Find out how we combat fake reviews. As a long time buyer, I constantly have problems with the items being misrepresented in their photos. Mr. Hals added that the top probably sold for "a few hundred dollars" when it debuted; the RealReal listed it at $7,000. If you made part of your purchase with promotional site credit, you will receive site credit as a refund for that portion, which is subject to their terms and conditions. Worst company ever. They are stolen my bag . While those negative reviews should not be taken lightly, most customers reported a long-term relationship with The RealReal and that their items always arrive in great condition. The RealReal review turned up an easy selling process. Theres a whole page where Chanel recognizes that theyre not keeping up withmodern consumers.". I have bought several things from the real real. What is paid time off like at The RealReal? In the 12 months ending June 2019, The RealReal reported almost $93 million in operating losses. The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. Only (3) items were approved for sale by the Real Real. Most shoppers praised The RealReal customer support team because they were responsive, courteous, and understanding. Then to state that item is nonreturnable is unacceptable. Out of the (3) items one was a . After Chanels investment in Farfetch came to light, The RealReal moved very quickly to bring antitrust claims against Chanel and the internal documents that have come out since then support our claims., Farfetch in 2019 piloted in Europe, and subsequently launched in the U.S., Farfetch Second Life, which lets consumers to trade in their designer handbags for credit to be used toward future Farfetch purchases. 3.7. The RealReal reaps substantial benefit as a result of this business model, the court said. Was a joy to go to work, Due to profitability concerns, I was laid off. Complete rip off I will never buy anything in this site again. On this episode, fashion designer Norma Kamali and TRR Founder Julie Wainwright sit down with TRR Editorial Director Rita Nakouzi to talk about finding your authentic voice, learning from failure, and living to 120. Real Talk with Norma Kamali and Julie Wainwright, The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods. I have requested the jacket back after they removed it from site and hadn't reposted it for copy updates for site after I reached out inquiring how the condition was "good" when nearly new. This company seems to be running predatory business practices. I have dealt with The Real Real for over 3 years and have bought, consigned and returned many items. As a sustainable company, we give, Authenticity Investor Relations. This crew neck long dress is an investment since it is a classic, and you can easily dress it up or down to suit any occasion, no matter what is trending. Before we get into the details, check out the highlights of The RealReal review: If you have designer handbags lying around that you barely use, or feel like selling your luxury pieces to put money toward new ones, The RealReal has a straightforward selling process. !I have been waiting for at least 2 weeks with no resolution.And to think, when I first discovered your website back in 2015 - I told everyone that would listen how wonder your company was.I am very disappointed in how TRR has gone downhill. Likewise, CETA means the same thing for goods made in the European Union that youre importing directly into Canada. Wow so is a pretty common thing to be charged allot for duty!! All I receive are canned "auto-bot" replies saying "we are working on it". 1 (Hours Mon-Fri 5AM-6PM PT, Sat-Sun 7AM-4PM PT). And Im talking about high end luxury brands like Brioni, Prada and Dolce & Gabbana. No respect for anybody including top consignors We, Best team and manager! The company ships orders to the U.S. via UPS and globally through UPS Worldwide Expedited. 1 month ago I called for an update and was told they were being returned in 48 hours. information. (Although, in all likelihood, if the item was imported into the country by the seller, youre seeing the duties they paid reflected in your price.) Id question the government charges. Bag was put in dust bag then thrown in box. More like livid!I have SEVERAL issues with your company, BOTH AS A SELLER AND BUYER! It was a non returnable bag. The RealReal wants to revolutionize resale. BBB- We have reached out to the client and are working to resolve. Disgusting. I asked for the sale to be cancelled, because I had a change of heart, and Im being denied my item. The RealReal Buyer Which items are excluded from promotions and discounts? Excellent Quality with Excellent Customer Service! My purses that I purchased were all between three and $700 and they were being sold for a good price, but my commission was 16 and $11. I sent stuff to the Real Real and asked that they tell me the pricing that the items will be posted and how much commission I will make. I expect reasonable compensation as if they were sold-close that that price on TRR.I am SO SORRY that I even considered selling these on TRR! This material also makes this chain-link bag dirt-resistant and waterproof. 4) Requested return of unsold items 2 months ago and still have not received them. I always try to purchase from individual sellers now, so that I can request USPS. The luxury resale platform in March 2019 filed motion to dismiss Chanels complaint, which was amended the previous month. By clicking Accept all you agree that Yahoo and our partners will process your personal information, and use technologies such as cookies, to display personalised ads and content, for ad and content measurement, audience insights, and product development. Available in size 10, this dress does not allow UV rays from the sun to pass through. Once you become a seller, youll then receive payments upfront through direct deposit or with site credit within 2 weeks. Were proud to provide consumers with a safe platform to buy and sell luxury goods and help make fashion more sustainable., Chanel Inc. brought its action against The RealReal Inc. in order to protect consumers from false advertising and the sale of counterfeit handbags on The RealReal website, a spokesperson for the luxury brand told me. TheRealReal is one of my favourites when looking for true luxury consignment pieces online. Due to the pandemic, you may experience return processing delays. Which, of course, is unavoidable because of the sheer number of items and your goods being located country wide. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. Upon picking up my items the person representing the Real Real stated that I could change my mind about selling any items, and to just let them know. I had been looking for a SF bag for some time. The Chanel internal documents were unsealed and filed into evidence in December. Submitting a response indicates a willingness to work with customers to make things right. TRR Top 5: Prada Pieces With the Best Resale Value. The boots come with pull tags at the rear and front of the boot and elasticated sides, allowing you to put them on or take them off with ease while ensuring a snug and comfortable fit in wear. I love The Real Real and will continue to shop with them. Looks like some type of liquid was spilled inside the bag. I sent my ************** ******************* Jacket in December to cosign. When you make a purchase through links on this page, we may earn a commission. Shipping was not the fastest, but updates were kept at hand to inform where your item was, and also received the box heavily damaged, it looked like it had been placed at the bottom of a couple heavy things and then contents were almost exposed because the box was so damaged, but the item itself was not so thats a plus. When you sign up, youll receive $25 credits. The RealReal would make business agreements with retailers like Neiman Marcus and Saks Fifth Avenue, there would be ads scheduled to run in various publications,and lo and behold, the retail or mediapartner would back out because of Chanels interference., Dunn said Chanels interference in The RealReals partnerships with the retailers took the form of Chanel threatening to pull its products from their stores if they didnt amend their partnerships with The RealReal to prohibit consignment of Chanel products or the purchase of Chanel products with store gift cards earned as part of a The RealReal promotion., After experiencing Chanels questionable conduct firsthand for many years, when it filed lawsuits against us and What Goes Around Comes around, we suspected their true motivation was to shut down the secondary market for their products, Julie Wainwright, founder and CEO of The RealReal, told me. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. This was BS since it was a minor flaw! We are revolutionizing luxury resale by providing an end-to-end service that unlocks supply from consignors and creates a trusted, curated marketplace for buyers globally. Yes! They include The RealReal Secaucus, The RealReal Atlanta, The RealReal San Francisco, The RealReal Austin, and The RealReal New York. They still cant give me a solution. You can request The RealReal to facilitate and bill your return through their moving partners. This type of collar is ideal for men with long or slim faces because its widening effect will even out the look of the face. Its disappointing. Shipping 480. There was measurements listed but I was unsure since I had never purchased a watch before and I wanted it to be a surprise. Best of all, it's really inexpensive to do. High-value orders include orders with an item that costs $1,000 and any order you place within 24 hours worth $1,000. Then I get a letter saying I owe 70$ from customs. When you access the website, a popup invites you to enter your email. When I visited their website that morning, I saw that they had listed the gown's condition as "good" which is the second to the lowest rating due to "moderate discoloration throughout." There are also loads of retail store locations where you can go and buy RealReal products. Took an Hermes Birkin in today. I thought I was paying for my product in CAD but the turns out its USD so I end up paying 80 more dollars than I thought. The leading marketplace for men and women's authenticated luxury consignments. Expires. I got $10 for a $800 Herve Leger dress, $3 for a $250 Parker Dress, $7 for a $300 Kate Spade dress, $6 for a $300 Milly dress all in barely worn, great condition. Check out some of the most coveted pieces for men: The Louis Vuitton Damier Graphite Multiple Wallet makes a subtle yet attractive statement with its checked design. Without any additional correspondence, I received an email on Feb. 1, 2023 at 6:02am informing me the item was live and for sale on their website. The height of this bag is 5.5 inches, with the width being 7.75 inches and the depth 2 inches. Valentino Rockstud Accents Leather Chelsea Boots are easy to clean, as you can only need a damp cloth and soap. Ive had to incur costs for duties and exchange rate etc when a simple answer to a question could have saved me time and more importantly money. A faade if their ever was one. Nerd alert: Were about to get deep into the world of trade treaties. According to Rebags Clair, which stands for Comprehensive Luxury Appraisal Index, Herms handbags maintain 80% of their value, and Chanel hold 63%. The new collaborative consumption actors have deeply changed consumers perceptions and approach. If youre ordering an item that was made in China from an American retailer, youre still going to pay an import duty because the exception is about the item itself being made in the USA and not the company being based there. Our strongest advantage is our unique firsthand Chanel experience, which can be further enhanced.. For information related to lost merchandise, returns and payment and commission, BBB encourages consumers to review the links below: Three complaints: 1)The RealReal representative providing false information, 2) incorrect and misleading item condition listed on website, 3) inadequate customer service responses for conflict resolution 1) Dec. 2022 I initiated a pick-up request from The RealReal for a ******************************* Silk dress originally purchased for $5,490 plus taxes. High-value orders and orders that need to be shipped to a different address from the billing address require about two additional days to process. The RealReal Reviews: What Do Customers Think? BBB Business Profiles are subject to change at any time. The answer is no. Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 web.queries@computershare.com P.O. BEWARE, sellers. Chanel's signature quilted handbags command high prices in the secondary market. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I would rather pay full price so I can purchase and return with ease. Where shall I start. Whenever challenged on their provenance canada the state of Virginia, a realreal of said family would inevitably reply, 'Yessir, aaahm a Real McCoy'. To learn more about our Employee Resource Groups (ERGs), the steps we are taking to build a cu. Bag then thrown in box of Glassdoor, Inc. `` Glassdoor '' and logo are trademarks. 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