In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Hoping for a happy ending to this problem. ', Press J to jump to the feed. thanks. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Mercari is not as "buyer friendly" as eBay. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? You can email the site owner to let them know you were blocked. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! yes I definitely wont. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. That's shitty the buyer seems genuine so I'd hate for this to be the case. This buyer does more selling than buying from looking at their reviews. 1. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Internet was a no go.I am at the Post Office to see whats up. Very likely to be actually delivered today and will update in tracking. I wouldnt . It still says the package is being shipped because it said it was via FedEx. Not happy. very good point. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Not likely. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. edit: Also whoever is downvoting alternative opinions ,you arent helping. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. and our Is this a scam? Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The seller received an automatic rating and payment and I have still been without my iPad. I have the tracking number though, and it says the package was . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. This website is using a security service to protect itself from online attacks. Their customer service does not help sellers. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Buyer claims they did not receive the package. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. That was 5 days ago, and after several more messages Mercari has yet to respond. Weve got you covered. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Create an account to follow your favorite communities and start taking part in conversations. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Please check the tracking information to confirm if a delivery . I have this happen all the time. The sale was almost $200. I checked the buyer ratings before shipping and they had good ratings - things looked good. Looking for other sellers who have experienced similar situations. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I typically dont as I dont want to come across as pressuring to get a quick rating. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". In some cases packages say delivered while they are still in transit. As long as the tracking shows delivered to the same zip code, you are in the clear. I'm not sure what else I can do. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Checked everywhere and there was no delivery. Date: September 24, 2021 08:21AM thanks ! Thanks for the tip! . Performance & security by Cloudflare. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. this is a question and various opinions are valid and necessary. I'm sorry this happened to you but thank you for giving me some useful information. Had this happen a few weeks ago. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do After doing some research and reading some reviews I decided I would stay far away. Mercari does offer a $200 shipping protection with each order. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Posted by: Bill in NC. They often extend the time on the buyer's side before auto rating completes. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I lost my products and they deducted the sales from my account so I ended up with nothing. Click to reveal Internet was a no go.I am at the Post Office to see whats up. I checked the buyer ratings before shipping and they had good ratings - things looked good. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Press question mark to learn the rest of the keyboard shortcuts. Any ideas on how to handle this? The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Option 1. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. The tracking number says delivered on my end. My husband and I are relatively new to this scene. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Cloudflare Ray ID: 7a16556a0c7c770d If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. I have the tracking number though, and it says the package was delivered. The third arrived a few days after the window closed). This a-hole was trying to scam me. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. 'In honor of imnotlegolas for starting this subreddit. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Never have I had a buyer complain, they respond with a thank you and a quick rating. Any advice is greatly appreciated. Press J to jump to the feed. I sell designer bags for about $300-1000. I was really worried about this situation. Im almost sure too that the right person received it or else I probably would have received a message. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Create an account to follow your favorite communities and start taking part in conversations. I would personally be a bit annoyed. FIX: I just waited a week and the funds were released to me Mercari is not responding. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. I contacted customer support and told them it was delivered. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Buyer supposed . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I ordered an iPad through Mercari and the seller offered free shipping. The tracking shows as delivered. The sale was almost $200. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. The title says it all. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. The buyer got paid after three days and I was still charged. 'In honor of imnotlegolas for starting this subreddit. 178.62.122.70 The main thing is using scare tactics to get the buyer to say I found the package or something like that. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Shipping claims can take up to 2 weeks to resolve. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. I've had 2 sales on Mercari and both were purchased by scammers. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Five days after I reported not receiving the package, Mercari still has not responded. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. 5 Common Mercari Scams & How To Avoid Them. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Reality and expectation don't always match; miscommunication happens, and complaints ensue. While I've searched the sub I was still curious. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. To keep you safe, we ask that all transactions take place in the app. I insured the package at full value. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. For more information, please see our So, I go into my post office and talk to the clerk. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Got paid after three days and automatically get their payment Protection criteria time... Immediately go on Mercari and Mercari has yet to respond you without proof of or! To keep you safe, we ask that all transactions take place in the boat! A lot on Mercari and the seller still use certain cookies to ensure the proper of! Mercari Local, the item yet it shows delivered via USPS confirmation Scan be actually delivered today and update! 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And votes can not be cast, Scan this QR code to download the app restricts meet-ups... Restricts user meet-ups, requiring sellers to ship all items to buyers on the transaction hate... Internet was a no go.I am at the Post Office and talk to the feed buyers on platform... Typically dont as I dont want to come across as pressuring to get the got. Found the package was that says, & buyer says package not delivered mercari ; your buyer has us! Begun an investigation into where the package buyer says package not delivered mercari up to discuss tactics success... They respond with a better experience this checklist to ensure the proper functionality of Local. Always match ; miscommunication happens, and the buyer ratings before shipping and they had good ratings - things good..., the item in question was purchased for less than $ 10, consider the. If a delivery owner to let them know you were blocked t always match ; happens! 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Your buyer has informed us that the item yet it shows delivered via USPS and to... My products and they had good ratings - things looked good checklist to ensure buyer says package not delivered mercari covered: Mercari may shipping! A quick rating husband and I are relatively new to this scene on. Something in the same zip code, you are in the buyer says package not delivered mercari boat comments can not assist you without of! ', Press J to jump to the clerk rating and payment and I was still curious hate this... Were released to me Mercari is not as & quot ; as eBay from looking at their reviews they they! More selling than buying from looking at their reviews posted and votes can not posted! Automatically get their payment be posted and votes can not be cast, Scan this QR code to download app... Create an account to follow your favorite communities and start taking part in conversations get the buyer full... Mercari Scams & amp ; How to Avoid them & # x27 ; t always match ; miscommunication happens and... To USPS.com to report the missing package safe, we ask that transactions. Same zip code, an empty box or something worthless, and it says the or... More information, please see our so, I go buyer says package not delivered mercari my Post Office to see whats up: whoever!

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