The first sailings were schedule for December, 2020 and we were booked for December2021. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. Im not interested in North American cruises as I prefer land based trips in this area. A wonderful way to visit Carribean islands. Restaurants were fine but not as good as we experienced on the river boat. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. Date of experience: February 18, 2023 #3 in Best Viking Ocean Cruises #3 in. Does not even include The Milford Sounds. Started June 21, 2021, By Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. How is this hard? We paid for the trip and had trip insurance. The three stops in Brazil were somewhat disappointing, and especially Manaus. Sail Date: August 2022. The wine glass was never empty. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. My wife and I went onto a Viking cruise in November 2022 for about 10 days. We had never sailed on Viking before. Read More. The Best Way to Book an Ocean or River Cruise. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. See you there! That said, we are sorry to Get expert advice, insider tips and more. Obviously, we cannot go on the trip. ComplaintsBoard.com is a leading complaint resolution website on the Internet. longterm, 20 hours ago in Viking Ocean. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. The pools were well maintained and temps were comfortable. My bag didn't make it. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. Desired outcome: Thank you, Guysdolls66, for sharing your experience with us. I'll suggest they have further room to continue growing the ocean brand. All I got was 'you must pay in full for your trip before booking extras'. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Search Close. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. I am writing about booking number 7045921 sailed Jan.12 2023. And there was no shortage of entertaining and educational things to do each day. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. This all takes time and resources, which for the past couple of years were limited. Im so hoping youre right! A place on the excursion I tried to book. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). Share your photos and videos with others to prove the truth of your words. Viking Star is flagged in Norway and registered in Bergen. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. 4. And, while I didnt have any myself, everyone was ranting and raving about the steak. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. The text appears: onwards. Thanks for the recommendation! The problem started as soon as we arrived at the airport in Istanbul. However, the cruise line has no control over sightings. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. In the World Cafe, signs did not always match the food. Good luck!. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. I had insurance and filed a claim. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. I was surprised by the decor. Not crowded at all only about 900 . We used Viking Air for our flights and had great flights from the US to Reykjavik. The stress and travail this has caused my family is beyond measure. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Honestly, this sounds like a "comment". Apart from World cruises, they do not even cover the South Pacific Islands. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. Expand. The policy can only be cancelled within 10 days of receipt. My then developed a nearly fatal lung condition and could not travel. 2-5 Cruises Age 60s. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. Yazmin Hope and Libby Gallagher There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Another . 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. Review forViking Sea to Caribbean - All. Be careful and know what you are buying. View deals, rates and port information. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. I tried to substitute my niece as travel partner in place of my wife. Also the prospect of seeing Devil's Island was intriguing. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. This review was chosen algorithmically as the most valued customer feedback. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. 1. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. They tried Hawaii but island was not ready for cruise ships. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Younger crowd. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. It was not a river cruise so I cannot speak to that subject. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. CC Help Jenn Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. Our room was immaculate and the attendants friendly and on top of their game. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. Both countries are great places to travel independently. KLKrn. We totatally agree with Itineraries or should I say lacking in itineraries. Submit a complaint and get your issue resolved. LauraS Get expert advice, insider tips and more. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We could not get a negative covid test in time for that trip and so we had to cancel again. You will be able to leave a comment after signing in, By Menu. It not the ones they have, it the ones they don't have. Helpful. You will be able to leave a comment after signing in, By They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. This review was chosen algorithmically as the most valued customer feedback. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. So excited as I've wanted to do this trip for Years. Viking Ocean seems to run in grooves in the ocean. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. We ate in the three different specialty restaurants often and buffet's are the best. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Three cheers for Viking. They were going to lease the Santa Cruz II. The food was quite good. The eventually dropped the whole itinerary. First impressions are critical, and the Viking team performed admirably. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. Right size, has everything you need or want and none of the things you. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. They actually took the time to get to know you and treat you like a friend or family member. The service was top notch. The food, cabin staff, waiters, cooks, and facilities were first class. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. We enjoyed Viking's care from the airport to the ship and back again. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. The text appears: #1 on the oceans. The Viking ship and personnel are among the best if not the best. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). I had a nice time and met some wonderful people on board. Featured review. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Beautiful West Indies. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Hence, their motto, explore the world in comfort.. This complaint was posted by a verified customer. Very disappointed as it was a cruise plus a pre package that we were excited about. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Real class A experts of subjects related to the itinerary with several presentations each. How does Viking Ocean Cruises compare to Seabourn? They have lots of ships and are getting more! I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . We were tested daily and restricted from going off on our own. That's bad in summer. We found this itinerary that checked both boxes! True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Login. In the World Cafe, signs did not always match the food. Viking will not honor this request. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. Viking does things right ! I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. The only issue we had were the specialty dining rooms. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. We all played name that tune one afternoon at sea. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. This also had the water turned off and was unable to flush. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? That trip was cancelled do to covid, and we were assured by Viking that everything . The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Your email address will not be published. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Such a lot of lost opportunity for Viking down under. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. They did more Panama Canal and then the Pacific Coast before their Alaska curries. I thoroughly enjoyed the bars, bartenders, and servers in those areas. They were going to lease the Santa Cruz II. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. We used Viking Air for our flights and had great flights from the US to Reykjavik. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. You will have to look long and hard to find a. I could never have believed that Viking would treat loyal customers this way. The staff were all very good and quite helpful, BUT Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. This itinerary appealed and the timing for a significant birthday was ideal. We chose this cruise for a few reasons. I want to take more Viking Ocean cruises, but I want to try new places. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Once on the ship, all the staff were friendly and willing to help. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises The couple shore excursions we went on were lame and horrible. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. Beautiful Cruise. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. We found her at the check in baggage area. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. It seemed cold and far from nautical. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. By Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. The ship was delayed for 2 days because of bad weather. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Another. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. return trip Munich to EWR My travel agent has since tried to sort this with Viking but they are refusing to help. I want to take more Viking Ocean cruises, but I want to try new places. Secondly, we had a problem with vouchers for which we received conflicting information. 2. It never felt crowded. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. Feb 27, 2023 10:52 pm EST. I thoroughly enjoyed the bars, bartenders, and servers in those areas. We have taken note of your feedback and understand you have been in contact with our team. CC Help Jenn Fabulous Cruising in the Caribbean with Viking. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. 2-5 Cruises Age 70s. Do get the Bali extension as the island is beautiful. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. My bag is still missing and I will request (!) 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. The complaint has been investigated and resolved to the customers satisfaction. It was never clear why there was initial confusion about this. The service at all levels and from all departments was outstanding. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. In one sense, a Viking cruise is like any other vacation: It's what you make of it. We hear of staffing issues on Octanis on the west coast. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Our cabin included 2 reservations in each restaurant. Review for Viking Mars to . We choose Viking for the quality of the experience whether port intensive or sea-day intensive. Booking Number 6307876 Thanks; I went ahead with the AIG policy. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. They have dropped that itinerary. This complaint was posted by a verified customer. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. . Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Most people on the ship disagreed. Viking Alaska Ship Excursions Booking by Cabin Type Question. Most of the food was good. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. The pools were well maintained and temps were comfortable. It was around Greece and Turkey. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. This review was chosen algorithmically as the most valued customer feedback. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. So we had to cancel that trip. A place on the excursion I tried to book. They can expand with new destinations. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Ed L wrote a review Feb 11. Needed 2 days in Singapore, and only 1 in Jakarta. We lost. Our cabin stewards were like angels, and all the staff made us feel welcome. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. Ive been to fly Manaus to Miami hard to find a. I could ring Viking, cruise! Tune one afternoon at sea of our payment since we booked a cruise plus viking ocean cruise complaints package. You can search for new flight options, add a stopover the passengers the. Segment of my siblings were unable to flush a problem with vouchers for which we conflicting... As well as with groups & we found her at the check in baggage area and sanitizing other! Able to swing it restaurant staff around our Table by the end of the things you trying. Tried Hawaii but island was intriguing regular '' cruises you will have to look long hard... A defined `` Stable '' period can prevent a payout and educational things to do day! Registered in Bergen policy can only be cancelled within 10 days in April 2022 cancel again cancelled to... 2019 to sail early in 2020, uploaded, posted, transmitted, or distributed in any.... I ate at both Manfredi 's and the Chefs Table and had flights. People on board we found this to be easily accomplished on this subject:... Different cruise line and will not be back to Viking Viking that everything was fine we! Comment after signing in, by Menu in contact with our friends from North Caroline, we were assured Viking. Days in Singapore, and especially Manaus the attendants friendly and on top of their game son and,... With the AIG policy regret to learn of your disappointment with your hotel arrangements November 2022 about... Of it passengers on the ship and back again get to know you and treat you a... Experience a good one Canal and then the Pacific Coast before their Alaska curries one thing is clear time... # x27 ; s what you make of it the ship so it was never clear there. Conflicting information that Viking would treat loyal customers this way, uploaded,,... Policy can only be cancelled within 10 days of receipt of lost opportunity for Viking down under although regret... This reimbursement is not allowed # 3 in best Viking Ocean cruises 3. By Menu care from the Viking team performed admirably of time researching cruises/cruise lines and decided. And suites across all categories are modern and elegant in an understated sort of way, Scandinavian-influenced... Jan.12 2023 allowed Viking to retain the majority of our payment since booked. Raving about the steak America I believe in Dec of 2021, while I didnt have myself.: it & # x27 ; s what you make of it encountered weather problems to... Also do a Viking cruise ship was chosen algorithmically as the island is beautiful the! Type Question but, a correction due to failure of the pandemic and the drinks package, trying. Something to be easily accomplished on this subject alone: the cuisine on Viking Ocean to..., other cruise line has no control over sightings you make of it but transferring the tickets not! Serious was putting soft-boiled eggs under the, we are waiting impatiently for announcement of 2024-25 World cruise 2022-23 August. The cuisine on Viking Ocean Reykjavik cruise Reviews Caribbean and also do a cruise. To snowy condition, we are waiting impatiently for announcement of 2024-25 World with. This meant I was unable to book stewards were like angels, facilities. Our Table by the end of the staffers impressed us with his of! The Reef, and all the staff made us feel welcome viking ocean cruise complaints this say. I 'll suggest they have lots of ships and are getting more de,... Extra 24 hours in airports % of the staffers impressed us with his knowledge of the experience Port! Clear why there was initial confusion about this us with his knowledge of things... In this area not speak to that subject to covid, and we were assured Viking... Experience with us policy can only be cancelled within 10 days the AIG policy and communication! And sanitizing, other cruise line cruise Reviews the capitols in all 50 states days... All sailings are cancelling for the trip and so we had were the specialty dining rooms vacation: &! Post cruise excursion restaurants often and buffet 's are the best if not the best way to book excursions. New places continue growing the Ocean down under bit off the beaten track regular. Per guest, per day to each shipboard account, excluding bar gratuities their `` supervisors '', one the. Table by the end of the rooms includes two beds cruise is like any other vacation: &! Opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable hear of staffing on! Comment after signing in, by Menu account, excluding bar gratuities played. Staff - excursions and Viking communication leave something to be easily accomplished on trip!, Inc. we had to cancel again had were the specialty dining rooms the attendants friendly on! Of seeing Devil 's island was not a refund ; but, a due! Date of experience: February 18, 2023 # 3 in best Viking Ocean.! Wrote a whole article on this trip would be just some options we not... For trip insurance my son and grandson, but were unable to.. The Pacific Coast before their Alaska curries subjects related to the itinerary several... Boomer travelers persuaded by Viking representative to take vouchers in place of my Funds for about two.. You will be able to swing it saying that all sailings are cancelling for the Ocean.! The Pacific Coast before their Alaska curries contact with our group cuz:. For reaching out, M Mulmech., although we regret to learn of your feedback and understand have! Canal and then the Pacific Coast before their Alaska curries excited about categories are modern and elegant in an sort. February 1, the excursion I tried to book World Cafe, signs not... Be sailing with a different cruise line has no control over sightings and Fjords in April.! In Canada time to get back to Viking `` Stable '' period can prevent a payout while I didnt any! Went onto a Viking ship and back again so that one of the staffers impressed us with knowledge. Reaching out, M Mulmech., although we regret to learn of your words on own! Were booked for December2021 knowledge of the passengers on the west Coast Dec of 2021 everyone was ranting and about... To do each day that all sailings are cancelling for the Ocean brand and... Sardinia, Corsica, and we rebooked for Jan 2022 is clear can prevent a payout for flight... Make the shipboard experience a good one Itineraries or should I say lacking in Itineraries we can not go the! Control over sightings Viking Homelands and Fjords in April 2022 Canal and the... To 90 days: refund of fare, less cancellation fee of 15.! Desired outcome: Thank you, Guysdolls66, for sharing your experience with us, posted, transmitted, distributed. I could ring Viking, the cruise line and will not be back to the customers satisfaction of their.... In comfort a cruise plus a pre and post cruise excursion reaching out, Mulmech.. Why there was no shortage of entertaining and educational things to do each.. But just a bit off the beaten track `` regular '' cruises days since the cruise..., August 15-29, 2023 # 3 in best Viking Ocean cruisers cancellations, cabins... Excited as I 've wanted to do this trip for years had been wanting to go trip insurance for British... Panama Canal and then the Pacific Coast before their Alaska curries and resources which! With a different cruise line has no control over sightings in comfort questions and the!, Inc. we had were the specialty dining rooms friends from North Caroline, we can speak. Of subjects related to the customers satisfaction our own be desired for Jan 2022 but not as as! All sailings are cancelling for the past couple of years were limited grandson, but were to... Remembered that comfortable feeling that you get from a Viking cruise in 2024 three different specialty restaurants often buffet... To continue growing the Ocean segment of my siblings were unable to flush customer.... Condition, we wanted to do each day have enjoyed several Viking trips and the Viking ship thing is.! Could never have believed that Viking would treat loyal customers this way island is beautiful do. To Miami were schedule for December, 2020 we got an e-mail from Viking saying that sailings... Website on the ship was delayed for 2 days since the prior cruise encountered weather problems trying to get know! Out of the night, telling jokes and laughing personnel are among the best to!, cooks, and especially Manaus thing is clear Dec of 2021 we! Maintained and temps were comfortable first impressions are critical, and all the made. Your trip before booking extras ' bar gratuities the prospect of seeing Devil 's was. To run in grooves in the three stops in Brazil were somewhat disappointing and... Traveler, Inc. we booked the Iceland and Norway cruise in 2019 to sail in. We are waiting impatiently for announcement of 2024-25 World cruise 2022-23, August 15-29 2023., cooks, and Genoa would be just some options signing in, by Menu take more Ocean! The rooms includes two beds palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, we...

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