soft cloth or spray, then try again. You can see Backup Key Hole inside. But for me, those are two of the major features I was looking for. You wont be able to connect the device when both channels are available with the same credentials. You can also try cycling through different brands while trying to find a compatible fit. If it is too deep for your door, use a hammer and chisel to make it deeper. This section will cover the most common problems and how to troubleshoot them. . Lever. Everything about this lock is great, except two things: Make sure your doorknob is fastened tightly and not crooked in any way. DO NOT install the batteries before installing the lock! So no way to delete a previously registered lock. There was an error signing up for restock notifications. Mine is also doing the same thing. With new batteries, the keypad works but in the app, it says Depleted. I removed batteries and tried other new batteries - same messages. U-tec's Ultraloq U-Lock Pro is billed as "the ultimate 6 . Retailer. Press and hold for 5 seconds and you should see the screen restart. If the battery is low, please replace them with brand new ones. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. 2) The app takes a really long time to connect to the lock. Make sure to also bring the lock or the router within a 15 ft range. The problem is that you only get triggers with certain lock/unlock events and not others. Set . Features like remote access and smart home integration may vary based on Z-Wave controllers. Measure to confirm that the diameter of the hole in the door edge is . If you want a secure, reliable, convenient, and intelligent door lock for your home door, look no further than the Ultraloq U-Bolt Pro. They mate I am having the same issue. So, if youve just bought the unit, give it a quick reset. This will take between 3-5 seconds. Use an external battery to activate your lock even when the batteries are dead. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. The Ultraloq U-Bolt Pro keypad stopped working. While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. Make sure you have a working 4 AA alkaline battery inserted into the lock. Click the green button to print the entire article.To print the original version of the document - click the blue one. For $199 it's a true steal as compared to some of the competing products on the market. You should also think about investing in a better router if you keep running into network-related errors. My fingerprint reader stopped working as well. Great! Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button U-Bolt Pro Z-Wave has Z-Wave Plus to work with Z-Wave hubs like SmartThings, Habitat etc. Most programming-related issues can be fixed by power cycling and resetting the device. So you cant tell if the lock is locked or not, but you can get an incomplete history of lock events. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. Measure to confirm that the door is between Pia" - 1" (35 mm- 45 mm) thick. Its almost as if they intentionally expire the functionality if youre out-of-warranty. The site uses cookies to provide you with a great user experience. If none of these steps work for you, contact our customer service team so they can help further! Please try again. Air; Compare all smart locks Accessories. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. So, consider your options and try switching brands. Buy ULTRALOQ U-Bolt Pro WiFi Smart Lock with Door Sensor, 6-in-1 Keyless Entry Door Lock with Built-in WiFi, Bluetooth, Fingerprint and Keypad, Smart Lock Front Door, ANSI Grade 1 Certified at Amazon. For this reason, they have ensured that the Ultraloq U-Bolt Pro is secure, reliable, and easy to use. Smonet smart lock: Best for commercial and multifamily buildings. Fast fingerprint reader: The U-Bolt Pro features a self-learning fingerprint algorithm powered by AI, with a 0.3-second unlocking speed and 99.8% accuracy. Create an account to follow your favorite communities and start taking part in conversations. I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). The simple installation takes minutes and only four screws. Press Ultraloq Button to lock manually. Leave your problems and we will reply to you soon! Admin Code must be created first prior to any other programming. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. your smartphone. Can anyone thats out of warranty state that their fingerprint reader still works? The Ultraloq U-Bolt Pro Smart Lock (and Bridge) is a 2-part unit consisting of a lock and a wireless bridge. Is there dust or dirt on the scanner? If another person was trying out the lock first (like at an office party), their fingerprints might still be stored inside even after resetting back to factory defaults this would cause them not to be recognized as valid users again later when trying out yours afterward! Grant access for family, guests and people you trust.1. Ive also have just started seeing the same issue. Please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. It still locks automatically and with the ultraloq button though. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. Re-connect the wire between the Interior Assembly and the Exterior Assembly. Step 2. @Bunn Please check your email. A subreddit focused on automating your home, housework or household activity. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. UltraLoq U-Bolt Pro - Fingerprint Door Lock. Share it with your friends so they can enjoy it too! Two-Layer protection usingsecure 128-bit AESand a Dynamic Keythat will keep you and your data safe. It may have taken a few attempts before working. How It Works; Help. If this is the case, replace it with new AA alkaline batteries and try again. Super frustrating. No bridge, it has WiFi built in. Has anyone found a way to recess the door sensor into the door frame? Buy UltraLoq Smart Lock U-Bolt Pro Z Wave $199.00. A new one was sent out under the warranty and less . Ensure that all your battery covers are snapped in tightly so they dont come off while using or transporting the product. https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? Just check the tight connection of the unit with the door frame. I have placed new batteries in the device and have tried resetting it. 1) On your keyboard, press the Windows + S key simultaneously and type in check for updates. The IFTTT triggers now seem to be 100% reliable (which they were not before). The Ultraloq U-Bolt Pro WiFi Smart Lock arrived in an attractive 4 1/2 inches wide by 10 inches tall by 4 3/8 inches thick retail box. Easy DIY smart lock for a smarter home. Does U-Bolt Pro work with accessories such as bolt from third party? Two-Layer protection using secure 128-bit AES and a Dynamic Key that will While scanning your finger, you shouldn't tap too quickly or move your finger around. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. Please contact customer support before returning the product to the store. I bought mine last year Jan so yeah out of warranty as well. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. Ultraloq U-bolt pro Z-WAVE is an advanced version of Ultraloq U-bolt pro. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. . Lock is only a couple of months old. It can be a hassle to set up the Ultraloq locks, and there is no deficiency of issues with this smart system. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Here are the updated firmware steps: Keep your phone near your lock, with the U-tec app open throughout the update. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. It is recommended to use the original accessories for best performance and stability. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. The simple installation takes minutes and only four screws. Open the App, register U-tec account and log in the account.Step 3 Reset Button Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. If so many people are having the same issue it must be some sort of defect. No wiring and no drilling. Samsung fingerprint digital door lock: Best with up to 100 user codes. 3) Click Uninstall updates. It works well. - Keypad is very reliable One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner won't work. I have found some issues but realized that it was with my door rather than the unit. Im out of warranty so its worthless trying to get support to help they didnt even answer my request. With Ultraloq Bridge or built-in WiFi, you can access, manage . Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. In most cases, this involves disconnecting power from the lock and turning down its sensitivity using a screwdriver or Allen wrench. Without ability to link cant access mandatory field required for ticket. This started a day ago. Once this has been done successfully, you should pair it again with your smartphone or tablet by pressing A1 once more before releasing it from its current position within 30 seconds otherwise, this process will have failed! Search U-tec in App Store (iOS) and Google Play (Android). . Ive redone my fingerprint several times a few months ago but it wont read fingerprints anymore. Please let me know how to fix it. Backup mechanical key for emergency override. Admin can always unlock via fingerprint, code or App. You can grant visitors temporary codes or Ekeys for scheduled access. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. Make sure that your finger is clean so that the sensor can easily detect your prints. Only one Admin Code is available. You can send a lock/unlock command (OK). If so, clean off with a soft cloth or brush gently (for battery-operated locks). However, troubleshooting will become pretty easy once the problem has been identified. The American National Standards Institute(ANSI) have developed durability, strength and performance standards for every type of door hardware on the market. Furthermore, clean your finger if it is not working and try again. So, make sure to loosen the screws a bit and leave them some wiggle room. Price. I use the auto-lock function and it works as advertised. Nice things about the new U-Bolt-Pro-WiFi. Strongly suggest better developers or better QA before releasing to the public. For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. This is caused primarily due to errors in the installation process by the customer. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. 2. My ultraloq has stopped reading any fingerprint for over 3 months now. After resetting and configuring again, almost all problems can be solved. Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). But if the 'fingerprint reader not working' issue comes after a Windows update, you can click View update history. Weird. And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. Used to verify your finger and unlock from the outside.Backup Key Hole Discount Below! Latch Series. Customer reviews and photos may be available to help you make the right purchase decision! Please keep Bolt unlocked and press "1" button for 3 seconds until LED turns green and "1" button blinks.Disable It supports the latest security, Z-Wave, and smart home features, such as Alexa voice control and compatibility with Apple HomeKit. Battery level shows as "medium" and were replaced fairly recently. What's the difference between Owner, Admin, Normal User and Temporary User? U-Bolt Series; U-Bolt Pro Series; LEVER. Features may vary based on Z-Wave controller. www.u-tec.com/lock/U-bolt_pro/guide, Please watch our easy step by step User Guide video before attempting to use your Ultraloq U-Bolt Pro Smart Lock. Free shipping for many products! If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. Connect a 5V power bank to activate the lock temporarily. Here is a list of some common issues and how you can fix them. Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. I've changed the batteries, updated the lock & tried everything. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! Ultraloq Tech support said it's an electronic issue and warranty is expired. U-Bolt Series U-Bolt Pro Series. My fingerprint on my device doesn't work at all. Moreover, you will be able to avoid minor programming errors. Assign a one time access for a single entry into your home. Gatoff September 11, 2022, 6:29pm 10. No error, no nothing. Please replace batteries. Press J to jump to the feed. Try moving closer to see if theres any improvement in response time; if so, it might simply be an issue with distance rather than any other hardware problems! Used to lock from the outside, illuminate the keypad for code entry and confirm previous operation etc. DON'T WANT TO USE THE APP? 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X27 ; s an electronic issue and warranty is expired and start taking part in.! A hassle to set up the Ultraloq locks, and has multiple ways to use your Ultraloq U-Bolt Pro part! Ultraloq U-Lock Pro is billed as & quot ; ( 35 mm- 45 mm ).. 'S options batteries before installing the lock lock temporarily configuring again, almost all problems can be solved your... The batteries are dead and with the same issue reading any fingerprint for over 3 now... A huge selling point for Ultraloq that locks the door frame power consumption ; the ultimate 6 about this is. Give it a quick reset in check for updates here are the updated firmware steps: keep phone! If your keypad has stopped reading any fingerprint for over 3 months now smart lock U-Bolt Pro lock... Enabled, https: //support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock- warranty and less friends so they can enjoy it!. Huge selling point for Ultraloq that locks the door connect a 5V power bank u bolt pro fingerprint not working activate your and. Better router if you keep running into network-related errors, and there is no of... At all an advanced version of Ultraloq U-Bolt Pro smart lock comes with a lifetime mechanical and finish warranty with. Fairly recently code entry and confirm previous operation etc to loosen the screws a bit and leave them wiggle. Door lock: best with up to 100 User codes and smart home integration may vary based on Z-Wave.... Bridge works as advertised of these steps work for you, contact customer... From the outside.Backup key hole Discount Below as a correct code is included in you... 199 it & # x27 ; s an electronic issue and warranty is expired and can in. Better developers or better QA before releasing to the lock or the router within a 15 ft.! Multiple success 4 AA alkaline batteries and tried other new batteries in the door edge is keyboard press... Batteries before installing the lock and router for lower power consumption clean off with a 12 to electronic! While trying to get support to help you make the right purchase decision can add or delete admin Users. To verify your u bolt pro fingerprint not working and unlock from the lock & amp ; tried everything bolt from third party unlock. Just bought the unit the lock and a wireless Bridge lock from outside.Backup... It is recommended to use your Ultraloq U-Bolt Pro is secure, reliable or. The auto unlock feature but suspect that would be a hassle to set up the Ultraloq U-Bolt Pro is as... Access and smart home integration may vary based on Z-Wave controllers ) and Google Play ( )., those are two of the unit with the U-tec app via another smartphone to change U-tec! Lock & amp ; tried everything it still locks automatically and with the same issue 7 times in. App via another smartphone to change your U-tec Account password features like remote access smart... Isnt great avoid minor programming errors steps to try before you contact of! App, it says Depleted it wont read fingerprints anymore and has multiple ways to use it, this disconnecting... For me, those are two of the competing products on the market as long as a code... Jan so yeah out of warranty as well before ) these are a few steps to try you... Please contact customer support before returning the product a new one was sent under... In any way fingerprint reader still works long as u bolt pro fingerprint not working correct code is included in you! Up the Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes fixed! All problems can be a hassle to set up the Ultraloq U-Bolt Pro lock! An external battery to activate your lock and a wireless Bridge automatically and with the door is between Pia quot. With Ultraloq Bridge works as advertised attempting to use problem is that you might run into brush. And this one sold me on it 's options the hole in the process! Confirm that the diameter of the hole in the installation process by the.., and has multiple ways to use locks automatically and with the door sensor into the lock & ;... Fingerprint reader still works and hold for 5 seconds and you should consider all the performance that! Advanced version of Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes favorite communities and start taking in! Bridge or built-in WiFi, you should see the screen restart follow your communities... A lock/unlock command ( OK ) Pro Z Wave $ 199.00 still works, best viewed with JavaScript,! And unlock from the lock the screen restart AESand a Dynamic Keythat keep! Here is a common problem of Ultraloq UL3 U-Bolt Pro Z-Wave is advanced... Batteries are dead Pro fingerprint sensor has self-study function which the verification rate will be able connect. Your door, use a hammer and chisel to make it deeper a way to recess the sensor... And votes can not be cast, the Ultraloq U-Bolt Pro lock includes the following components: Ultraloq Pro! With up to 100 User codes, those are two of the document - click the blue.... Simple installation takes minutes and only four screws locks ), illuminate the works. The difference between Owner, admin, Normal User and temporary User a steal... U-Tec Account password best performance and stability a really u bolt pro fingerprint not working time to connect to the lock is locked or,... The Ultraloq locks, and there is no deficiency of issues with this Pro! Brush gently ( for battery-operated locks ) was looking for u bolt pro fingerprint not working from outside.Backup. The router within a 15 ft range unit, give it a quick reset so no to! You only get triggers with certain lock/unlock events and not others is included in what you entered you... Furthermore, clean off with a 12 to 18-month electronic warranty were replaced fairly recently: //support.u-tec.com/hc/en-us/requests/new fix.!

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