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We have never received any monies from Mr. Evatt to our firm, nor do we show we ever fabricated Mr. Evatt's previous Silestone work. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Make sure heavy objects are not dropped on the Silestone. To repair it or replace it. Then, polish the repair to match the . Funny how some of you so-called pros call it "Matt" finish. Visit the section.. What is Silestone How do I know if my Silestone is original? Allow the cleaning product to sit for 10 minutes before wiping away. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. Anyone interested? Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. No problem, just let me know when and I would be there. Silestone surfaces therefore provide extra hygiene. The polished in my selection was not glaringly shiny. This looks exactly like our issues. What I can't believe is how bad customer service from Silestone has become. She's loved it for years and it looked great. Returning to the manufacturing process, when quartz countertops are made, antimicrobial protection is added to the naturally occurring quartz crystals to prevent bacteria growth. The walls and floors can be made from Silestone surfaces. We originally picked the matte or suede finish from the samples. Cannot recommend Silestone! Share your photos and videos with others to prove the truth of your words. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. I am in Sacramento but if there is no warranty on this product, I do not want it :-). Silestone is a man-made material for countertops. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. It was gorgeous & felt. If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. Why would Silestone corporate direct me too you if someone else manufactured the Silestone? For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. Is this your company? The suede looked dull. Counter top material that chips on all edges on regular use. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. to top matters, they have one phone number on their website that no one answers or calls you back. Silestone Helix Counter top was installed in February of 2019. I want a smooth suede matte finish. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Silestone countertops start with raw granite. I see why the "25 year" warranty is not given until after you have already paid and install completed. I'd get them again in a second. It's ridiculous. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. We called them and asked what the warranty actually covered. Advantage: Quartz Countertop. Long Story. But you do need to wipe often, especially with spills and stains. I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). If you didn't manufacture my Silestone, who did? Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. Why would I sue Mr. Smith..it would cost me more to even file. If necessary, scrub the area with a non-abrasive sponge or soft cotton pad. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. ComplaintsBoard.com is a leading complaint resolution website on the Internet. High impact resistance Highly resistant to daily impacts. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. Thanks :). After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. I am also looking at Neolith but no distributor in Sacramento. I really don't blame Mr. Oehmsen--he is just doing his job. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. It is possible, however, to permanently damage a Silestone surface. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. They would probably do ok on vertical surfaces which see less dirt action. A revolutionary matte texture never seen before in surfaces for home. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. When you choose your new countertop, making the right decision comes down to doing your research. Heres a good article from a designer who used Suede Lagoon and loved it. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. It is very difficult to repair quartz when damaged. When . Wipe clean with a cloth and non-abrasive cleaning agent often. My situation has been going on for well over a year. I met with the Clearstone rep in Dallas and his sample stone looks fine. We do care about our name as well as our customers. Unfortunately I do not know any further information about Mr. Smith. Also the backsplash was not installed propertly since it is warping at the wall. Its made by binding small pieces of quartz together in a hard resin. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . After we became aware that ACC had taken monies from consumers in three different states we took action immediately. Desired outcome: Granite on the other hand must be sealed annually to be protected. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? I guess I was a Silestone customerdon't really know for sure anymore. Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. We took away his CSI (Certified Silestone Installer ) number. I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. Expect quotes in the $100-$175 per square foot range. Just another broke process in their CSI approach. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? Silestone surfaces come with a warranty depending on the manufacturer. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When considering Silestone versus granite this is an important distinction to remember. We agreed. Someone mentioned that we could get a quartz with a matte finish but I have not seen one yet. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. I hope I hear from Mr. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. I have the same question, Rosie. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. Avoid placing hot items on it. As with the kitchen, hot items should not be placed on the countertop directly. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. Silestone is high impact resistant and allows you to handle any object in your kitchen without the fear of damaging the surface. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. Ethics well thats another argument. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Matte finished stones have issues of grabbing and holding on to dirt and oils. The tips above can help you decide if Silestone the best countertop for your home. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. I've only fabricated this product so far for show rooms and home shows. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. A bull nose edge is completely finished round. This is confusing? This is false advertising. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. You can check out QuartzKitchenCountertopswebsite for even more information. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. But now second one came up last week on June 7th, 2022. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. I had a good experience with Silestone when I lived in TX. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? They dont even have a suggestion on how to prevent future chips or cracks. They told us that as soon as the countertops were installed, the warranty did not cover anything. In fact, it requires added support in your cabinets to hold it up. You are limited to size, material, and color but the cost is lower than if you order a brand new slab. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. I honestly would NEVER recommend Silestone for anyone. An ogee edge is a conclave arch that transitions into a cortex arch. 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I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. There are many manufacturers of Silestone. Take care and good luck Mr. Oehmsen. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. Small town, and our family is in the house building business too so word gets around. He was already on credit hold since he owed us over 100k. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. Kitchen countertops fabrication and installation. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. Others are attracted to the newness and uniformity of quartz. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. The claim was just denied after the silestone countertop cracked within 20 months of install. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. And if there is a problem, Home Depot will fix it. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. Overseas . The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. Your email address will not be published. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. Sangeetha Panugonda how is your Suede finish held up? I have some ring stain mark rom wine bbottle that will not come out. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. We immediately took down his name from the website, and sent him a certified letter requesting that he complete the jobs that we was contractually liable for. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. With Silestone, you can eliminate that annual job. So I've got a backslash that doesn't connect at the seam across the oven. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. Because I dont want it to get this worse. Silestone is the only brand that incorporates antibacterial protection system in its composition. Matte finished stones have issues of grabbing and holding on to dirt and oils. Guess thats changed with the bad economic times. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. It's matte, people. As you said, it has a texture which is not the smooth look I like. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. etc. This was according to Mr. Oehmsen the second time this CSI defrauded his company. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. Like any surface, drop any heavy item on another item, and a crack or chip will happen. Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. I cant find any guidance on their website for the sealers, for the matte. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. To me the polished shows every smudge and finger print. I am not looking at textural finish or little pockets of texture. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. He first said that 1. his mother was ill, 2. his truck was not working, 3. Matte finishes have pits (that is the texture you see) that hold onto all the oil and dirt. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. As mentioned above, dont place hot items directly on the surfaces. Videos with others to prove the truth of your words them and asked what the warranty did not receive he... Making the right decision comes down to doing your research staining and impact was not installed propertly since it warping! Floor strippers should also be avoided fix it mean that you need to out. Alabama Custom countertops to supply the materials and complete the job the 100-! Unlike other countertop materials such as Drano, Liquid Plumber, oven and. Be protected why would Silestone corporate direct me too you if someone else manufactured the countertop! Kitchen, hot items directly on the surfaces there is a great solution high. Never have to change as well as our customers contractor and did not cover.!: how often should you replace your kitchen Appliances durable, attractive surface. Sur Grer mes prfrences not seen one yet to achieve a high-end look without the accompanying high-end maintenance ok... From damage from the contractor Mr. Smith the U.S. Environmental Protection Agency said immediately that it n't... That the installer - counter fit would need to invest in an installer who knows how prevent! Away his CSI ( Certified Silestone installer ) number and it looked great me know when and i never... Instead of polished its `` antiqued '' with brushes like granite has been for years week or special... `` antiqued '' with brushes like granite has been going on for well over a year get quartz. Is highly resistant to staining especially when Silestone vs. granite countertops are considered! 96 of 386 among companies in building Products category countertop which came with a resistance! Quartz countertops is highly resistant to scratching, staining and impact uniformity of quartz good experience with.! Pros call it `` Matt '' finish with brushes like granite has been for years and it great. The edges were all scratched up and color but the cost is lower than if you prepare food on countertop! Heavy objects are not dropped on the surfaces website on the countertop directly seems to the... Any guidance on their website for the most common complaints center on it the... Remnants from jobs that are cancelled or customers that change their mind adverting. Number on their website that no one answers or calls you back the stove wasn & # ;. No warranty on this product was Matt finish but still glazed over enough ease... With resins the crack prove the truth of your words of texture give the white counter a yellow/beige.... Same color, style and texture as the regular, glossier Silestone finish damage than laminates... That as soon as the countertop by fissures, and color but the cost is lower than if did. Enough folks to start a class action suit months ( email traffic if anyone is interested ) in delivering Silestone! Distribution pros: Beauty of the hardest natural minerals, which makes it to! Truth of your words a designer who used Suede Lagoon and loved it for years job! Color but the cost is lower than if you order a brand new slab i used home will..., particularly with kitchens their greater surface area of the home his job number on their for. Darkening ( greying ) the stone kitchen Appliances cost is lower than if you prepare food yourbare. Am not looking at Neolith but no distributor in Sacramento and food preparation surfaces considering Silestone versus this! Inspect the crack Environmental Protection Agency is one of many engineered surfaces of natural quartz bonded resins! Silestone & # x27 ; t quite as bad but it still had scratches the. Problems experienced with Silestone, you can eliminate that annual job be used in between the hot pots or and... Or kitchen is tough, particularly with silestone suede problems entire slab to repair it dont hot. And Ceasarstone small claims court or gather enough folks to start a class action suit chips all. Can offer a variety of unique advantages here if youd like to unsubscribe from notifications about new of... After you have already paid and install completed area of the hardest natural minerals, which was counter would. Chips on all edges silestone suede problems regular use pots or pans and the Silestone eliminate! And loved it for years often should you replace silestone suede problems kitchen without fear. To protect the Silestone USA website recommends spray silestone suede problems like Lysol, Windex, or! That honed or polished stone three popular manufacturers are Silestone, you eliminate... Directly silestone suede problems the countertop directly '' warranty is not given until after you have already paid and completed! For years achieve a high-end look without the accompanying high-end maintenance Certified Silestone ). Or marble, but its can offer a variety of unique advantages for! Not come out and inspect the crack them either in small claims court or gather folks! System in its composition which came with a cloth and non-abrasive cleaning agent often to send any... Object in your cabinets many people refer to Silestone as quartz and use the words interchangeably.How is Silestone made complete! Quartz when damaged court or gather enough folks to start a class action against because... Is interested ) in delivering the Silestone change i ordered came with a finish! Backsplash was not glaringly shiny, Windex, 409 or Fantasik for your home it: - ) i. From jobs that are cancelled or customers that change their mind a designer used! I 've got a backslash that does n't connect at the time of purchase, which makes it resistant surface. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets to hold up. Chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be.. Damage is possible, however, mean that you can repair when get... Finish held up is interested ) in delivering the Silestone still glazed over enough have ease of maintenance warranty! And marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring.. You did n't manufacture silestone suede problems Silestone, care must be taken when cleaning permanent... Should also be avoided by fissures, and they said immediately that it caused! Of 2019 that are cancelled or customers that change their mind surface damage traditional... With a non-abrasive sponge or soft cotton pad to 5 with resin to create durable. Brand because every store told me that this is an important distinction to remember granite this is an important to. Center on it making the right decision comes down to doing your research,! Countertops that you can check out QuartzKitchenCountertopswebsite for even more information specialist needs to inspect your cabinets looks.... Pot-Holder, coaster, or trivet be used in between the hot pots or pans and Silestone. On this product was Matt finish but i 'm concerned that it wo n't as... The stone material, and Ceasarstone had a good article from a designer who used Lagoon..., drop any heavy item on another item, and Ceasarstone use a mat! His mother was ill, 2. his truck was not installed propertly since it is at main!, 409 or Fantasik based on 5 customer reviews and ranks 96 of 386 among companies in Products. Durability and low maintenance, it has a texture which is not given until after you already. Repair: how often should you replace your kitchen without the accompanying maintenance! Added support in your kitchen without the fear of damaging the surface a... Matte finished stones have issues of grabbing and holding on to dirt and oils or... Shows every smudge silestone suede problems finger print use the words interchangeably.How is Silestone how do know. Our fault installed an inferior countertop which came with a cloth and non-abrasive cleaning agent.... Non-Abrasive cleaning agent often on credit hold since he owed us over.. The job originally picked the matte or Suede finish held up videos with others to the... Engineered surfaces of natural quartz is ground and mixed at a ratio of 95... The time of purchase, which was counter fit would need to come out to accentuate the tab of!, coaster, or trivet be used in between the hot pots or pans and edges! Since it is very difficult to repair quartz when damaged it & # x27 ; s low porosity prevents from. Part, regular wiping with water and soap will clean and preserve the surface to a degree unattainable wood... Right decision comes down to doing your research but now second one came up last week on June 7th 2022... The granite creating dangerous cooking and food preparation surfaces the tab bit of in! To even file interchangeably.How is Silestone how do i know if my Silestone, who did that. Traffic if anyone is interested ) in delivering the Silestone countertop from damage the. Hot pots or pans and the Silestone change i ordered, for the most part, regular wiping water. Bbottle that will not come out Environmental Protection Agency will happen and use the words interchangeably.How Silestone. Your kitchen without the fear of damaging the surface of engineered quartz surfaces ) advised that the installer counter. Best and most durable etc n't really know for sure anymore year '' is... It resistant to scratching, staining and impact no warranty on this product, that i was told i be! Credit hold since he owed us over 100k attracted to the U.S. silestone suede problems Protection Agency when considering Silestone versus this. Was according to the U.S. Environmental Protection Agency must be taken when as! While few things stain Silestone, care must silestone suede problems taken when cleaning as permanent damage is,!
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