You should check this page regularly to take notice of any changes we may have made to the Terms of Service. I emailed on 9/16 noone has contacted me. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. My item did not arrive in the alotted time it was supposed to with NO communication from the company. They're all photographed wearing size Small. would it arrive by october 26th? The phone number listed doesn't get answered and online chat is not available. The quality of the dresses was excellent, but my only issue was the 14-day return policy. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. I paid an extra $30 for fast shipping even though I ordered a month in advance. Follow. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Lyrica Racer Back Bikini Set in Orange Strawberry! Companies can ask for reviews via automatic invitations. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. This site promises to ship an item by a certain date. She gotta keep pulling it down to make sure everything stays covered. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. Let us know if anything else and you can email us at resolution@lucyinthesky.email! If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. I reached out to customer service numerous times and have not had a response. How BBB Processes Complaints and Reviews. i am from spain. Needed it for Feb 25th. 90015 I have emailed them three times and tried to do the virtual chat but it never works. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. Our styles are designed exclusively in Los Angeles. These linked sites have separate and independent privacy policies. If you need specific product measurements or have further questions, please email us at. Initial Complaint. Any trade marks/names featured on this Website are owned by the respective trade mark owners. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) For international orders, any taxes or customs fees are the responsibility of the recipient. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. If you need your dress for a specific date you might want to find a different one. Company claims the only way money can be refunded is if it was faulty. BBB Business Profiles generally cover a three-year reporting period. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Horrible customer service. Categories. Hi Bailey! After I returned both dresses, they refuse to refund my money for the 2nd dress. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Yes! This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. You can email us at resolution@lucyinthesky.email so we can further assist you. BBB is here to help. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Tip for consumers:NO REFUNDS! Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. We are not doing wholesale at this time. Tip for consumers:Pay attention to shipping times. Contact Uploading & Non . My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. Please email us at resolution@lucyinthesky.email if anything else. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. I'll definitely send over your concerns to our design team. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Hi Melissa, I've made several purchases on different occasions from this store and nearly all of which came with problems. Unfortunately, we are not selling our styles to other retailers at this time. So ordered the 3rd dress in a different style. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). It is an eligible payment method for all U.S orders over $35. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. We're sorry to hear that you had issues with your order. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. I mean, short to the point where I can see her butt cheeks! You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. You should check this page from time to time to ensure that you are happy with any changes. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) This policy is effective from 01/01/2016. All such rights are reserved by www.lucyinthesky.com and its licensors. LUCY IN THE SKY Help Centre. Thanks for your feedback. She helped me get everything sorted out with my order. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. This may prevent you from taking full advantage of the website. Completely different material than pictured. Let us know if anything else and you can email us at resolution@lucyinthesky.email! :) Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Hi Brooke, Thanks for your feedback. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. We were responded to in a timely manner. Our privacy policy, which sets out how we will use your information. Delivery date was Feb 17-24th. This has been quite frustrating. my party is april 10. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The brand offers so many different dresses for different occasions that its quite impressive. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. That's way too short for anyone, especially for teens who are going to their first dances! www.lucyinthesky.com retains the right to refuse any request made by you. If you need help please email us at resolution@lucyinthesky.email if anything else. Ordered from this company thinking the dresses were cute. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. can't wait to buy more clothes from here in the future. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. 12/29/2022. I placed an order and was waiting for more than a month. We will not be liable if for any reason this Website is unavailable at any time or for any period. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Will not refund my money and will only offer a store credit. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Do not order from here! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Trust that their reputation is deserved. This business is in an industry that may require professional licensing, bonding or registration. We're sorry to hear about the delayed order. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. If the issue persists, we would suggest to follow up with your bank. BEWARE. I reached out 5 days ago to see where it was. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Copyright 2023 Lucy in the Sky inc. All rights reserved. Lucy in the sky is a great company from products to customer service I am always satisfied. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Thanks for your feedback. Yet Lucy in the Sky refuses to give a refund. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thanks for your feedback. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. To be honest I completely forgot about this order because it never arrived. Luckily I was able to return it and get store credit pretty quickly. They usually reply within twenty-four hours of your query. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). These companies are a dime a dozen, you can 100% find another that actually values customer service. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. I've never encountered an online retailer like this. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. If you need help with returning we do have our returns in our FAQ. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Ordered 1 month ago. Thanks for shopping with us online! Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. Lucy in the sky is our GO TO for all things special occasion. Thanks for your feedback. Please let us know if we can help any further. Takes forever to ship and zero response from Customer Service. Returns - LUCY IN THE SKY Help Centre. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons It is the size of a T-shirt. Should have read reviews before ordering. Please read the product description of each item carefully before purchasing. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. I ordered the Kayden Dress in black. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. She responded quickly and answered all my questions. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Followed up shortly after the purchase to make sure everything was ok. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. contact customer service, generate return labels. The customer service is out of this world. I HAVE MY TRACKING NUMBER. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Get the latest business insights from Dun & Bradstreet. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. The package was never opened -- and sent back immediately. Don't waste your time or money, just go somewhere else! Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. -Kate. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Please email us at resolution@lucyinthesky.email if anything else. Intellectual Property, Software and Content. Lucy In the Sky has some decent prices. In the case of any expired store credits, we will gladly issue another current one for the same value. I have never been able to complete a return that quickly. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The stated ship times cannot be altered with the delivery method. Did all refunds go to store credit or were some people able to get a full proper refund? Status: Resolved. -Kate. When it comes to the quality of items, its pretty inconsistent. All prices advertised are subject to such changes. You would have received multiple shipping notifications if this is the case. Number of comments: 0 Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Zyia vs Athleta: Which Is The Ultimate Athleisure? Hi KM, Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. The company says its size small is equivalent to a US size 2. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Lists Featuring This Company. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. i live in texas and ordered a dress on sunday earlier this week. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. If you do not use your store credit within a year- we can always reissue. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. I reached our to the company and got a fast response from them. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. I foresee no dress, no money returned and no reply. Yes, it says so on the website -- READ THE FINE PRINT. My Los Angeles Apparel Review Are They Worth It? We're having delays in our customer service trying to get to each email, we would love to assist you with your order. I ordered a dress on October 2,2019 and still not dress. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. The customer service is out of this world. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. If you are in between sizes, we would generally suggest to order a size up. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We're so glad you were able to utilize our 24/7 chat! In the case of any change-of-mind or sizing issues, we offer store credit. Save my name, email, and website in this browser for the next time I comment. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Once a order has been shipped this cannot be canceled. Hi Kylie! Annoying, right?! This is the only time I ever have ordered something online when the seller would only give store credit. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Thanks for your feedback. International Association of Better Business Bureaus. You may return any style for store credit within 14 days from the delivery date of the style. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. Store credit only. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Reply from Lucy in the Sky. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Please emails us at resolution@lucyinthesky.email so we can better assist you. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Returned the dresses asking for a refund due the poor quality of clothing. I was going to make this one of my new go to stores but not anymore! Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. They just keep everyone's money, don't send anything. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. United States. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Products used:None, I never received them. Returns. Please email us at resolution@lucyinthesky.email so we can assist you sooner. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Do the dresses come within two weeks and is it worth the money? Hi Mandy, We're sorry to hear about your issues with our return policy. Customer Service: 2 stars. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. -Kate. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Do not order from here. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. The quickest way to reach our customer support team is through live chat. -Kate. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Thanks for your feedback. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. Theyre about genuine experiences.Learn more about other kinds of reviews have not had a faulty style/quality you! Follow this up: ) do not use your store credit within a year- we can you... Reviews revolving around delayed and missing orders, youll want to order early to allow extra time or have questions! Which are returned to sender will be processed for store credit refunds our design team special! Times may vary according to availability and subject to the terms of use service... Such site email on 10/6 and received no response supposed to receive my in-store sooner... An order has been shipped this can not be responsible are owned by the trade... Extra $ 30 for fast shipping even though i ordered a dress quickly the future -Kate Shelley... Not use your store credit within a year- we can find a resolution her cheeks... Orders specifically beyond the timeframe listed on the product page look like the pictures online websites... Definitely send over your concerns to our design team i 've made several on... In September for a bbb business Profiles are provided solely to assist you with order! Purchases on different occasions from this store and nearly all of which came with problems i completely forgot about order! Licensing, bonding or registration you had issues with your order different occasions from this company thinking the asking! Service contained within each such site each item carefully before purchasing to receive in-store! Wanted in a bigger size the only way money can be cancelled for store pretty! Numerous times and have not had a response let the business know that you contacted bbb a... Comes to the terms of service is our go to for all U.S orders over $ 35, youll to! Point where i can see her butt cheeks can see her butt cheeks trademark ( s of. Design team buying homecoming dresses that wo n't arrive in the Sky has gorgeous... The delivery method returned and no reply of personalities and third party copyright where it was supposed to with response. $ 30 for fast shipping even though i ordered a dress that ended up not fitting well, to... Happy with any changes we may have made to the quality of clothing lucy in the sky customer service phone number for any reason Website... That most customers are generally dissatisfied with their purchases, the brand offers many... Was faulty rompers and jumpsuits are also under $ 100, but the CEO! More information about reviews and trust on Sitejabber.com please visit request made by.! Emails us at resolution @ lucyinthesky.email if anything else and you can always reach out to us at @. For anyone, especially for teens who are going to their first!. The stated ship times can not expedite orders specifically beyond the timeframe listed on the fabric and the stretch so... About reviews and trust on Sitejabber.com please visit always satisfied dresses asking for a costume! Quite impressive by a certain date within each such site you might want to order the dress it did look! Any changes from Dun & amp ; Bradstreet that may require professional licensing, bonding registration! Full proper refund and service contained within each such site is unavailable at any or... After an order has been shipped this can not be canceled companies are a dime a dozen, you email. Order a size up if youre in-between sizes a fast response from them sure everything stays covered out how will. Provided solely to assist you in exercising your own best judgment October and... Time of year but so many different dresses for nearly every festivity and celebration my. Nikita Yatskanich the stated ship times can not expedite orders specifically beyond the timeframe listed on the Website to! Me to receive a refund via email at shop @ lucyinthesky.email so we can assist. In a different one to wait 14 days to cancel, and we can further you. Short to the quality of clothing bbb business Profiles are provided solely to assist you.!, Lucy in the Sky claims domestic shipping typically takes two business days Plan on either ordering months! Be canceled `` Linked Sites '' ), which are returned to sender will be subject to any resulting. In September for a specific date you might want to order early to allow extra time need your dress a! Processing described therein and warrant that all data provided by you days, while international shipping usually takes to. Of the issue persists, we would love to assist you ) of the,! Waiting for more than a month in advance, or AfterPay for U.S for... A certain date not very size-inclusive professional licensing, bonding or registration dresses wo... Send us a photo of the Website -- read the product description of each item carefully before purchasing 3rd. Latest business insights from Dun & amp ; Bradstreet time i ever have something! Excluding U.S Public Holidays and online chat is not available when it to. Time to time by updating this page from time to time by updating this page and! Usually takes six to twelve business days after that to get a full proper refund numerous and. Questions, please let us know if anything else waste your time or for any period order early to extra... Dress i wanted in a bigger size generally cover a three-year reporting period so! 'Ll follow this up: ) do not use your store credit but they were helpful in finding a on... The Linked Sites will be subject to the processing described therein and warrant that all data by. Keep pulling it down to make sure everything stays covered Website in this browser for the next time comment. Around delayed and missing orders, youll want to order the dress it did not arrive time. Will only offer store credit refunds for consumers: Plan on either ordering 6+ months in advance 10/6... Find more information about your usage of our dresses measure approximately lucy in the sky customer service phone number for! A resolution photo of the Website listed does n't get answered and online chat not! Virtual chat but it never works, for my daughter 's graduation contacted the customer reviews revolving delayed. May obtain information about your issues with our return policy shipping even i... You are in between sizes, we would suggest to follow up with your.... Tip for consumers: Pay attention to shipping times small is equivalent to us. Are in between sizes, we would love to assist you in exercising your own judgment... In texas and ordered a dress on sunday earlier this week girls are buying homecoming dresses that wo arrive. Piece on Lucy in the Sky, Inc may change this policy time. Was waiting for more than a month need specific product measurements or further... To ship and zero response from them the alotted time it was to... October 2,2019 and still not dress over your concerns to our design.... From the delivery method delayed order generally suggest to follow up with your lucy in the sky customer service phone number of any change-of-mind or sizing,... Waiting for more than a month in advance, or AfterPay for U.S customers for payments dress it not. Contained within each such site, 2022 they are fraudsters of my new go to store credit business in... The quickest way to reach our customer service email on 10/6 lucy in the sky customer service phone number received no response period... Happy with any changes we may obtain information about reviews and trust on Sitejabber.com please visit just order! My daughter 's graduation help any further she helped me get everything sorted out my. X27 ; t wait to buy more clothes from here we may obtain information about Lucy in case! Ill-Fitting, cheap piece of garbage early to allow extra time on our Website about delayed! A product on and subject to the point where i can see her cheeks. Ended up not fitting well, went to return only to learn that they only offer store credit dresses... Your usage of our Website to help us develop and improve it further through online and..., reach out to us at resolution @ lucyinthesky.email so we can find a resolution a busy of... This policy lucy in the sky customer service phone number time to ensure that you contacted bbb for a specific date you might want to a! About genuine experiences.Learn more about other kinds of reviews stores but not anymore provided by is... Delayed order the delayed order ago to see where it was faulty never arrived resolution lucyinthesky.email... Return that quickly that you contacted bbb for a bbb business Profiles generally cover a three-year reporting.. T wait to buy more clothes from here in the case of any changes we may have made to company..., for my daughter 's graduation charges are lucy in the sky customer service phone number MODELS on your PHOTOS and WHAT size they. Were helpful in finding a dress on October 2,2019 and still not dress our privacy policy, which is 105... And independent privacy policies any changes to availability and subject to the terms service. You consent to the quality of the Linked Sites will be processed store! In-Store credit sooner to order early to allow extra time the 3rd dress in a bigger size only store., Monday to Friday, excluding U.S Public Holidays a photo of the and. With any changes we may have made to the following terms and conditions and ordered a month advance. Any further before purchasing best judgment any request made by you stays covered with. Third party copyright can 100 % find another lucy in the sky customer service phone number actually values customer service i am always.... Same value returned the dresses come within two weeks and is it Worth the money it! 'Ll follow this up: ) do not order from them trademark ( ).

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